AVOID. Lost referrals. Deny they accept insurance. They call me RE: referral - oh do not accept…read morethat insurance. Oh we operate multiple businesses here. Other biz accepts that insurance. Appointment goes OK - DOCTOR IS GREAT. Incomplete orders to medical facility. No pain meds @ Rx - another follow-up. Another call to schedule follow-up appointment - forgot to schedule. Unsure if this is "in play" here, but more and more medical practices are nothing more than shells macerating for some conglomerate. Doctors are employees without any ownership or oversight for the staff. Staff turnover is horrific with least cost apparent. There is a valley urology multi-location practice than worse than this. But my opinion a race to the bottom.

I saw Dr. Zhubii on 2-11-2025 to discuss surgery for my frequent diverticulitis flare up…read moreHe explained why surgery would benefit me and I agree to this procedure He explained it would take around two weeks before someone would contact me from his office I did receive a call from staff around a week and a half later to find out what hospital and date would be best for me. It has been 4 weeks since my office visit and I have not heard from Dr. Zhubi office. I don't feel confident dealing with a surgeon or his staff that do not follow up or communicate with patients. This doctor and staff have lost my confidence and I will seek medical care elsewhere.

Amazing care. Dr Hippensteel is the best! Sorry to lose Dr Miller. He was the best! The office…read morestaff very accommodating

Went to see Dr. Roth after waiting half hour nurse pops head out and says he running at least a…read morehour more behind schedule and that if wanted to reschedule instead of waiting endlessly after driving over a hour to get there and taking time off work. Rescheduled for 1st appointment at 730, weeks later next available. Only for the Dr. to decide its not convenient for him to start at 730 anymore and will not see patients till 8:30 from now on. They waited till a couple days before to have nurse call and say tough your time doesn't matter I have a 10:30 that day. Which means I would have to miss another day of work. So now new appt further weeks out. Hard to want to see a Dr. with no regard to his patients time. So rude, you all ready have appointments and just change your time without any respect for your patients that made appointment weeks in advance to see you. Totally unacceptable.

I've had several Ortho surgeries and a hernia repair. The last hernia repair (open), gave me an…read moreaggressive Staph infection that resulted in an ER visit, hospitalization, and at home care until the open wound healed from the bottom up. Not fun. So I opted for an arthroscopic, and robotic procedure this time. Dr. Agapay is absolutely expert at this procedure. My experience (and I've had plenty) has been that surgeons can be great technicians but not the best at bedside manner. Kinda brusk Pre-op and Post-op. Dr. Agapay is the total package. First, he listens to you. Pre-Op he explains the procedure very clearly ad thoroughly answering any questions you may have. He has a great sense of humor and confidence which helped me relax. Post op he is available for questions/concerns and I know because I called day 4 of post op. I wasn't sure if the pain I was experiencing in my leg was a normal condition and was hesitant to call so soon after surgery. I didn't want to be that patient that overreacts. Dr. Agapay got back to me quickly and explained what I was experiencing, that it was rare but normal and that ice and time would heal. Sure enough, he was right and he did not make me feel like a bother at all. Dr. Agapay followed up again 10 days after surgery. Now here I am less that 3 weeks after surgery and my recovery has been remarkable. He is a terrific doctor and who is expert at an innovative procedure. By the way, his office staff is great also! They are friendly and efficient!

