I have used this tailor before for coat alterations and was happy with the results. However, my…read moremost recent experience was quite different. A pair of pants took eight weeks to be altered, with very little communication throughout. When I then brought in a dress for alterations, I was told they would not take it as it is not a bridal item. I found this disappointing, especially as a returning customer.

If I could give 6 stars, I would. Lilianne hemmed my Daughter's grad dress. it wasn't simple. lace…read moreoverlay with scalloped hem. My phone call was returned. I was asked for photos and given a quote for 2 options. less expensive option cut lace, sew scalloped edging back on. Second much more expensive option was to remove skirt and hem from the waist, not easy as there are 2 layers and a zipper. Daughter chose the less expensive option. When we picked up the dress Lilianne had made the executive decision to hem from the waist as she felt that cutting the lace would interrupt the pattern too much. We were not charged for the upgrade. Other local seamstress suggested my daughter wear higher heels. No way we could add another 4 inches to her already high heels.

I called in just encase they didn't accept walk ins. The lovely lady who answered the phone told me…read moreto come in. Greeted with a little bark from Lulu the shop dog and the charming store owner. She helped me go through the gowns. While she explained her design process we went through the current stock on display together. We selected two lovely gowns for me to try on. One stood out more than the other. She fluffed out my train, took photos for my family to see, and explained how we could do alterations to make the dress fit better. I will definitely be back. Thank you for a great experience cache couture!

The best experience!! The owner is amazing, she really knows what looks good on your body type and…read moreshows you lots of options. Outstanding customer service. Relaxing and informative, she explains the dresses, timelines, and fitting procedures so the dress will be tailored just for you. Found THE dress there after trying other places, so happy we found Cache Couture.

I had a disappointing experience with both Elegant Couture and Infinity Fashion in Toronto…read more At Elegant Couture, I was told a $60 dress in my size was available, so I sent an e-transfer. After payment, there was no response. When I followed up, I was told the size was not available and I could either choose something else or wait a week. I agreed to wait, but again received no communication. Only when I asked for a refund did they suddenly say the dress had arrived. By then, I had lost trust and requested my money back. A similar situation happened with Infinity Fashion. I was told a dress in my size was available, sent payment, and then shortly after was told the size was not available and asked to choose something else. I requested a refund and received it. This experience felt unreliable and unprofessional. I would not recommend.

The best pajamas. Love the selection. Lots of fun prints. Been looking all over for these. Finally…read morefound them! Good prices. They also sell a variety of sweaters. *heart eyes*

Terrible terrible and I haven't even stepped in their store. I called them to ask if they had a…read morecertain designer and the lady on the phone was so rude. She said kind of and I asked her what that meant. And she's like what do you want?? And so I repeated myself and she's like no we don't. Goodbye. Before she hung up I asked her for a manager and said said they weren't there. And hung up!!! I'm about to come and spend at least $250 at your store and you can't even answer a question? I can't even imagine how they are in person!!! Do not shop here!!! Rude!

From the owner: We are specialized in altering all forms of men's and women's clothing, including suits, pants,…read moredress and jackets. Our service also includes repairing home furniture (only limited to the ones made of textiles). Furthermore, we are now selling, renting out, and customizing a selection of Chinese and Western gowns for wedding and banquet.

