Customer service is great until you buy from him and then they turn into jerks. they don't return your phone calls when you call them on your payments if you bank card changes and they charge you fees for them not calling you back. read more

When I rented it it came so neat it was so nice looking the flute is work really good and book was free and ship it out to us

We visited three music stores to find the right piano. Craig Smith, Piano Sales Rep, was personable, professional, and informative. He was very good about explaining the different options in both instruments (new vs. used, pianos vs. digital pianos) and payment options (installment plan, purchase cash discount, vs. renting, etc.) He patiently showed us several models, helped guide us (respected our budget!) and followed up with us in an appropriate manner. At no time did I feel pressured to decide or upgrade beyond our comfort level. We ended up emailing follow up questions, and had a nice back and forth communication. Craig even sent us a link comparing the models we were were debating about! Talk about wonderful customer service. We put a small deposit down on the Clavinova (http://usa.yamaha.com/products/musical-instruments/keyboards/digitalpianos/clavinova-concept/) to hold it for a week until we could purchase in full - I couldn't pass up the cash discount! Even the delivery team was excellent: arrived on time, were courteous and set up the piano perfectly. Highly recommend. It was a breeze to work with Meyer Music on all counts, and we have been enjoying our purchase since Spring Break. In fact, our young nieces (6 yrs old and 9 yrs old) couldn't keep their hands off it! They just loved the fun features of playing different orchestra instruments on it. We had a chuckle about that since they have a gorgeous Baby Grand at home, but they are in love with our Clavinova! read more

I rented a trumpet for my daughter's band class and at the end of the year when the instruments were turned in the technician that visits the school left the trumpet at the school we were charged for it all summer long when my wife contacted the store about returning our money NOPE because there staff can't be bothered to do there job I had to eat a trumpet for the summer these people don't care about customer satisfaction. If you are thinking about renting an instrument for your child through the school and it's Meyer Music BUYERS BEWARE because all they care about is F*** YOU pay up. read more

We were driving over 45 minutes to get to this store to drop off an instrument purchased there that was in need of repair. It was the Saturday before New Year's Eve and we stopped on the way to get some lost puppies out of the road. We called just to make sure that someone would be there in case we did not make it by closing time (and to make sure they did not leave early), asking if someone could wait a few minutes in case traffic held us back. NOPE. Called back and talked to manager. NOPE. "Need to leave for church" was the reply. We arrived with 10 minutes to spare and the 5 employees that were there were doing NOTHING but standing around. The manager had already gone. To think that of 6 workers, not a single one of them could wait a few minutes to take care of a customer who had purchased an $800 instrument was astonishing. One was quick to offer the upgrade to a more expensive instrument.... WOW! Can't be bothered to save us an extra trip but sure can take our money. JERKS! read more

Their customer service is unusually bad. I went there to purchase a trumpet for my daughter and they brought one out from the back. They absolutely refused to show me any other options. Have taken my other daughter's clarinet in for service three times and I'm always made to feel like an inconvenience instead of a customer. I guess their school contracts keep them financially sound enough that they don't have to worry about how they treat people. You would also think that a business that caters so heavily to schools would offer short term instrument rentals while they are repairing a student's instrument but they don't. The icing on the cake is that they have a sign taped to their counter saying if you don't pick up a repaired instrument within 14 days they will sell it. If it wasn't for school contracts where most people don't have direct contact with the store I don't see how they could stay in business. read more

The staff is very friendly and helpful. The sheet music/books selection is nice; not huge, but nice. I was able to get started, at the least. They also were able to recommend great piano movers and piano tuners. read more

I love Meyer Music and this is one place for learning all musical instruments, currently my son and daughter are learning different instruments, they are flexible and got very good teaching staff and my kids really loves them. read more

I went in to find some reeds for my grandson's sax. He wanted a specific brand and type that I didn't see on the rack with others. I went up to the desk to ask a clerk about them. There were two clerks chatting and working on an instrument. No other customers near their desk. No customer asking for help or checking out. I stood there in front of them at the counter, not 3 feet away, waiting for them to answer my question. After about three minutes of being ignored as they continued to chat, I left the store and went to a competitor where I made my purchase. I won't be going back there for lousy service. read more

I love it. The people here are very nice and kind to me. They have wonderful teachers. They also know your name once you start taking lessons. read more

@ Sherry W. - Your being late does not give the staff a reason to stay late, especially during the holidays. You knew it was going to be a 45 min drive, leave earlier and be on time. Meyer Music is an outstanding member of the KC business community. They did fantastic work repairing a vintage Buffet clarinet for me a few years back. When I briefly took private music lessons with them, my instructor was great. Sherry W. needs a reality check. Please don't let her review discourage you from doing business with a Kansas City institution that has been doing great work in the metro for nearly 50 years. read more

My daughter has been a student at Meyer Music for 10 years. During that time she has had 3 different teachers and they have all been amazing. Each one met her needs through the different developmental stages of learning, making her experience meaningful and special. The people at the front desk greet her by name - which is so important now that she is going in by herself. She feels comfortable as soon as she walks in the door! The new location is fabulous! I can run to the grocery store or one of the nearby shops while she has her lesson...no more down time waiting! I also love the work they do sharing the gift music with under-privileged children. We are lucky to have Meyer Music in our community! read more

As seen on other reviews on-line, Meyer Music is only out for your money. We were sent to Meyer to lease an instrument when another store went bankrupt and ripped us off for the money we had invested in a previous lease. We were encouraged to "upgrade" to a higher quality instrument for $3000 more than the original item. They took us in their soundproof room and did a hard sell. Due to the bankruptcy, they offered to take a discount of a certain amount that equalled 1/2 of our previous investment. Fast forward two years, new teachers have since commented on the poor quality of the instrument. A bump in the fingerboard. A sub quality end pin. Tuning pins that constantly slip and won't hold a tune. And we're stuck with another year to pay on a piece of garbage that was supposed to be an "upgrade" that "would last her through high school and college." They are preying on unsuspecting parents. We also have a younger student, but we got wise and took all of her business to a different shop that is off I35 at Johnson Drive. This is not a review for them, so I will not name names. But if you're in the market, do your research and you will know which shop I mean. $75/month at Meyer. $40/month at the other shop for a *higher quality* instrument. Smooth fingerboard, quality tailpiece and end pin, time will tell on the pegs. Schmucks. read more