I arrived 20 minutes late to my appointment after spending approximately 15 minutes circling the building trying to find parking in the office's own parking facility. I checked in as soon as I arrived and explained the situation. Despite being an established patient for 8 years, I was told the doctor refused to see me. What disappointed me wasn't the policy itself, it was the complete lack of flexibility, empathy, or attempt to find a solution. No effort to accommodate, no discussion, no offer to work me into the schedule, just a refusal. As a patient, I expect professionalism, but I also expect a practice that values long-standing relationships and understand that circumstances sometimes arise beyond a patient's control. This experience was enough for me to decide to find a new gynecologist, see you never Miami MDs for women. read more

Dr. Apollon is the best gynecologist I've had. I've been with her for over 15 years. She listens, she cares, she provide feedback. I recommend her to everyone I know. I have had experience with the other doctors in the practice when Apollon was not available and I do not recommend. If you come here, see Apollon or her NP. Her team is amazing. read more

Dr. Paz-Pabon is an amazing doctor. Listens to all your concerns, very caring and empathetic, and takes her time with you. Excellent care and bedside manners. I completely trust her and would totally recommend her! read more

I am a new patient with Dr. Charlotte Paz-Pabbon. I am 24 years old and went in for a yearly check and to put an IUD. TERRIBLE EXPERIENCE. I specifically told Dr. Paz-Pabbon I DID NOT want hormonal IUD. She put me a hormonal IUD and never prepared me on how painful the insertion would be. NO COMMUNICATION. I went home thinking I had a non-hormonal IUD. After the insertion she ONLY recommended me to take 800 Ibuprofen. Went home with lots of cramps and as the days passed the pain got worse. The cramping became unbearable and I called to go see her and see whats wrong. This pain is not normal. I was not seen by her. I was passed to see her nursing practitioner The practitioner made me aware that I had a hormonal IUD not the one I asked for. My pains are due to hormones and gave me contraceptive pills to balance the hormone. Again NO COMMUNICATION and very concerning that I was put an IUD that I did not ask for. They charged $150 consultation fee after paying $900 for the IUD. I was returning because the IUD, do not think I should pay for a consultation fee. Returned back after another week. I was once again charged for another $150 consultation fee. I feel they are very insensitive to the patient and clearly all they care about is charging you no matter if it's their fault you are in pain. read more

I have been a patient of this clinic for about 10 years now. Everyone in the office is very nice, courteous and most importantly professional. The appointment wait time has always been very reasonable for me. The most I have ever waited I believe has been 30 minutes. Finding the right Gynecologist took me a while back in my early twenties. After trying different offices and having a doctor pick up her cell phone in the middle of getting a pap smear! In addition to that let's be honest, going for your annual Pap isn't the most exciting type of check up. Finding someone that makes you comfortable in an uncomfortable situation I found was not easy to find. Luckily, I came across Dr. Apollon's office. She's extremely friendly, energetic, personable and bright (Yes, I looked up her credentials). Dr. Apollon has always made my annual check up as comfortable as they could ever be. She has always taken her time in listening to any of my concerns or answering any of my questions. I recently had the pleasure of meeting her partners Dr. Karsenti & Dr. Peleaz in the last few months. When you move from Gynecology to Obstetrics they will rotate and make you see all three doctors because they can't guarantee which one of the three will deliver your baby. They were also very nice. The office is clean and they have the capability of doing bloodwork at the office which I find it saves you a ton of time. Sonograms are also performed on Tuesdays & Thursdays in the office. Personally I prefer early appointments in order have to wait less. The only downfall of this clinic is the parking which is why I like to make the first appointment so I can arrive early before the parking lot fills up. read more

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I came to this office for a consult in the hopes of having a VBAC. My consult was with Pelaez and I did not like her bedside manner or her demeanor. She talks incessantly and did not let me get a word in the entire consult. I had to result to interrupting her and even then she would just talk over me. How can you give a proper consult if you don't stop talking to listen to the patient? She basically wrote me off when it came to my c-section and was not at all c-section supportive. She was very negative about it even though I went to two other VBAC supportive doctors who said I was an ideal candidate for VBAC. She was also condescending and laughed off my wishes for delayed cord clamping responding with , well you want to delay cord clamping even though there is not scientific studies to support that?! To which I replied yes, and she laughed and made a face. There is actually a ton of studies showing how beneficial it is but I wasn't going to get into it with her. I was telling her what my wishes were for my delivery, I was NOT asking for her unsolicited judgmental opinions. She then tried to pressure me to get a flu vaccine and had more passive aggressive comments when I declined. It was just a terrible experience all around and I would never want her as my attending physician when in labor as I am certain she would not respect any of my wishes. I have heard great things about the other doctors but the first thing the office tells you is there is no guarantee as to what doctor will be there when you are in labor and I just wasn't willing to take the chance that I would get Pelaez so I chose a different practice. read more

