The biggest obstacle I have when looking for a new vape store is finding a place that's open late…read moreand sells zero-nicotine disposables. Thankfully I found this place because they've got it all. AND THEY ACTUALLY ANSWER THEIR PHONE unlike some stores!! Excellent customer service, selection, and prices for all your vaping & smoking needs. They also offer $1 off per empty disposable you bring in to recycle, and another $1 off upon your first purchase when you sign up for their rewards program. My friend and I also really enjoyed the atmosphere, it was super clean and well decorated which just made the experience more enjoyable. Can't recommend enough & I would absolutely go out of my way to buy from here again.

The staff is all absolutely amazing. Medina and Mitch are always a great help and have the best…read morecustomer service.

This Store is the Absolute Best, the coolest folk reside HUR!, hey remember that time my new…read moreceramic wax herb atomizer broke the same day i bought it, because the body cracked when i dropped it? They took care of it. (with a receipt) Remember that time I could not separate my mod from my atomizer? These Gurus fixed that! (a 4 week problem, fixed in 1 visit) This company really understands customer relationship management. I think of going to other vape stores sometime out of convenience but i feel bad, they treat me better than most other stores! They carry the best products, and have such a wide variety it can make you dizzy, and i have never had an issue with 1 of them and i have been going there for a years, hopping on my electric skateboard and heading there with welcoming arms, on a bright summer day is a great way to start your morning, you feel like you are part of the community and are in tune with updates, another pro is they carry local brands too, and if you know as much as i do on how regulation have tightened up with ingredients used and labeling these guys are on the ball, they are tuned in to what is going on and follow regulations and you can trust the products that they offer the only complaint i may have with the store is that honestly is knit picky is that, mang!! i darn wish they carried some of the old brands that may not be in stock, i miss the premium labs yogenfog/mrfog, coca cola flavors from back in the day, but there are so many new things released is hard to keep up, Like what! now there is a sour apple berry combo that i have never heard of that inst even released, it shows that peoples flavor ideas can really come into fruition. Makes me wonder if pickle flavors or certain herb flavors may become a thing. the possibilities are limitless. Remember Vaping Saves more lives than Condoms! Future on to Futuron!

This location, along with the one on Barton St. have great staff. The other location I haven't been…read moreto yet, but the person who runs it, is really great. I usually go to the location on Upper James & the Manager (when he's working) always has what I like ready for me at the till by the time I walk into the store. GREAT customer service!! The owner is super nice & willing to listen to any concerns or questions from the staff & customers. Thank you for being so great & you deserve to be on the top 10!!

Great shop. Very friendly and the customer service is outstanding. Great selection of hardware and…read morejuices. Definitely a must go to shop.

Best shop in brantford they helped me out all the time and if they don't have what you are looking…read morefor they well help you get what you need

amazing customer service. I had an issue with my vape I bought from them and they took care of…read moreeverything and more! We need to appreciate businesses with good service like this. I rarely am as impressed with businesses as I was with them. If you're looking to vape, buy vape items, support them as they will surely satisfy any questions or issues you might have. Thanks guys! Super impressed !!!

Great store , great prices, and variety of different vapes . Definitely recommend. 5 starread more

this review is for my experiences with ordering online for local delivery - they're always prompt,…read morehave what i need, and the delivery driver i have had the last few times is incredibly kind and always does a safe drop off for me!

great servic, staff is super friendly and chill, large variety for everyones budget, great value…read moreand selection. Been back multiple times definitely a go to spot. Never been recommended something I didn't want

The Lucky Gem caters to all budgets and is well laid out. The staff is polite, knowledgeable and…read morevery helpful. If they don't have what you're looking for they'll try to locate some for you. I was very impressed!