We recently had two service visits at Midway Nissan for our 2017 Nissan Rogue, and unfortunately, we left feeling disappointed and unsure whether we can continue trusting this dealership for service.
We have been bringing our vehicle to Midway Nissan since we bought it, so this is especially disappointing. Over time, it has started to feel like every visit leads to more recommended work and a much larger bill than expected. Because of that, we now feel uncomfortable and unsure whether we are receiving fair value and clear guidance each time we come in.
On May 22, 2026, we brought the vehicle in for a tire swap, but the final bill ended up being $1,705.98 after several additional services were added, including brake service, brake fluid flush, fuel induction/throttle service, alignment, rear wiper blade, and right outer tie rod end replacement.
Less than three weeks later, on June 10, 2026, we brought the vehicle back because we noticed a scraping sound near the rear wheel and had concerns about acceleration. We understand that new issues can happen with any vehicle, especially an older one. However, what bothered us was the timing. After paying for a major service visit on May 22, it was frustrating to return so soon and be presented with more costs and recommended work. For the most recent visit, we paid $532.99, and we were told there is still a pre-ordered part that needs to be installed, which means we will have to return and may have to pay another fee. We were also given additional recommendations, including spark plug service and valve cover gasket-related work.
What concerns us most is that on the May 22 inspection, the brakes were checked and recorded, but on the June 10 inspection, the brake section says "Not Checked This Visit," even though our complaint involved a scraping sound near the rear wheel. That does not give us confidence that the vehicle was inspected as thoroughly as it should have been.
We are not mechanics, and we do not have professional experience with car repairs. Although we own a vehicle, that does not mean we know every detail about what is happening under the car or what repairs are truly necessary when a problem comes up.
As customers, we need to be told what is urgent, what can wait, and why certain problems were not noticed during a recent service. Without that clear explanation, it becomes difficult to feel confident or trust the recommendations, especially when each visit seems to result in more work and a bigger bill.
We understand that vehicles need repairs and maintenance, especially as they get older. However, based on these experiences, we were left feeling uncomfortable, unsure, and not fully confident in the service recommendations. Because of this, we are seriously considering taking our vehicle to an independent mechanic for second opinions going forward. read more