Terrible banking authority! We are on a receiving end of a payment. We have been denied with many excuses, one including, "we are a possible fraudulent company receiving money." Our company has been in business over ten years with above 4.9 rating. Very disheartening. Second, individuals over seeing the process stating our information was more than a year old (our wiring/ACH instructions including our banks Vice President's signature). However, it clearly states in the heading OCT 7 2025, which is far from a year old, much less wiring instructions do not go out of date. Who trained this individual. Not the consummate professional, at all! The banking authority is far from professional as well. These employees have refused phone calls including both parties for verification purposes, and much more. We changed the date to reflect current. I hope that the other party on the other end, after 6 days of tiresome energy, closes his accounts here and moves to someone who caters to their clients better. Yes caters. We have had 30 plus phones calls just on my end, 6 days of headaches, with all excuses from this banking authority. I am writing this review in the middle of a trip on the side of the road. This is how aggravated I am over 1 bank wire. Never in my life!!! I hope the individual responsible for this headache in the bank, drops their phone in the toilet while reading this review about them. Then I hope they get fired. Lack of attention to detail. Lack of proper communication. EDIT: They claim they had several options after reading my review. How do you have these options when you were supposed to reach out yesterday, but never did??? Day number 9 and guess what they requested now!? For our actual bank to email them wiring instructions. Yes! We have wires go into this account weekly. Never an issue. This is even after a letter head with banking authority posted, etc. I am truly appalled at this situation. Learn to take care of client services better!!! I have 3 companies. If you did this within one if those 3 companies, youd be terminated. Terminated for wasting our client valuable time and most definitely, their money. Your CEO has also been notified of this issue. Jeffrey G. Ludwig. I hope he personally fires you, and not in person. Maybe he'll do it with a fraudulent letter head from the bank you are employed by. Absolutely ridiculous. Edit 10:26 Am March 19 Money was sent and retracted by your bank. We found out a bank has been emailing your institution about 10 times and now you still refuse to conduct a wire. We will make sure you come to a 1 star rating for wasting our time and money. Last EDIT: Fri March 20th. 5pm. Account holder drove from out of state, to the banking authority. Ready to call the police because of denied services while withholding funds. Bank said they were uncomfortable and will issue a check on Monday- with a closed account. The uncomfortable entities are all businesses here, who gave you our money to hold. How in the world is a bank uncomfortable? Glad to be ridden of this terrible banking authority. Mind you not one person within has done anything they committed to. LACK OF LEADERSHIP WITHIN A CEO LACK OF ATTENTION TO DETAIL (INCLUDING VERIFICATION OF OUR OTHER BANKS) LACK OF COMMUNICATION LACK OF GENERAL SKILLS AND INTRAPERSONAL SKILLS LACK OF ATTENTION TO BANKING ETIQUETTE LACK OF COMMON SENSE & COURTESY Who is in charge here!? Wow You also sent me a customer care number in your response. A 1800 number and recordings. read more