Absolutely horrible customer service. Didn't get a title sent to us for the boat for 3 months and…read moreit wasn't until I made multiple calls (which many weren't answered) and many texts had to be sent (many also weren't answered). They didn't get back to me until getting a lawyer involved got mentioned. Would rather pay full price for a boat that is quality rather then running around and getting stuff to fix it and work on it. I would like to spend time out on the water, not making calls and fixing the boat and going to shops. When I had called and asked for a solution for the repairs we had payed for ($800) since we couldn't haul the boat up there because it is a 7 hour drive, they just told us to bring it up to them. Me and my father don't have the time to drive 7 hours there and back. Horrible customer service, unprofessional, and don't respect their customers at all. Would never buy a boat from them, and if you're looking for a boat. GO SOMEWHERE ELSE!

When I purchased my 2022 Tracker Targa 18WT in July of 2023, I noticed rust on the circuit breaker…read more I requested to salesperson Dylan that everything is to working order and rusted cables be replaced. Upon pickup, the circuit breaker and rusted cable were not replaced or even cleaned. I let that go. Brought the boat home cleaned it myself and installed my own batteries. I attempted to charge them up using the factory installed onboard charger and of course it doesn't work. While troubleshooting, I determine that the fuses for the inline fuse holder went bad due to corrosion and pull the ignition cable that prevent me from starting the boat. Dealer figured out the ignition issue for me. The Bimini top and hardware kit ordered from the dealership and Dylan mentioned that it should arrive when i picked up the boat. It did not and made no mention of it. Took about 2 weeks before it finally arrived and based on the invoice, it was ordered a week after he indicated. While installing the gunnel hardware, I noticed that it did not fit properly and notify Dylan. Provided pictures and I had suggested bringing the hardware in but he was insistent that I bring the boat in with all the hardware/accessory as apparently it was too complicated to deal with this over email. It didn't make sense as to do this as it's a 3 hours round trip when the dealer had same models on the floor that it can be verified with. After not agreeing on a solution, I reached out to Dowco customer service. Just based on pictures and parts number alone, they determine it was incorrect parts were sent to the dealership so they replaced it. My advice if you need accessories, purchase it from Dowco directly as their support is much more reliable and responsive. The last one the warranty on my motor. When I purchased my boat/motor, motor qualified for the 5 year warranty and asked Dylan if it can be registered. Almost a year later, I get notices from Mercury marine that it only has a 3 year warranty. Sent Dylan an email and sent 5 request in their contact form/2 phone calls asking for details within a 1 month period before the responsible person could be gotten a hold of. No responses from Dylan or their team. I reached out to Mercury support regarding this and they mentioned that it was suppose to have been done during the time of purchase and the dealership was suppose to provide me paperwork regarding this MPP. With this information and no response to another email request, I finally called. The individual I spoke to indicated that it was a problem getting Ryan to do his job but it was sent over to Ryan so I appreciate his honesty. After 8+ calls all initiate by me within 3 weeks, Ryan finally provided me proof that the 2 warranty extension was submitted which was the certificate number. I called and talk to Mercury customer support and mentioned the dealership provided me this. Mercury told me that the dealership failed to finalize the submission so they applied the certificate number themselves. The warranty reflected immediately. The whole time Ryan was not being consistent as to when it was submitted and insisting it was Mercury. When I asked for proof, he said Mercury will send it to me. When he says he'll call you or email you, he doesn't so you have to make that effort. In total, it took about 2 months after I notified the dealership for this to be resolved. It's disappointing that there wasn't a willingness on Ryan to get this issue resolve with Mercury and I had to do it myself. You should address the issues your customers bring up instead of pushing it off or seeing them as an annoyance. I suppose that's how customers are treated at the dealership. If the salesperson tells you are saving money on taxes as a MN resident, they are lying. Upon registering the boat/trailer in the state of MN, you pay the difference for the whole package including the motor.