Mike is excellent efficient and always gets everything done in a timely manner for me. He's the…read morebest. Highly recommend them

TL;DR: Completely unprofessional, cancelled my appointment once and didn't bother to tell me, then…read moreI showed up for the reschedule after driving 1.5 hours and they had cancelled it again without telling me. When I went to reschedule a third time, they booked it for the wrong month - if I hadn't caught it, I would have been cancelled on again. Secretary was rude about it and Michael Loffredo, one of the accountants, was even ruder - I tried to talk to him and he spoke over me, and when I said I wouldn't be back he said that me not coming back would be doing them a favor. I almost cried it was so rude. Complete waste of time, if you get Gail on the phone don't even bother scheduling because you'll show up and they won't see you. -- Having worked in customer service before, I never leave bad reviews because I know everyone has a bad day. I always try to talk to the business to resolve it first. In this case however they were incredibly rude and didn't want to hear what I had to say, so this is the only way to have my voice heard. I scheduled an appointment for Friday at 11am. The day before, I proactively called to confirm my appointment - only to find they had cancelled it. Glad I called, or I would have shown up! So we rescheduled it for the following Wednesday at 2PM. I show up at the office, having driven through really bad weather and flash flooding, and showed up at 1:45 for my 2pm appointment. As soon as I walk in and said I was there to see Mike, Gail the secretary says that appointment was for last week. I said no... the original appointment was for last week and we rescheduled. She said no, that they decided to keep the original time and emailed me about it. She was quite nasty about it. I'm an accommodating person and prefer to avoid conflict, so even though I was a little upset after driving an hour and a half to make it to the appointment, I figured mistakes happen and I went to reschedule for the following Thursday, August 10th. As she's booking the appointment, I hear her say Thursday the 6th - I politely mentioned that on my calendar, the Thursday was the 10th not the 6th. She'd booked me for the wrong month. Getting increasingly frustrated, I excuse myself and see that she did send me an email to reschedule the appointment, but never confirmed with me - I never wrote back confirming, and they never called me to tell me I missed an appointment. There had been multiple emails and phone calls back and forth about this appointment - with proper scheduling, this would never have happened. All it would have taken was a phone call to confirm my appointment, like every business under the sun does. But here's why I'm writing this review. I went back into the office and decided to cancel my rescheduling - fool me once shame on you, fool me twice I'm tired of getting jerked around. This time Mike was there and confronts me in an aggressive manner, saying he was there when Gail scheduled the appointment and I was wrong, even though this obviously wasn't the case or he would have known how much back and forth went on scheduling this appointment. I calmly explain that I drove an hour and a half to get there, and he cuts me off - and then I started to walk away (because I was literally about to cry from the shock of how rude this was) and said there's no need for this, I won't be coming back, and he yelled out as I was walking out the door that I was probably doing them a favor anyway. Mike, check your secretary - she's slipping up on scheduling. 3 mistakes in a row with one person, and then handling it this way, is completely outrageous. If you'd taken the 5 minutes he spent arguing with me to actually listen to what I had to say about the scheduling mishap, this review wouldn't be here. This was handled completely unprofessionally. Long story short, make an appointment at your own risk... I'll be taking my business elsewhere.

The service in this place is horrible. Its so horrible I decided to do my own taxes. I dropped all…read moremy i documents off ,at 2:00 o'clock . These tax documents where self explanatory not sure why Miss camila decides to call me at 8:00 pm to tell me she needs last years taxes . Ummm last years tax return was totally different. She was expecting to copy off last years taxes . Which made no sense to me . At the end I filed my own taxes and kept the few hundred that I would have paid for her unprofessional services. Let's respect each other time. And get the job done next time. What a waste of time and gas. Do not go to this place if u do not have a very simple return that highschooLer can process . Other wise you are wasting your time. I wish I could give zero stars.

First time customer and experience was terrible. I never return to H&R Block. During processing my…read moretaxes I was asked if I had a form. The entire time I was there it was like a yes or no answer scenario. So I didn't have the form, so I answered "no". Well the gentleman helping me continued to the following questions. I am not being questioned by the irs. I went there to get professional expertise instead of doing my taxes like I usually do. He should have elaborated that the form was necessary to complete my taxes instead of stealing my money and no I'm stuck dealing with the irs. Better off going somewhere else or doing taxes yourself.

I'm so very glad we switched to Kostka Taylor years ago. It is the BEST financial move my husband…read moreand I could have made. They are most knowledgeable and always eager to answer all my questions with such expertise. Now that my husband has recently passed on I have more questions than ever and I am always treated with such warmth and respect. I have total confidence In Kostka Taylor and am so happy they are working for me.

I feel these are some of the nicest people you will come across in the profession - very easy to…read morework with, and they are genuinely concerned for their clients' financial well-being. I honestly do not know what Dmitry P. did - but I'm sure no accountant can get someone put in jail for something they did not do. Kostka Taylor accountants are compilers - they do not review, nor do they audit. So they simply put in financial statement format, what their clients tell to them. For the tax returns, I feel they go above and beyond to ensure that their clients understand the tax process and not just merely drop off a return and pick up a completed with form with no idea how the numbers came together. Please revisit your review Dmitry. I doubt it is well-informed.

Called to make an appointment on March 12th at 2:10, I was informed by the lady who answered the…read morephone that Mr. Snyder would call me back. I waited 8 days and did not hear from the office so I called again and spoke to the same lady. Explained that I did not hear back from anyone, she sound kind of annoyed by the tone in her voice that I even called back. Left the same info for a return call and nothing yet once again. Would not recommend this office to anyone, very unprofessional.

From the owner: Our team of professionals which include professionals who have been providing services for many…read moreyears is always available for its clients' tax, accounting and consulting needs. We focus on individuals, families, small business and growing companies.

Great as long as you don't file a claim. Nasty if you do!…read more More concerned about their bonuses than seeing that your claim is processed fairly.

They do not help with any claim issues AT ALL! Awful service. Avoid this company if you can.read more