I visited twice. The first visit about 3-4 people came in and took my medical history non of them gave me their name or explained the process. One in particular had her back to me the entire time. It is very strange to give someone personal information who won't look at you directly. This is my first pregnancy and my first time visiting. The ultrasound tech, pulled my dress down over the ultrasound jelly, and then left the room. When she came back she snapped at me for not leaving the room. I said you didn't give me any instruction, she said she did. Dr. Apollon was fantastic. Thorough, caring, and informative. This is why I chose to come back a 2nd time. I filled out their survey with the information above, never heard back The second time I came, the ultrasound tech snapped at me for putting my purse on a chair. Again, she pulled down my dress and got ultrasound jelly all over it. I met a second doctor, who informed I had gained 8 lbs in the 5 weeks since my last appointment, I told her my weight must have been taken wrong because it was 10 lbs off. She did not correct it, and dismissed me with "try not gain for than 25 lbs" I called to ask for my record because I was considering leaving, they had me talk to the office manager who insisted I give me feedback. I did, she said the ultrasound tech had been there many years. They cancelled my next appointment, I did not ask for this. And when I called to verify my next appointment, they said I couldn't come back after leaving the practice. read more

I absolutely LOVE this practice! I have been with them since before 2009. I was looking for an ON/GYN because I'd gotten married an knew that we would eventually want to have a child. My best friend referred me to this practice and I was a little worried. I had never had a female gynecologist before that I continued to stay with because they always seemed impersonal. I get it though....I'm a woman, she's a woman, but I wanted a woman that could balance their job AND be human at the same time. I found that here!!! I have Dr. Karsenti. LOVE HER! She definitely has that balance that I was looking for. In 2010, we got pregnant. Since there are 3 dr's in the practice, the practice's policy is that the patient visits with all 3 just in case your OB/GYN is not on call when you go into labor. I visited with all of the dr's so that I would have a relationship with them prior to my delivery. I go into the hospital to give birth. No problem, done it before. After giving birth, I had a complication. Dr. Palaez was on call when the complication occurred. She attempted it fix it, and when all other things did not fix it, she sent me to surgery, informed my husband and oldest daughter, and then fixed the issue. Once surgery was over, she made sure that I was alright. Both Dr. Appollon and Karsenti came in to check on me when they came into the hospital. Once I went home, I received phone calls from all 3 dr's to see how I was feeling. I know that is probably standard operating procedure for them, but that made me feel extremely special and especially calm after what happened. Appointments: obtaining an appointment is easy. I call, press a button, speak to a receptionist, and set one. Sometimes it may take some time, meaning the date may be some time out, BUT, if I need it sooner, which has happened, I let them know and they try their best. If I need surgery, Diana sets it up for you (she's awesome as well! She calls you right before to make sure that you have gotten all of your paperwork completed, and that you have done all of your pre-op testing and screens). They also set up your post op appointment when setting up your surgery so that you have one less thing to worry about. read more

I'm absolutely in love with the practice! All the doctors are amazing and highly professional. Even with a pregnancy complication they made sure to explain the problem without scaring me or over-worrying me. I've made it to full term - even at risk of preterm labor and am now awaiting the birth of my baby girl. More to come once I actually deliver.... read more

Dr. Apollon is the best! Let me tell you how I'm a very shy person and with her i feel comfortable and i talk more. She is the coolest. She is so friendly and funny. Doctor Apollon delivered my baby and she was amazing!!! She helped me out and calmed me down when she needed to. She very easy going and is quick to the point. read more

These 3 doctors were amazing, of course like any practice they have very different personalities but work together in the best interest of the patient. I came to them for my first pregnancy which turned out to be very difficult, they listened to my concerns and were very knowledgeable about what I was going through. They did everything possible to get me into good health to ensure my baby was delivered safe and healthy, I cannot say enough about Drs, Apollon, Karensti, and Palaez, Sarah is also amazing along with the entire staff. I would definitely recommend this practice especially being ran by 3 women, why have men tell you about your body when we have skilled women who know it better :) read more

