The office staff is nice here. Most of the other locations have decent employees. The problem…read morecomes from cooperate, billing and repairs. They made big mistakes with my insurance, overcharging me $2500 and taking 6 months to get my money back. They fought with me. Thieves. They said they would send batteries but they need that program and never sent me any. Even during Covid, when everyone needed it the most. Bought the top line, best ones. They are horrible. Powers off for no reason. Many issues. Had to send them back for warranty exchange in the first 2 years. I stopped in for batteries and some unknown worker took my hearing aids. He brought them back and they weren't right. He told me he did nothing. I noticed he changed the ear locks and tips. I didn't want this done. He didn't ask. The hearing aids haven't worked the same since. Went back a week later and everyone keeps saying he didn't change anything. BS ! I have to turn the volume to max to hear anything. Wasn't like this before. They totally screw up your hearing aids and never take blame. No fix. No results. You will get a lot of calls harassing you. I posted a review on Google and they won't stop calling. I blocked them. Read the other review. That Dr isn't here. They have standard testing equipment, nothing state of the art. The doctor doesn't update computers, this is a hearing testing and hearing aid place. Not a computer repair center.

For hearing loss evaluations this place is the best of the best. Dr.Rendlman uses state of art…read moreequipment for all and any testing anyone , adults and children alike. Takes care of any repairs or computer updates you need with loaner aids while yours are out to the company. Appointments are easy to get and be assured Dr will not be rushed with your exam. Give them a call and you will Happy.

Refrain from visiting this establishment for hearing aid consultations. They charge exorbitant fees…read moreranging from $45 to $65 for mere discussions about hearing aids, and subsequently, they fail to provide any further assistance.

Dr May is an wonderful and caring doctor and really understands how to help her patients. I went…read morethere with my mother-in-law who really didn't want a hearing aid. After a very thorough exam and hearing test she was fitted for a new aid. It took a few weeks for the custom built aid and it was hard to wait. After the second appointment with the hearing aid now in, she is feeling great about herself and hearing better than she has in years. I would highly recommend May Audiology.

The person that answered the phone at this company was very rude. she asked me my date of birth at…read morethe beginning of the call and when she could not find my name she had an attitude. She did not ask if I was a new patient at beginning of the call so she approached me as if I was supposed to say I am a new patient. The time of her voice was very sharp and put off. Terrible feeling on my end if this call.

I've been taking my mom to this location for a couple of years. She's been very happy with her…read morehearing aids, the doctors and the reception staff. They're always very friendly and make her feel comfortable and welcome whether it's a visit for a checkup, adjustment or a simple phone call to make an appointment or to ask a question. Located in the Ascension St. John Health Center, it's a convenient location if you're searching for a hearing aid center to assist you with your needs.

I recently experienced damage to one of my hearing aids. After researching online, I found that the…read morenecessary replacement part costs only $35 brand new. My wife suggested I check whether the repair would be covered under warranty. When I called, I was told it was--but that I'd have to pay a $344 deductible, and they would send the device out for repair. This is a clear example of a company prioritizing profit over the customer. Unfortunately, many people would never think to research whether such a repair could be done themselves. From the very beginning of my experience with this location, I've never felt valued as a customer. I obtained my hearing aids through a program for the underprivileged in Michigan, yet I was consistently treated as though I should be "grateful" for their help. At one point, a doctor even accused me of lying when I described the poor treatment I received. My hearing aids cost over $3,500, and regardless of who pays the bill, every patient deserves to be treated with respect. Do your research--there are better providers out there than this one.

They were so patient with my mom. Went over the test results in detail to ensure she understoodread more

Pathetic.... The…read morestaff at the counter are highly un professional... Went there as i was having a dis comfort in my ear, doctor named sue li checked my ear and asked me the symptoms and asked me to undergo earing test, god knows why.. After earing test, he says heading is fine and thd condition am having has no cure and asked me to undergo mri, god knows why... Went to physician and he said that my condition is caused due to cold and gave an injection and some tablets and am getting better...

I read the reviews and still didn't let it get to me then I called to make an appointment and after…read moretalking to two girls about to make my appointment giving them all my info they tell me I need a doctors referral. HOW AM I supposed to know that's how HMOs work? The lady was soooooo rude. I let her know this is why I won't be coming to them, bc of her attitude. i also told the first girl I had an HMO and she didn't say anything about needing a referral. Get nicer staff

With no walk-ins allowed during the current pandemic, I called ahead to make an appointment…read more The recorded message said to visit their website to schedule an appointment. At the website, I did as directed and received an online message telling me to call the store for an appointment. Somehow, I felt like a dog chasing its tail. Second phone call, end result - no appointments available today at this location. However, they transferred my call to another one of their stores and I made a same-day appointment with them. For the most part, the employees here are courteous, very knowledgeable in matters of insurance assistance, and have a decent selection of frames when I need to order glasses. Regular-run-of-the-mill glasses to mid priced to higher priced designer frames, they have them all here. Disclaimer: I'm just a blue-collar kind of guy. I don't need any diamond-encrusted frames. No high-end designer frames are required for me. I just need a decent pair of glasses to keep me from walking into walls.

Horrible staff, will NEVER set foot in this or any other SVS again. I don't know what happened to…read morethese employees over the last few years but each time I visit the attitude and service is even worse. Don't waste your time or money here. They moved from Cass Ave to new location on Groesbeck and left whatever little customer service they had at the time of the move behind.

expecting professional and respectful communication, but my experience was disappointing. When I…read morereached out with questions, the response I received was defensive, dismissive, and even personal. Instead of addressing my concerns, I was told to "go somewhere else," which felt disrespectful and unprofessional. While I understand that misunderstandings happen, patient communication should always be courteous and helpful. I hope the office takes this feedback seriously and works on treating patients with respect.

This whole place is horrible! The staff is rude and does not listen to a word you say. Every time I…read morehave to talk to them, I have to start all over with why I am there. The conditions of the office are horrendous and disgusting! The wait time is horrible! I am not sure why they make appointments at this point. I only came here because my family Dr referred me. I am now changing the family Dr as well. Would not recommend if this was the only place around!!!

Doctors are great but the snotty put-out front office "ladies" make the experience bad. They…read moreclearly skipped the customer service classes at the local community college. 9am appointment so you would think they would be on time. Sat for an hour before even being called in.