Normally I have an awful lot of trouble with estate agents, having searched in the area for 8…read moremonths and dealt with about 40 agents in Cheshire, these were one of the few that didn't make a huge mess of such a simple task. I didn't have to pay their fees as I was buying but I will certainly use them when I move next time.

Having recently moved out of the 1-bedroom flat on Manchester Road, currently advertised on Zoopla,…read moreI feel it is important to share my experience for the benefit of prospective tenants. The main issue throughout my tenancy was persistent damp, mould and excessive humidity. These problems were reported repeatedly over more than 2.5 years. Whilst remedial works were eventually carried out, including replacing a bathroom extractor fan that had been venting moisture into the property rather than outside, and adding ventilation vents to the living room and bedroom, the underlying issue was never fully resolved. Both the landlord and letting agency were aware that these measures would improve the situation but not eliminate it. The extent of the problem was demonstrated by the original blinds in both the living room and bedroom becoming covered in black mould spots. After several months, they were replaced with plastic blinds to prevent the humidity damaging them again. Even after the works, I still had to keep windows open regularly and run a dehumidifier almost constantly, often removing around 2 litres of water from the air every day. The flat, located within an old Victorian building with very high ceilings, was also difficult and expensive to heat, often feeling cold and damp even during milder weather. Despite being a low-maintenance tenant who paid rent on time and looked after the property, I was extremely disappointed by the end-of-tenancy process. Before check-out, I thoroughly cleaned the flat, including hiring a Rug Doctor to clean the carpets. Nevertheless, £92 was deducted from my deposit for "light cleaning and mould removal". The photographs provided by the agency showed only minor traces of dirt that could easily have been wiped away and did not, in my view, justify a professional cleaning charge. Given the long-standing and documented mould issues, I found the mould removal charge particularly unreasonable. Communication was also poor, especially from Jodie, property manager. I had to chase multiple times for the check-out report, which was only provided 12 days after I returned the keys, delaying the return of my deposit. My concerns were only addressed after escalating the matter to senior management. Overall, after years of dealing with damp, mould, humidity and a cold property, I feel very let down by the way the tenancy was concluded. Based on my experience, I would not recommend this property or the agency managing it.

What a great company, it is such a refreshing change to find an efficient, friendly company,…read moreespecially when it comes to dealing with property. I was looking to rent my property and contacted the We Let team via Facebook. Wayne who I dealt with was both efficient, professional and not at all pushy. When he visited me, he arrived on time, was smart and very presentable, spent time discussing the options, took a genuine interest in the property and left me all the details I required. I would recommend this company if you are looking to rent out your property or rent a new pad in the city centre.

I have been in the property business for many years so I know estate agents are not always the most…read moreattentive of service providers, however I am frankly appalled by the telephone manner this company presents. If the impression they give is any indication of the service they offer they are very much to be avoided. It is never appropriate to be rude to a customer. I had a list of properties to make appointments to view and gave them the incorrect details. I was dismissed with quite shocking rudeness. When I called the London offices to complain the contrast could not have been more stark. They were polite, clear, attentive and very much concerned.

Excellent service from the team in the Chester office. I have been trying to let my property with…read moreanother agent for around 4 Months with no luck. The other agent never kept me up to date on any viewing that had taken place at my property. I then approached Temples in Chester, who are in a different league compared to the national chain i was using. Simon for the Temples Office came to meet me at the property who was very polite and professional. Temples than had my property up on line with a lot better photos and much better description, my property was then let out with in two weeks and had £25.00 extra pcm the other agent was marketing it for for the last 4 month.

As with all Karl Tatler offices I have been to, the staff are really friendly, can't do enough to…read morehelp you. They go out of their way to make life easy for you when buying a property. There is no pressure if you don't want to see their financial person unlike many other estate agents. The staff showed us around several properties very efficiently and answered all of our questions really well. They always courtesy call afterwards to see how we found the property and booking more viewings was never a problem. They always met us on time. We would definitely sell our home with KT after receiving such good service when buying.

Terribly highly priced properties. I think KT thinks we're living in London and the South East. I…read morehave been viewing houses for a few months now and can't believe how much its prices are elevated in comparison to other estate agents in Wirral. I wonder if other people are of the same opinion?