The physicians and ICU staff were amazing. However, the moment a patient is moved to progressive care or a "regular" room; the attitude toward patient and their care seriously diminishes!
In our case, patient was criticized for requesting pain relief that had been ordered by the physician at the time he was supposed to receive the medication. Nurses told him the medication ordered was "too strong and shouldn't have been ordered." Then, nurses delayed providing the medication as long as possible.
Once physicians were made aware of the situation, medication was given "grudgingly" by some of those nurses, but patient care was delayed when he requested other assistance,(such as a bedpan.) This was mainly on the Progressive Care Unit on the 5th floor.)
At discharge, instructions from the charge nurse and the nurse on duty were different from what we'd been told by doctor and very different from what pharmacy instructions on medication were when we picked it up.. These nurses were also quite happy to send him home in pouring rain with flooded streets,(including those around the hospital.)
After discharge, One of the medications had not been sent to the pharmacy. The hospital pharmacy staff were wonderful and immediately helpful about correcting this.
This morning , the pain medication ran out.
(Note, the doctor had told us he would authorize one refill because pain med might run out before PCP appointment, which it did.)
We called this morning for that refill. (This was when Scott, the operator was so helpful and caring!) The doctor did send the refill. However, there is a problem at the pharmacy with the refill and the pharmacy can't refill it until tomorrow because of the way it was written.
I called to try and get this corrected and another operator,(Maria), refused to assist; informing us that drs won't do refill after discharge, (which Dr had already done. We simply needed the pharmacy issue resolved by the doctor). Maria refused any assistance in solving the problem and was brusque to the point of rudeness. I requested to be connected with Deborah Gomez again, (who Scott earlier had been told might be able to help fix the problem), and was connected to her voicemail for the 2nd time. I've been waiting for a call from her since early this morning.
Right now my husband is in terrible pain with no relief after major surgery! These Staff at MMH are completely indifferent.
During our stay, some staff were amazing and helpful,(like Jesus on 5th floor and Leticia on 7th.) most ICU were also wonderful, (Jacob and I think her name was Lauren were especially attentive and helpful), The doctors and residents were all caring and supportive. But it requires many others to provide patients with necessary care. The other care was so indifferent and delayed that I felt a lot of anxiety every time I had to leave my husband there because of work.
I wish we had another option for hospital care in Midland. Unfortunately, this community has no better resource for the most seriously ill and injured. read more