I visited Truvelle in September of 2018 looking for my wedding dress. I had been following Truvelle…read moreon Instagram for quite some time and I loved all the dresses so I was eagerly anticipating my appointment. My appointment was on a Saturday afternoon, which may have made it less than positive experience. When I arrived, we were given a spot in the back corner of the store. Another bride and her guests were in the center of the store. I had brought my mom, my sister, and my best friend with me and it was quite tight to fit all three of them into the small space given to us. At our previous appointments, my style and budget had been inquired about and we had been offered water (and in one case champagne), at Truvelle none of these things were asked or offered to me. The salesperson did ask about my wedding date and then she told me that I could pull anything off the rack I wanted. I pulled a few dresses but because the other bride who was there had already pulled some that I was interested in I was told that I would need to wait and maybe I'd be able to try on those dresses. The samples did not fit (which I completely understand) but the salesperson did not clip them to give me a sense of how they would look (it looked like the other bride had all the clips they had), so my mom held them closed so we could get some sense of how the dresses would fit. One of the coolest things about Truvelle is that you can customize their dresses and there were quite a few customizations in the store to try on. When I inquired with the salesperson about what the specific customizations were, so that I could request them if I chose to buy the gown, she seemed vague and unable to really answer my questions. The poor customer service felt really disappointing given how excited I had been about this business. Also, for me personally, the materials of the dresses just weren't what I was looking for, each dress has several layers which left me feeling weighed down and warm. Some of the dresses were definitely beautiful but in person I just didn't love the materials. I had thought I would buy a Truvelle dress but ultimately I decided to buy my dress from a different designer and a boutique which I felt like really listened to my preferences. Unfortunately given my experience, I wouldn't recommend that my friends visit this store on a weekend. I hope that others have better experiences than I did.

Truvelle was recommended to me by a friend that lives in Vancouver. She had been following the…read moredesigner on instagram and while I was visiting family in Vancouver we went to look at dresses. During our appointment we had the beautiful storefront to ourselves. The dresses were beyond beautiful with their delicate details, unique materials and a variety of shades. I had a lot of fun trying on different styles and having having the lady in the shop tie a big bow in the back or add on a veil to help me picture myself as a bride. Once I tried on the Alexandra dress in dove grey I was sold. The dress was comfortable, moved elegantly and was long enough for my 6 foot frame. The lady in the shop took my measurements and sent me an email with additional information later that day. Once I decided to move forward with ordering the dress it was a simple process. I live in San Francisco and Truvelle was able to courier the dress here once it was made. The shop sent me a fabric swatch in the mail to help with picking colors for bridesmaids, flowers and any other decor that I wanted to coordinate with the dress. When I had questions such as what shoes they would recommend to finding out the ETA of the delivery the ladies at the shop were always helpful and quick to respond. The dress did not require much tailoring - shortening the straps, adding sewn in cups, buttons to create a bustle for the train and sewing the bow to the waist. On my wedding day putting on the dress was very exciting. Seeing the look on my now husband's face was priceless. He loved the dress as much as I did. The way the dress looked in photos on an overcast Northern California day was perfection. My friends and family showered me with compliments about how much they adored the dress. I hope to wear it on anniversaries since it can look less bridal with a tuxedo jacket on top. I was told by friends that deciding on the wedding dress was one of the toughest decisions of planning. I feel lucky that I was able to find a dress at Truvelle and feel confident in the choice. It was a positive experience from beginning to end and I would thoroughly recommend it to anyone looking for a dress for a wedding or otherwise. Their instagram account is one of my favorites to follow. Their dresses look beautiful on all women and photograph so well!

Buying a wedding dress is supposed to be the best part of wedding planning - it is supposed to be…read morefilled with joy and good service However - Union Bridal makes sure NONE OF THIS HAPPENS The Owner Brittany is a BULLY a Liar a Thief and operates on unscrupulous business practices *BUYER BEWARE* After ordering our "Perfect Dress" *paid in full prior to ordering dress* with measurements taken by Union Bridal - Dress arrives 3 sizes too big - The Owner Brittany reaches out right away to say that all purchases are final. NO Refunds, or Exchanges - instead they recommend buying a brand new dress!!! They refused to view the dress in person or help with alterations. Their "solution" was to pay for a brand new dress in full. No Refunds or Exchanges - they never viewed the dress in person. Since then - they have blocked all forms of communication - all calls are sent to V/M - emails are never replied to We are out over $4000 for a dress that cannot be worn. Family members have reached out on our behalf to try and understand the situation - all attempts of contact were left unattended - instead my Fiance receives phone calls from a "Unknown Number" telling her to stop having people contact the business When we asked to meet in person they said that would be really unprofessional and unreasonable of you" When we asked to exchange the dress they said "NO" When we asked for help making the dress fit - they said "Go buy a coreset or something" When we asked if they can help with anything they said "We are done going above and beyond for you" Their own website states that "In a industry ripe with unsavoury practices, Union is 'so d*mn proud to be doing it the right way'" - Apparently the "right way" is by selling false promises and leaving their brides in the lurch. This has been the absolute worse shopping experience of our life. HORRENDOUS CUSTOMER SERVICE BUYER BE WARNED YOU WILL BE SCREWED.

