Company distributes from overseas manufacturers, pet cages, kennels and such. Kennels come pre-boxed, assembly required for the DI-Yer. When asked for a possible replacement part Angie Johnson in customer service replied: "Thank you for contacting MIDWEST regarding a replacement part for the K-9 Kennel. This is not an item that we have as a replacement part. These are manufactured overseas and shipped as a complete unit. We do not inventory individual parts for the kennel. We are sorry we are unable to assist with your request. You might check with a local hardware store to see if they have a part that would work for the unit." Kind regards, ******************************************************************************* After receiving this disappointing email, I suggested that they might want to in the future, pull damaged goods found in their incoming shipments, cannibalize the undamaged parts from the unsellable units, catalog them and sell them to the public as replacement parts for their products and recover some of the loss and also provide a parts stream for product owners. To which Ms. Johnson replied: "Thank you for the suggestion, as that is what we do. However, we do not currently have the part that you are requesting. Again, we apologize that we are unable to assist with your request." Kind regards, **************************************************************************** Wait?? What?? As a consumer, you've got to be asking yourself ; "Do they carry parts or don't they ?" They didn't carry parts for pre-boxed, made overseas products they sell as stated by Ms. Johnson in the first reply, but after I suggested a future solution and possible revenue stream for their company...Mid-West Products all of a sudden does have a salvaged parts inventory, they just don't have the part I'm looking for. It's typical customer service by convenience. Next thing Mid-West Products will say is it's not their product, but they can sell me one of their kennels. Oh by they way, they may or may not have replacement parts available! Bob read more

I would give this business no stars if allowed. I purchased their CoCo Chic machine washable dog bed and washed it as directed. It came out looking like a Picasso sculpture, a mess that in no way could I get it back into shape. I contacted customer service which, was useless. I didn't keep the receipt, I have never returned a dog bed as a dog tearing up a bed or soiling it is not their problem and, I was a radical using cash so I had no credit card statement to prove I purchased it. I also am behind in technology not owning a smartphone or camera to send pictures and, I have no intention of attempting to package this mess and pay to ship it back. I suspect even if, I jumped through all their hoops they would still find a way to wiggle out of assisting me. They said they had no complaints about the bed. I posted on social media about this and, although no one was familiar with this bed others in my dog groups had complaints about their beds and crates. I do not do business with companies who care less about their customers and I urge people to think twice before purchasing this company's products. read more

The wheels on the ferret nation cage are cheap plastic. One busted off while moving. I ordered a new one(13.00) and was told it was shipped the same day or the next day and it didn't. It is now a week later and I'm being given excuses and the runaround. They tell me the person that ship them out wasn't there last week. They also blamed it on the holiday. Why was I told it would ship last week if it wasn't going to. I was obviously lied to. This is poor customer service. I will never buy another piece of midwest products. I asked if I would receive an email and she acted dumb about it. Maybe I should get a refund and put good wheels on the cage that I paid $200 for. read more