The Good: Apollon is delightful. She genuinely cares about her patients. She is my favorite. I haven't had as much interaction with Palaez but I think she's nice too. Karsenti is more reserved but I think I would have been happy to deliver my baby with her too. The ultrasound lady (can't remember her name but she's really pretty and has five kids) is super nice. My kids were a bit rowdy once in there and she was completely unfazed. She's also great and efficient. My understanding is that this is one of the two groups you go to if you want to deliver at Baptist and avoid an unnecessary c-section (the other good group is Angel, Saldana, and Ferro.) There are other good doctors at Baptist who won't operate unnecessarily but they are part of groups with doctors who do have high c-section rates and you're only as good as your weakest link. The office is either running on time or a little behind. Wait times are never excessive. Parking is awful but there is free valet but at peak times you might have to wait in the valet line like 15 minutes. It's ok, just don't get there at the last minute. The bad: they are not always on call to deliver and that would be ok if the only group covering them was Angel, Saldana, and Ferro but they have another group cover as well. One of the doctors in that other group seems fine but the other is a bad doctor. Even though there is not a huge risk of having to deliver with that one bad doctor, the risk is definitely there and terrifying. There is also a very small possibility that no one will show up to delivery in which case there are doctors who are at Baptist precisely for this reason. Given the high c-section rate and the episiotomy rate (see: https://www.usatoday.com/maternal-mortality-harm-hospital-database/hospital/baptist-hospital-miami/) I was terrified of these unknown doctors. For me, I showed up at 9 1/2 cm dilated with a bulging bag of water and delivered like 15 minutes maybe 20 minutes after I arrived at the hospital. Karsenti was on call but she didn't get to the room until 10 minutes after I delivered (not her fault, it was so fast.) The doc at Baptist who is supposed to be available for situations like this was in a csection (of course) but I was really thankful because I was distrustful of an unknown doctor and I felt confident everything would be fine on our own. So, I delivered with just my husband and the nurses. The nurses were a mixed bag. When I thought an unknown doctor might show up I specifically said "no episiotomy!" And one nurse was like "the doctor will do what's best" and I was like "no, no, no, no episiotomy" and another nurse was like "the doctor will only do it if necessary" and I was like "no, I do not consent!" And then they stayed quiet. Why would this group of female nurses have such a paternalistic approach to medicine?? I found it bizarre and frightening. I asked for a few sips of water and they went a bit nuts, ironically it was the on call anesthesiologist who was kind enough to bring me water. One nurse insisted I needed to be completely flat like a pancake to deliver, when I protested another nurse was the voice of reason and said "if she doesn't want to be flat, it's ok." Another nurse confidently gave us an incorrect piece of medical information which a simple google search (and basic medical knowledge) proved to be wrong. Anyways, I think if Apollon, Karsenti, or Palaez had been there I would have been shielded from this madness. Finally, to the nurses credit, before the shoulders came out they did say "slow, slow, slow" so I wouldn't tear. Much appreciated. Also they didn't pay any attention to our friend who photographed the entire birth. Also, my baby was born so hungry, and they left me in peace and delayed everything for maybe like two hours while I blissfully nursed my newborn. Also the nurse that stayed after I gave birth was very loving and patient with me as I was having a hard time peeing. Summary: if you want to deliver at Baptist go with this group or Angel, Saldana, and Ferro. read more

I absolutely love Dr Apollon, she is amazing and takes her time with each patient. The staff is also really nice and friendly very helpful.

Horrible experience. I was a patient about 12 years ago and recently moved back to Miami. I called asking about making an appointment and the woman who answered the phone was clueless and rude. Total turn off, I just decided to end the conversation and find a more suitable doctor with a better office staff. read more

I love Dr. Apollon, she's energetic and quick, but at the same time very nice and delicate. I've been with her for a few years and feel very comfortable. Office staff is incredibly nice as well. read more

