I have used Vic and his team in 6 different company moves over the last 15 years. From cabling to…read moreafter install service you will never find a better company to work with, staff is knowledgeable , prompt and efficient in all aspects of todays technology. Seriously, you can't go wrong using their services. I hated moving but loved the opportunity to deal with Prime again. Richard S

Joe was super helpful. I first went with Comcast voice edge and the experience was horrible. Joe…read moretook care of us right away even when the phones went down and malfunctioned from Comcast. I highly recommend them for any business.

Dan was very accommodating and professional. He was able to get me the type of website I was…read morelooking for- he was accessible and easy to work with. Glad I found him! Highly recommend!

Dan provided great service today! Nice to know we have a trusty IT professional nearby. Thanks!read more

Spoke with Sharif over the phone and he helped me troubleshoot over the phone. I'm so thankful!read more

I have a complex smart home and sophisticated Ubiquiti network. Sharif is the only person I trust…read morewith it. After having spent money with others who spent hours and hours and 1000s of dollars that only caused more problems, Sharif is always the guy to call to get things done right.

An Astound VP saw the review and had their team work diligently to investigate the issues I and…read moremany others were experiencing. It was 100% an issue on Astound's end. The nodes looked to have not had maintenance done on them in years, maybe a decade or more. Illegal splitters, damaged cables, water ingress was found at the nodes as well as issues directly impacting service from the plant. The maintenance team successfully reduced the noise, creating a much better, stable signal overall over the course of 6 days. The maintenance team and their supervisors are friendly and knowledgeable. Astound's signal still is coming in too high and causing my modem to run out of spec, but the connection is overall 10x better now. The downstream power increased, but my modem's upstream power decreased a lot. This is because the noise/interference has been removed greatly so the signals are able to get through better. On the other hand I've spent a ton of hours troubleshooting, monitoring my network and helping assist Astound (for free.) I've even had to spend over a $150 dollars on parts to test and see what I need on my end to reduce the downstream signal (which looks to be a 7dB attenuator.) Even after the signal was fixed there was an issue with tons of latency. I pinpointed this to be caused by bufferbloat brought on by Astound's network router QoS settings. Astound obviously tweaked the QoS settings on their end especially since the VPN connection all of a sudden was performing better than a direct connection to Astound. I then had to turn on my router's QoS setting to manage the traffic and eliminate the remaining bufferbloat download latency which is something I've never had to do in my 15 years with Xfinity. Bufferbloat is brought on by the pipe data is traveling through being too small so the router tells the network packets to hold on while they sort things out because it's too much to handle. The fact that QoS settings have to kick in means it's too late. QoS deprioritizes certain network traffic (meaning it just drops that traffic to the floor) and lets higher priority things through first. Astound's network is too easily congested (a combination of excessive noise and outdated infrastructure.) My concern is what Astound has listed as "priority" since all of my traffic seemed to be deprioritized and I have a suspicion it could be due to me having my own modem instead of paying for Astound's inferior modem. Astound's customer service also leaves a lot to be desired. A few days ago before my now rescheduled appointment, I received a voicemail from a not so nice sounding lady pretty much telling me the issues have been resolved and that I should cancel the appointment to avoid unnecessary trip charges. The issue isn't resolved though. The downstream signal is still too strong and the supervisor explicitly said they want to find a way ro remove the three-way splitter I had to install originally in-order to lower the downstream power signal to within spec. Right now I have a 6dB high return loss attenuator installed and the network is performing better than it was originally. Unfortunately no one I'm aware of makes a 7dB high return loss attenuator so I had to settle for a regular one which should hopefully be on the way soon. 6 or 7dB should leave enough wiggle room to account for thermal attenuation. The storms over the last few days highlighted another issue. Astound's network seems to experience noticeable degradation when it's raining. This is probably once again due to high levels of water ingress (water seeping into the system causing electrical shorts and other issues.) This is again another problem I never really had with Xfinity. As it is now my latency levels under load are normally under 100 milliseconds, but when it's raining they go over 100 and the network is noticeably slower or goes out. It got to the point where my VPN became unusable as I waited for a web page to take over 20 seconds to load multiple times. To Astound's credit a direct connection over their network worked much better this time around so I suspect once again they tweaked their QoS settings. Overall, a lot of work still needs to be done in order to whip Astound into enough shape to be a true contender against Xfinity. It's pretty obvious they weren't doing nearly enough maintenance on their equipment if it at all over the last decade. Hopefully they eventually figure the rest of the issues out. Also, please send out an alert when you're working on people's lines because my network going out as I'm trying to work then I get a call an hour or two later from a maintenance tech asking me to see if my network is back online since they were working on things is not what most people are used to. I doubt a lot of people have redundant networks to deal with outages. Luckily I have a cellular modem I use to setup temporary connections at work sites that I can use as a failover because my router has dual WAN ports.

Said there was gift card and never sent it. Have reached out 3 times and no help has been offered…read moreto make good on there deals. Would not recommend.

Mike never engaged on our cabling project despite his stated willingness to do so. We set up…read moremultiple onsite meetings to which he just never showed up to. His leading us along as if he wanted to engage on this project cost us time and money.

Mike and Sean were a pleasure to deal with. They worked around my schedule to get some coax cable…read moreinstalled. Due to the HOA the cable could not be visible on the exterior of the building and they did a great job of hiding the cable. if I didn't know where to look I wouldn't know it was there! The price was fair and the work excellent, thanks!

We've worked with CTI Technology for two years and have been extremely happy with the level of…read moresupport they provide. Their team is proactive, knowledgeable, responsive, and always willing to help when we need them. Since partnering with CTI, we've experienced far fewer technology issues and have much more confidence in our IT systems. It's been a great experience, and we highly recommend CTI Technology!

From the owner: Chicago's top-managed IT services company. Since 2004, CTI has been the goto organization for IT…read moreservices and IT support throughout the Chicago region. We service all the collar counties from our home base in Elgin, IL. CTI Technology provides outsourced IT Services and IT support to organizations throughout the Chicagoland region. Think of CTI as your outsourced IT department for your Chicago business. As your trusted Chicago IT services company, we can support all your business IT support and IT service needs.