I made an appointment for 8:15 a.m. I received at least three reminders via email and text message, stating I needed to be there at 7:45 am. Why? Why do I need to get there 30 minutes before my appointment. I do not enjoy sitting in a waiting room that long. People have lives and things to do. A 15 minute buffer should be enough. AND, to top it off, I wasn't called to the back for my procedure until 8:35 a.m. (20 minutes after my scheduled appointment time). AGAIN, why? Why should I get there 30 minutes before my appointment time, when your staff is NEVER on time. Get it together and stop disrespecting your clients. If I was 20 minutes late for my appointment, I'm sure it would be an inconvenience for your employees. Metro Imaging opens at 8 am. They could not have been backed up already for an 8:15 am appointment. read more

Great experience. Staff was friendly and quick. I went for both an X-ray and MRI. Highly recommend.

It's ridiculous. You tell the patient to get there 30 minutes before their procedure and now nearly 30 minutes late after the appointment time and still not called back. What a waste of time, totally unnecessary and discourteous of your customers time and lives on a weekend day. read more

The front desk people are friendly and they get people in and out but the problem is that they put your credit card on file and they won't see you unless you do. In this day and age of stolen information that is a very bad practice. read more

I called to see if I needed an appointment and friendly knowledgeable Kyle said I did not. The ladies at the desk were very helpful and efficient. Coincidentally Kyle was the person who took my e ray. He was calm and reassuring and skilled at his job. And just as the commercials say he gave me results promptly in a professional yet friendly manner. It was such a relief to know my concern was minor. This entire process took less than 45 minutes. I happily give this Metro Imaging and A+. read more

WARNING: DO NOT GO HERE IF YOU ARE A HARD STICK!!!First time in 60 years I am stepping forward with a 1 rating to inform our community of what has happened at Metro Imageing South County. The medical industry has been hurting since covid. Metero Imageing South County was bouught out. These two factors brought devastation to Metro Imaging South County. Why? They pay low wages. Many have left the medical field during covid. Those that stayed found better paying jobs and the shortage has caused Metro Imaging South County to hire anyone that has either no experience or incapable of performing in the field. I had an appointment at 8:30 a.m. at 9:25 a.m. a man came out didn't explain what it was but told me "drink this".Took 5 minutes to drink. From past experencies I knew it was my CT contrast. I sat another almost 2 hours. CT's are a simple procedure. Have had them numerous times. For over 2 hours I was placed on a table with the entire staff one by one entering sticking and digging in my arm with a 23 gauge needle that brought a stinging sensation that was painful as they dug. I was stuck and they dug into my arm over 12 times. Clarification a 23 inch needle inserted into your arm might cause slight pinch, someone digginging in your arm with a 23 gauge needle causes excruciating pain. Until they told me they were incapable of one staff member able to insert the contrast. They called my doctors office that told me to" get the misery over with and immediatly leave." The rude apolize I received from them is "you caused us to run 20 minues late." I kindly turned to her and told her it was not my fault. So forget about complaining because your voice alone goes unheard. Metro Imaging is under Mercy's ownership. I might add I acted polite, respected their directions, and patiently waited 2 hours while they tried to insert IV. read more

I have never had to have an MRI before and after this experience, I sure hope I will never need to have one again. Unfortunately the only positive from this experience was the reception team: scheduling was easy, they were pleasant and professional and the wait was very short. Little did I know that once I left the waiting room, I would begin what could only be characterized as a nightmare. First, when I was given a smock to change into, I was asked if there was any way I could be pregnant. I said "I don't think so". The tech responded with "I need a 'Yes' or 'No' answer". I felt pressured to give a "yes" or "no" answer and felt that any other place would have offered a pregnancy test or to have a conversation of whether or not it was a possibility. Once we got back to the MRI, I was put on the table and we stumbled through getting me positioned correctly. I was NEVER asked by the tech if this was my first time. Nor did she say anything about what to expect as the scan was being performed. Had I known what to expect, the experience would not have been that traumatizing, but it was. I didn't know how long I was going to be in there, how loud the scan itself would be and how long each series of images would go on for. Once the first non-contrast images was done, I was pulled out for the with contrast injection. The tech asked for my arm and I scooted a bit up on the table as my arm was right up on the "bridge". The tech freaked out that I moved, saying that I was aligned just right and now she would have to figure out how to line me back up. This could have been easily avoided had she told me to stay still. Then, with the needle in my arm, I was pulled back into the machine while the tech was walking along the side, having to fit her head and arm between the top and bottom half of the machine. It was in this pose she put the cotton ball with tape on place of injection. The cotton swab barely made it to the place where the needle pricked. She then tells me to hold up my arm so I don't bleed all over myself. Once I'm back in the waiting room, the doctor (or who I'm supposed to assume is the doctor) calls me back for the analysis. We stand in the hallway, not two feet from the waiting room door where she proceeds to tell me that everything is ok. As she proceeds to tell me what was found, she is speaking very loud and we are standing uncomfortably too close. I'm pretty sure the whole waiting room heard what was said. I feel that the tech could use training on bedside manner. She also seemed rushed. There was a trainee with her which may have thrown her off. But her requiring me to give a yes or no answer on whether or not I was pregnant and then failing to tell me what to expect as the images were being taken is a huge miss in customer service to say the least. ALSO, the fact that the Dr. gave me the analysis within earshot of the whole waiting room is completely unacceptable. The good news is I'm fine, according to this doctor. The bad news is, I chose Metro Imaging for my MRI and feel like I need a second opinion. I will not be going back. EVER. read more

Terrible!!!! As a long time customer of this location, I'm sorry to say that my husband and I will be looking for a new place for our future imaging needs. Today I had a 3 p.m. appointment and arrived at the location10 minutes prior to the appointment time. Apparently, you have to arrive at this location 20 minutes prior to the appointment time - not sure why because it certainly doesn't take that long to fill out a few forms, especially if you have been a customer of theirs for several years. I sat in the waiting area for over an hour and watched people who arrived after me come and go. At that point, I asked the front desk when my name would be called - she said I would be next. And yes, I was next and told by the front desk employee that it was late in the day and I must have arrived a few minutes late so she would have to check to see if they could get me in. The answer I received was, "we are going to have to reschedule you." So let me mention a few things that I realized after I left - my chart was placed in this holder on the desk in the last slot and didn't move (yes, I could easily see them based on where I was seated). I was told to sit in a chair that was located by itself against the wall. Hmm. . . "this was the arrived late/optional chair - we may get to you if we feel like it chair." This place may be the cheapest place in town but don't waste your time if you want to be treated with any decency. They certainly let me know today that their time was worth more than mine. I generally don't leave reviews when I receive bad service because let's face it, that happens more times than not these days. However, today's service or there lack of, takes the cake! It has been a very long time since I have been treated this badly so please don't let yourself get treated this way by someone who is getting paid by you and/or your insurance company. read more

I'm not generally a person who gets nervous about much of anything, but for whatever reason, I was anxious about my MRI. Rachel, the technician who took care of me, was fantastic about explaining how everything worked, what to expect, etc. She didn't rush me or become annoyed with all my questions. Additionally, all the staff at Metro Imaging with whom I interacted were friendly and professional. I felt like a person there, not just another number. read more

Don't count on Metro Imaging to tell you whether or not your insurance covers the image. You can get a surprise invoice for $700 in the mail. read more

Great place, so efficient & friendly, staff is wonderful! Have been there 4 times and always get the in on time & out quickly!