Because of our move to South Florida I needed to find a new OB for this pregnancy. I received a referral to see Karsenti. I was unable to schedule my first appointment with her. The only doctor with availability was Pelaez. I do not recommend this doctor. Pelaez needs to remember her role as a physician is to advise, not belittle, mock or make fun of. She needs to remember that the patient has a RIGHT to CHOOSE their plan of care, and as a physician she needs to respect that CHOICE. Pelaez lacked professionalism, after I told her that I was expecting my fourth child and commented "so you gonna tie your tubes??" And then again embarrassed and belittled me outside in the hall, breaking HIPAA confidentiality, when I respectfully declined to get a flu shot while pregnant. I am uncertain if I will remain with this practice as I have not met the other two doctors, however I am certain that I do not want Pelaez overseeing my care. We are a conservative, religious family and I do not feel Pelaez has the proper bedside manners to interact with patients to who are not originally from Miami. read more

It was my first time ever visiting a gyno so I was very nervous. However, the staff here is incredibly friendly and welcoming which made me very comfortable. The wait time is very minimal, I was called in within 5 minutes of getting there. Sarah, the NP, is the woman who did my routine check up and she was phenomenal! Talking to her about my health made me feel very at ease and less nervous. Dr. Karsenti is awesome as well! She was very informative, just like Sarah. I'm happy to be a patient of such an outstanding group of women. read more

Well lets start with how they are not reliable. My sister was admitted for low amniotic fluid. The nurses were given instruction to just turn my sister and wait for when the baby was ready. Dr. Karsenti never showed up to see my sister or anything. Then the on call doctor. Dr. Apollon nor Dr. Karsenti informed my sister that she had preeclampsia but just high blood pressure. She was informed after she had given birth. When my sister wanted to see Dr. Karsenti, she never showed up and went on her Thanksgiving vacation. (Of course, she has a life of her own but when she was at the hospital, she never once popped in to check up on her). Also, there was a complication that the baby's heart rate started to lower, she just advised via phone call to put a liquid inside of her instead of reacting and doing a c-section. This process didnt work and then it happened again and she advised to turn her to her side. Then the on call doctor immediately asked for an emergency c-section. read more

Dr. Apollon is amazing - both as ob and gyn!! She delivered my baby and made it an awesome experience and she is also always open and willing to listen to any concern I may have during my office visits. Finally, a great female OB/GYN team in Miami with heart, knowledge AND skills. read more

Please do not go to see these ppl. Not only will they lie make you over pay. Tell you that you need to pay for the deductible which is not true what so ever, but to take advantage of hard working families. Even to go as far to over charge over not showing up because they lost my wife's blood. This is not kind above all imagine families that cant afford this. Thank God we found a doctor that actually care. I will pray hard this place closes down. All of them need to loose there license. read more

They are horrible! At 5 months pregnant they had received my lab work with a low platelet count and called me in frantically to withdraw more blood and warned me (without even making sure a second time around) that I could have suffered from numerous things and so could the baby inside of me including 2 forms of Cancer. This was told not from a nurse yet from one of the doctors in the office which I find even more unprofessional. That day I cried non stop all day....... The next day they called and said all was fine that it was just a mistake from the lab. At 27 weeks of my pregnancy the office manager right before my visit pulls me into her office to inform me my insurance hasn't covered anything and that I need to pay the amounts of 600$ of my deductible within that same day because I missed the last payments. (my insurance was paid for) So I offered to pay 400$ and my next visit I will pay the rest. She insisted I needed to pay the 600$ within that day. I told her I couldn't make a payment of 600$ yet I could have made a payment of 400$..... I was on vacation and hadn't seen a doctor for almost 2 months and this was my greeting back to their office. After she aggravated me and I told her I no longer wanted to continue my pregnancy at their establishment she told me the doctor was willing to see me without additional charges to make sure the baby was ok. All this after handing over the release forms and obviously me being very emotional and upset about the whole situation. I absolutely dislike this place. I don't recommend any pregnant mother to come here. And not to mention the horrible parking! Horrible horrible horrible. read more

I never even got to make an appointment. I have out of state insurance and was up front that I might or might not deliver in Miami. But for now, I live here. Called on two separate occasions. The first time, they needed to see whether my out of state insurance would work (I know it does - I regularly use my insurance here - if they take that insurance, then my policy works). Still, I know they needed to double check and that was fine. Never got a call back. Called again, and this time was told that yes my insurance is fine but they needed to check with the docs since they don't know whether they want to take me as a patient if I might not deliver. I haven't gotten a call back yet. Dr. Apollon came highly recommended but clearly, the office is not well run. It's crappy not to take a patient because they might not deliver there, but I understand the concept... it's unprofessional to NOT CALL BACK. Disappointed. read more