Let me sing you a song of a lovely lady named Amina…read more We were welcomed into this charming little corner of gastown where all the clean simple modern gowns are housed. After a looooooong day of bridal shopping it was a breath of fresh air to have Amina as a consultant. We comfortably browsed the salon and selected the few that met my needs. I was looking for something very specific and it was so refreshing to be heard by her. The fitting room was surprisingly open, but the environment was so chill. Comfortable couches, relaxing music and great decor and views. But the best part was Amina. One dress of the three I liked had my friends tearing up. She was excellent at stepping back and chiming in when needed. Consistently pouring positivity into the situation. I asked to see veils and she brought out a soft tulle one that complimented the dress nicely. I was liking the dress but not feeling it. Amina could tell I was starting to get over whelmed and suggested we take a break and clear my head. Leaving our appointment my friends were so happy we booked an appointment there. One of them even said shed love to shop there for her own gown one day. By far one of the best bridal experiences.

I came here with my family to find a qipao for my wedding…read more Their selection was unique and higher quality compared to the rest of the stores we visited in Richmond. If you are looking for a qipao, I highly recommend stopping at Susana Wedding Centre.

While this place has a selection of Chinese qi poa and ki wa dresses- the service is not that…read moregreat. I walked into the store with my fiance to take a look at their selection/styles as I was looking to get one for my wedding coming up in July. The lady at the counter did NOT even acknowledge us at all or even greet us! She just sat there doing her own thing and ignored us the whole time I was looking! She could at least greet and say hi when we walked in and asked if we need any help first. Very unimpressed with the service here. Also the prices are quite up there, you can consider renting one at Bello, Amara or any bridal stores that sell wedding dresses if you only plan to wear it once during the tea ceremony/wedding. Will not return to this store and I find most Richmond sales people are quite rude as well. Will look elsewhere!

We had an amazing experience working with Hana on alteration of my Mother of the Bride dress. She…read morealso did a wonderful redesign job of my daughter's bridal dress. The bridal dress had complicated lacing and beading but Hana managed to put them together. My daughter was extremely happy with her redesigned dress. Hana's creativity and professionalism is commendable. If anyone is looking for a good seamstress, she will be the one person I guarantee will surpass your expectations. Thank you, Hana for making both of us happy walking out of your studio.

From the owner: Vancouver professional sewing and alterations read more

Although I ended up finding my dress at a different place, I had such a great experience at Vimo…read moreWedding. The parking situation was a little bit confusing but other than that, everything went smoothly. Vimo is one of the few places here that offer rentals, which I thought was very cool. There's also discounts offered on previously rented dresses so there are lots of great deals. Mandy was the bridal consultant when I visited and she was super kind and helpful throughout the whole process. Although their website sounds very strict about time limits and trying on only 6 dresses, I never felt rushed at all or pressured to try fewer dresses. There were some really nice options and I even retried a few. I particularly liked that the sizes and styles they carry are more suitable for me. If I could have more than one wedding dress, I definitely would have gone with Vimo

Shady shady sales people. Do not go here and if you do, be weary...My sister and I came here to…read morelook for dresses and found one she liked. She wanted to come back the week later with her bridesmaid so the sales person said we can put a deposit down to hold the dress for a week. My sister wasn't sure if she wanted it still and the sales person said that she could use the credit for other things in the store. My sister ended up not getting the dress the following week and one week later she got an email saying the credit was expiring the next day. NEVER at any time did the sales person or team at Vimo say there was a time limit on this credit! Super shady practice to do this and leaves such a bitter taste in my mouth. In my opinion, the dresses itself are much too overpriced for the quality.