Thank you WL Forestry for not charging me for working on my Kohler engine. You must have spent at…read moreleast 2 or 3 hours trying to fix it. Sadly, it might not be repairable but at least I didn't get stuck with a repair bill.

POOR CUSTOMER SERVICE. WL Forestry, you lost a $600+ sale today and a future customer. I was in…read moreyour store 2 days in a row, for over 15 minutes each time, and not one of your staff asked if I needed help. Yesterday I was in pricing gas weed trimmers; 20 minutes of me browsing and I was ignored. Today I did some comparison shopping at a competitor (WL Honda); they were helpful and answered all my questions but the size I was looking for was not in stock, and was about $50 more than WLF. I went back to WLF to do a final comparison and quite honestly to buy a "Stihl" trimmer as the size I wanted was in stock...after 15 minutes of waiting for help I walked out of the store right past a sales clerk leaning on the counter and another staff who was just BS'ing with the owner, THE OWNER, who did not acknowledge me at all...I guess they don't need my money. This is a small town and word gets around...WLF you have many competitors with better service whether you realize it or not. WL businesses often whine that people don't shop local...WLF's lack of customer service is an example of why people do go out of town!!! Example: for my Husquavarna snowblower and chainsaw I have had much better luck and service with the dealer in 100 Mile. If there was a way to give ZERO stars to Williams Lake Forestry I would!!