When I first came to Buffalo as a business owner I was advised to use a different bank. My first…read moremeeting with them left a terrible taste. I then met with Jackie at Bank West. My business account was opened at Bank West. In the intervening 9 years I have moved my personal accounts, my other business banks, and credit card operations to Bank West. I've been in charge of the day to day banking of my and my families business since the mid 1980's. Many banks have come and gone. One stands out. That is Bank West The service level is un-matched. The staff is strong and has experience in depth. They make a habit of saying 'lets see if we can get that done' instead of quoting from a policy manual of why it can't be done. My wife and I are smart consumers who have spent 25 years studiously saving and spent frugally We understand 'needs' and 'wants'. Three times in this economic downturn we have been able to take further steps to our long term financial dreams. You know, the kind of plans that take decades to build. Each time Bank West has been our partner in our pursuits. Can you say the following? "Our hard work and savings combined with our bank are making our DREAMS come true". I can. And we're doing it with Bank West.

Great bank, great people. I was with another bank for years and couldn't believe the difference!…read more Since moving to FSBOH for my banking, I also refinanced with them. I was not looking forward to the daunting task of this but they made it so easy and friendly.

I'm a small business owner and decided to seek a business relationship with this bank. I completed…read morethe request for contact form on their website over 2 months ago and haven't received a call or any contact back. I realize that not all banks are lending money right now, but the very least that they could do is return a call or email. I can call the big banks and at least have someone pick up the phone.

I was ready to give a one star review because of shitty treatment from one of the bankers......then…read moreI met Emma, a teller. She took the time to figure out an issue with my account, spent quite a bit of time on the phone correcting the issue, and genuinely cared that I walked out satisfied. I will definitely be back....and I hope Emma gets the recognition she deserves for the amazing, above and beyond service!

From the owner: We're all on our own journey and we want to be a part of yours. Let's blaze your trail together…read more NMLS #469510. Federally Insured by NCUA. Equal Housing Opportunity.

I wish I could give this company zero stars right now. Although I appreciate The Bank of Elk…read moreRiver's security when it comes to cards and confirming transactions. It is Sunday, my account is locked and I have absolutely no way to unlock it. I tried logging in online, and it's giving me an error that says "opps something went wrong." I tried to call to get a live person or even a computer to validate my purchases and unlock my account, I am getting a busy signal when i click on the prompt. They say they specialize in customer service, however this is customer service at it's worst. If you mind not getting a hold of a person or a computer that can actually help you on a Sunday, I definitely would not open an account with this bank. WORST CUSTOMER SERVICE ON A WEEKEND. THEY SHOULD BE ASHAMED OF THEMSELVES FOR EVEN PROMOTING THEY HAVE GOOD CUSTOMER SERVICE.

This bank is not for small businesses. They seem to only care about the millionaires they have in…read moretheir bank. They have very poor communication, Michelle Thatcher in particular. Either "working from home" or "Ill" it seems everyone that works there is on vacation mode. Not a good look. They're more worried about some massive remodel than new customers and like i said they only cater to the existing customers that have millions in their bank. Never would I ever recommend this bank or Michelle. I think this bank needs to remodel their staff.

Don't walk in with bills and try to get change for them if you're not a member of the bank they…read morerefused to make change! It's just change.

THIS BANK IS AWESOME!! Has handled our Church Account for over 14 years and have been treated…read morewonderful! Customer service is GREAT!!! Pastor of Love Divine Church

Great service, they know you by name when you walk in, great locally owned business with personal…read moreservice.

I got delayed in traffic and pulled into the drive through at BankWest in Rockford at 6:03, and the…read moreclosed signs were lit up on the canopy, so I just passed through. The wonderful lady inside saw me and motioned me to back up to the window. After I sent my check through the tube, I realized I didn't send my ID. I asked through the speaker if she needed my ID. She said no, I recognize your face. She cashed my check and thanked me for coming. Try getting that kind of service at one of the big banks!