I booked storage on the 31st of August as a last minute emergency solution as the place I was approved for fell through.
The man I spoke to on the phone initially was lovely and understood that I needed storage immediately and would be moving as soon as I found a house.
I paid the full months fee for the unit - $270.
When I was taking my furniture out of the unit today I was told by the very rude and unhelpful employee at the office that there would be a $20 charge for not giving 7 days notice for vacating.
I thought that surely she must be mistaken because I am paid up until the 31st of this month (September) which is 3 weeks away and now they are able to make double the amount of money on the unit as I am no longer using it.
I understand the need for the weeks notice if it is getting towards the end of the month but I think this is just a little absurd.
I am unhappy that I wasn't told about the 7 days notice when I initially booked the unit.
I am also unhappy that I had the misfortune to end up using your company and will make sure to let anyone who is looking for storage know not to make the same mistake. read more
Metro Storage is a 100% Australian owned business and is well established within the self storage industry.
History
Established in 2001.
Metro Storage is a 100% Australian owned business and is well established within the self storage industry.
Metro Storage is dedicated to providing an exceptional storage experience. Our business is driven by service to our customers and we continuously strive to develop our operations and procedures to fully meet our customers' needs.
Meet the Manager: Alex K.
Storage industry is a very unique and growing industry in Australia. Metro Storage was establish to provide customers with the best storage solutions in the local areas.
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I have recently used the service. This is my first time using storage service, so the people at Metro Storage guide me through the process and offered me a one month storage fee. It is a great deal for a newbie like me. Overall, I am happy with the service. Especially, the people there are friendly and professional. read more