I underwent hernia repair surgery that went wrong. The surgeon caused a dime sized hole (his op…read morereport words) in my colon. While Dr Agapay was not the primary surgeon he was present and assisted. Another complication occurred while hospitalized and a fistula developed. I spent a month in the hospital. About 2 months after I was discharged Dr. Agapay was covering for my primary surgeon while he was away. I called his office on a Tuesday to report pain, redness, and hardness in the surgical area. I received a return call on Thursday. I reiterated my symptoms to Dr. Agapay who also stated he was familiar with my case as he had assisted and also reviewed my file. Dr Agapay did not ask me to come into the office. Instead he told me to get a Covid test and asked if I had any free ones at home. I said I did and he said to just use one of those. He suggested I had Covid because I told him I was having discomfort sometimes when trying to take a deep breath. I was not experiencing shortness of breath. It was discomfort from my diaphragm being affected by fluid buildup. The pain, hardness, redness continued with slight fevers over what was a holiday weekend. Yes folks, a surgeon who actually knew what had happened to me and was aware of my symptoms told me to take a Covid test, NOT come see him so he could actually help before a 3 day weekend. I tried calling the office over the weekend to find out if this was worth the ER or what should I do. The on call number was a cell phone? I left a message and texted it. My plan was to be at the Dr office first thing Tuesday morning. It wasn't necessary. At 3:30am on the holiday I woke up covered in blood and was taken by ambulance to the hospital. The blood and fluid was coming from my belly button which was the only way out it could find since laparoscopic surgery had created a weakness or opening there. Turns out I had cellulitis which became septic. Another 4-5 days in hospital. Am I upset at the surgeon who caused the initial injury? Sure. But he saw me through it. I consider myself VERY lucky to have survived and I have no debilitating intestinal issues except a larger hernia then I started with. It's Dr Agapay I feel who failed a duty of care and that's what has angered me the most. He was in the OR for the injury. He said he reviewed my chart when I called his office. A patient calls your office with symptoms of cellulitis 4 days before a 3 day weekend and you didn't think it a good idea for me to come in so you could see and perhaps start me on antibiotics BEFORE I was scared beyond belief with blood and other fluid practically exploding from my belly button. Do you know what it's like to wake up like that and have no idea what is happening? It has taken me several months to get to the point of being able to post this. The entire experience of the medical trauma has caused PTSD. The measure of service be it customer service or patient care is accountability and how the issue is handled. You did a lousy job handling this Dr. Agapay. I had a patient myself in my office (I am a part of the interdisciplinary team however not medical) mention how you would be performing that patient's surgery. I cringed and had to excuse myself from the room. So no, I would not recommend you as a surgeon.

Wow! Dr. Casano and staff are just amazing! Everyone made you feel as though you were the only…read morepatient, and they were there to look out for your needs. The empathy the staff shows before, hopefully during, and after your procedure makes you feel relaxed and confident that your well-being is in good hands. The facility was clean and with ample parking.

The plastic surgeon coordinator / scheduler is extremely rude and condescending! Today, at 3:30, I…read morecalled in asking to speak with a certain person (after leaving a voicemail twice in three days). The coordinator proceeded to tell me I was calling the wrong area and that every time I leave a message she has to forward my call (huffing and puffing). I proceeded to TRY and ask her what number I should be dialing on the IVR - before I could, instead, she just ignored me and transferred my call. I was unsuccessful in reaching my person I needed, so I called her back to let her know that if she tells patients they are directing their calls to the wrong, area she should also provide them with a solution ex: tell them where to dial and that she was extremely rude. She then said, "your agent is ready do you want me to transfer you now?" I said "I'd like you to not be rude and then transfer me nicely!" She then said "oh, sweetie, I hope you have an amazing day!" In a condescending tone, transferred me with no apology, and my agent I needed was not available. "Great staff?" Not the plastic surgeon coordinator!

I found out I had full-blown melanoma and had to see a Mohs surgeon right away. Dr. Manalo was…read moreamazing, and her staff incredible. They got me in quickly, did an amazing job and addressed my aesthetic concerns as well as my cancer concerns. I will never use anyone else and I STRONGLY recommend them.

Checked into my first appointment here and the receptionist asked if she had my birthday correct. I…read moretold her that the year was wrong. She had changed it to make me 20 years older. That's offensive. She had entered the year she was born and made a comment about how it wasn't much older. Oh it most definitely is. I obviously don't look like I'm near my 60s. She was offended when I told her that adding 20 years to me was a huge mistake. She must not be using her glasses while looking in the mirror to actually think she could be confused with someone born in '89. Had my first ever full body scan done here that day and the dr did one biopsy. Told me to expect results in 2 weeks. When I got the email saying my results were uploaded I saw 2/3 said positive. I had to google what they were. Both say melanoma. I never got a call about needing to come back and follow up. All doctor's offices call patients when they get a positive cancer diagnosis. This staff needs to get their shit together. I'll never step foot in this office again. Don't go here if you care about your health.

Best hip replacement!! I had both my hips done. I was in so much pain and limited mobility. I had a…read morewalker and scooter. Both hips were easily replaced and I am back to normal. A few years later my husband had his hip replacement and has recovered beautifully and can't believe how much better he is. we can't say enough about him. highly recommend him. First Class treatment!

