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    Metrowest Auto Sales

    3.0 (33 reviews)
    Closed 10:00 am - 3:00 pm
    Updated 3 weeks ago

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    Riley W.

    Bought my new car from here, owners are not very responsive and aren't even there half the time, no appointment times are needed they said I could just show up but sometimes they leave the buisness and are gone for hours, only good thing about this buisness is they fixed everything wrong with my car before I bought it and got it ready for inspection. I seen other reviews saying they are shady. The male owner never talked or looked at me once and only addressed the men in my group, even though I was the one who was buying the car and just brought my dad and his friend with me to check the car out with me to make sure nothing weird was going on with it, I don't think they are that shady but overall I had a better experience than I thought I would.

    Tim R.

    WORST EXPERIENCE EVER!!!! Went to the dealership on a Saturday morning to look at a truck. As my girlfriend and I walked up towards the truck she slipped and fell on the ice. One of the salesman said "you should be more careful" and kept walking by. Regardless of the bad start we did take the truck for a ride after it took them 15 mins to find the keys. We liked the truck and decided to buy it. We were short on time because of family obligations but we were happy because of the no pressure approach. They never asked for a deposit or anything. As I was about to leave one if the salesman approached and said they had approval for me on the loan and it was in the price range I was looking for. I called them back two days later after yet another blizzard and agreed on price and payment over the phone. Again no request for a deposit. I in turn sold my car to someone and arranged to buy the truck on Saturday. I called the dealership on Friday afternoon to double check on what I needed on Saturday to pick up the truck and was informed that SOMEONE ELSE WAS COMING IN 45 MINS TO SIGN PAPERS BECAUSE I NEVER LEFT A DEPOSIT!!!! Never once did these scumbags ask for one. The even called me on Wednesday to set an appointment for Saturday. Worst experience ever. I sold my car and couldn't but my new truck because Eugene is a scumbag. Thanks a lot. Run, run, run from this place

    Love this car!

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    7 years ago

    No pressure, transparent pricing. Accomodating sales staff. Happy with my purchase so far. I highly recommend Metrowest Auto Sales.

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    12 years ago

    Business owner information

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    Eugene B.

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    Ask the Community - Metrowest Auto Sales

    Review Highlights - Metrowest Auto Sales

    First off smaller family owned business, and I'd rather work with a local family business, Madison and Eugene are very easy to work with!!

    Mentioned in 5 reviews

    Read more highlights

    Lundgren Honda Of Auburn - Hose chewed by mice.

    Lundgren Honda Of Auburn

    (133 reviews)

    This review outlines my severe disappointment and loss of trust in Lundgren, a dealership I've…read moreconsistently chosen for vehicle purchases and service since 2006. The decline in service quality and integrity is deeply concerning. My negative experiences began a little over 2 years ago with my wife's Honda CRV. Lundgren advised a rear bushing replacement and a sway bar replacement, claiming the latter was cracked. However, a second opinion from another mechanic revealed the sway bar was not cracked, directly contradicting Lundgren's assessment. This incident immediately raised doubts about the accuracy of Lundgren's diagnoses. The most significant issue involves my 2016 Honda Civic's recurring AC problems. Since I have purchased the car from Lundgren I have not had a reliably working AC. Despite multiple attempts by Lundgren to fix it, it consistently failed not long after repair. On the fourth and final visit (see attached work order 05/02/2022), Lundgren's diagnosis, based on "specialized Honda AC diagnostic equipment," was a leaking evaporator core. This diagnosis cost me over $400, with an estimated repair bill of an additional $2,000. Due to the car's ongoing AC issues, I sought assistance from Lundgren and Honda for coverage, but was denied because I already used Hondas "Goodwill" program for a paint issue I had with the car. Due to personal reasons I have gone 3 summers without a working AC in the car. Recently, I took the Civic to an independent, certified mechanic to address this issue. This mechanic found no issue with the evaporator core. Instead, they identified that the lines going into the condenser appeared to be improperly connected or damaged (possibly intentionally cut) and also located leaks in the lines leading to the firewall. After replacing these lines, the AC has been fully functional for over four weeks, at a significantly lower cost than Lundgren's estimate. This experience clearly demonstrates a serious misdiagnosis by Lundgren, leading to an unwarranted $400 charge and a proposed $2,000 repair for a problem that didn't exist. Beyond these critical mechanical failures, I've observed a noticeable decline in Lundgren's overall customer service. A minor yet irritating example is the high-mileage oil change discount. Previously, this discount was proactively offered; now, (at least in my experience) customers must specifically request it. Even when requested, I've been incorrectly charged and forced to seek refunds for the difference. These accumulated issues, from significant misdiagnoses to a general decline in customer service, have completely eroded my trust in Lundgren. The dealership no longer upholds the standards I've come to expect over my nearly two decades as a customer. I am deeply disappointed by these experiences and the financial implications they've caused.

    Don't expect a call back. If you don't reach the service department and leave a message requesting…read morea call back for service, don't hold your breath, they don't seem to return calls.

    Metrowest Auto Sales - car_dealers - Updated May 2026

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