I was referred to him by a colleague of mine from Brooklyn . A nurse with 30 years under her belt…read morewho knows her stuff. She didn't hesitate: "Don't bother looking at anyone else in the Valley. Go see Russo." In that heavy accent. I'm glad I listened. As a nurse myself with 26 years of experience, I've seen it all -- the good, the bad, and the downright scary. Dr. Russo is one of the best. His father was a physician, and I can say with confidence his Father should be incredibly proud of the surgeon and human being his son has become. Dr. Russo isn't just a highly skilled surgeon with a stellar track record and excellent credentials. What really stood out to me was his bedside manner. He never once made me feel rushed. He listened. He cared. And you can tell he genuinely loves what he does -- there's no trace of the burnout you sometimes see in seasoned surgeons. On top of it all, he's a family man with kids of his own, so he gets it. He understands how a bum hip doesn't just affect you, it affects your whole family. That empathy came through in every interaction. I had a left hip replacement and walked out the same day with not just a new joint, but a new outlook on life. I'm excited to soon tie my own shoes again, to ride a bike pain-free, to live my life again. If you're considering surgery and you're lucky enough to get in with Dr. Russo -- don't think twice. Thank you Dr Russo!

The owner of A Paradise for Parents openly bragged about doing nothing to protect his elderly…read moreresidents and their families during a recent Covid outbreak at one of his facilities. This was in response to a tweet from the former US Surgeon General. Screenshots are attached to this review. The lack of action is in stark contrast to current CDC guidelines for nursing homes. Thousands of vulnerable people are currently dying each week in the US from Covid. This is negligent and he should be held accountable for any deaths as a result of this in action and open omission.

In all honesty, I've been into a couple care facilities. This one has treated me the best out of…read moreall. I enjoy the food. I enjoy the staff. Everything is very well taken care of and clean. I don't have to worry about anything. It's all taken care of for me by the staff and Hal.

Exceptional compassionate care combined with superb medical expertise. I would give 10 stars if…read morepossible!

This is long overdue, but I've been meaning to post. DR. LINDA LIU IS EXCELLENT!!…read more I started out with weird symptoms in my nipple. Went to my gyn, cytology was abnormal, had an MRI (also abnormal) and was referred to Dr. Liu. I was immediately impressed with her quiet confidence and calm factual demeanor. She mapped out a plan, genetic testing, more tests and likely surgery. She felt that it might not be cancer, but I was having high risk symptoms that would have to be addressed. After the tests came in, she recommended surgery & warned that I might lose my nipple. Also, Dr. Liu called me personally with results and to discuss treatment plans. My mother got all panicky and insisted on a Mayo second opinion. They agreed 100% with everything Dr. Liu had said. Throughout this process Dr. Liu kept in touch. The next step was meeting reconstructive surgeons, again Dr. Liu was always available texting as I interviewed three different plastic surgeons. I decided on Dr. Michael Meno and proceeded with both surgeons working together. Everything went fine and I ended up KEEPING MY NIPPLE!! I now have a matching set of perkier breasts that DO NOT have cancer! Dr. Liu was calm and confident throughout this process, she shared her cell number in case I needed to reach out with questions. This whole process of breast surgery was not on my 2024 bingo card, but if you are going through this, cancer or not, surgeons do not come any better than Linda Liu. I can not recommend her highly enough!

Went in Dec 2022 for a gynecomastia removal in both pecks. I've never had surgery before and was…read moreextremely nervous/uneasy at the thought of surgery as a whole, but the entire team at Peoria Cosmetic Surgery made it a seamless and relatively painless process. Dr. Gal led my surgery and was great all around from start to finish. I am currently in my recovery stages and have had no complications or complaints. I would recommend them to anyone looking to get this procedure, I wish I would have done it sooner.

I have had the best experience with Dr. Gal that I could have hoped for. I scheduled a consult for…read morebrachioplasty, and she spent a lot of time going over all the options, all the pre-surgery information, all the surgery information, all the post-surgery information. She could not have been more thorough and thoughtful as to my needs and concerns. Surgery went very well; I am about 6 weeks out and my arms are looking wonderful. I still have more healing to do, but I am very confident that the results will be what I was hoping for. In addition to Dr. Gal, her staff is remarkable. It starts with the office manager, Candy, front desk, Lori, surgery assistant? Jen (I may have just given her a new title). They are some of the kindest people I have ever had the pleasure to see in a doctor's office. I followed my surgery up with a series of laser treatments with Lauren, who does the most gentle work on your skin. I would not hesitate to recommend Dr. Gal to anyone looking to take care of an issue you are having. You will not be disappointed.

Excellent customer service and compassion. Dr. Johnson explained my procedure. Follow up explained…read morehealing process. Excellent results and work. I recommend Dr. Johnson.

After a double mastectomy the reconstruction was beautiful. Dr. Johnson has wonderful bedside…read moremanner and straightforward regarding recovery and results. His office persons are kind and friendly. I highly recommend!