Amazing customer service. Judith personally helped me with my grandfather's timepiece. I was served…read morecoffee and a biscuit while I waited. Everyone is very nice, professional, and helpful. The service is very reasonable. Highly recommend!

Above and beyond!…read more osef and Joseph are true masters of their craft. Their attention to detail and precision in every repair and restoration is genuinely impressive. They took the time to explain the work needed and delivered results that exceeded expectations. My watch now looks and functions like new. Highly recommend them to anyone looking for trustworthy and skilled watchmakers.

Excellent customer service - honest and capable salespeople. Rich Finlinson has an encyclopedic…read moreknowledge of fine watches and I look forward to doing business with him again and again.

No communication. Shipped them a watch early April, using their packaging after being quoted a…read moreminimum of $1300. It's MIL 90th bday so ok! We do it. Radio silence. Send email Radio silence Husband calls. They have no trace of said watch. Pls provide tracking. Dig out receipt for shipping on May 27 It was received April 10! What is the deal? Beware, and prepared to chase them especially if there is no money in it for them! This watch was unfortunately a dupe, but they could have emailed me that info when they first received it and knew that. THANK YOU FOR THE RUN AROUND

Best high end watch maker attention to detail . Ricky has been servicing our watches for yearsread more

I went to see Ricky with my Davosa automatic swiss movement watch. It was not working. No movement…read more Ricky took the watch, having never seen a Davosa before, and went to his work station with the watch and within 10 minutes returned to the window with a working watch. Just an excellent service encounter. Proficient, efficient and knowledgable is Ricky. Highly recommend.

Terrible service! Very unpleasant owner who had my watch for over a month to add a link that he was…read moregoing to get. I went by to get it being that it had been so long and basically he just threw it down on the counter for me to get and not even an intent to see if he could help me!!! Do not go there there are many watch repair companies that have better service!

Great service and quality work. Would highly recommend to anyone looking to repair or polish their…read morewatch.

Very professional and fast service . I highly recommend this…read moreplace. Also, Eduardo is very knowledgeable and friendly.

Excellent customer service and attention to detail. Eduardo was able to replace the crown of a…read morewatch another watch repair shop couldn't do. He also quickly adjusted the metal wristband of another watch. I'll bring all my watch and jewelry repair here. Highly recommend!

Had to get the battery replaced for my Movado while in Miami. Found this place via yelp. They did…read morean excellent job in 10 mins and charged $8 including tax. Highly recommend them.

very good! going tomorrow to sell another piece of gold jewelry I have that's just sitting at home!read more

Jeff and all of Watchrepair.net far exceeded my already high expectations…read more Extremely professional, knowledgeable and courteous. I can't imagine anyone going anywhere else. Thanks

Jeff and his team are outstanding!…read more I just got my fully serviced Rolex gold and stainless submariner back today and was blown away with how awesome the workmanship is. The timepiece literally looks like new! They are extremely cost competitive and the 1 year warranty is outstanding. I have had multiple watches repaired and or serviced by them. Truly a go to place for worry free, professional watch servicing. They will not disappoint! John Raney II

I had a complete overhaul of my GMT Master {purchased in 1982}…read moreThey did a thorough inspection, issued a very detailed report and provided a more than fair price and timeline. The work done was of superb quality. I will ad that the quality of the rebuild and restoration of the bracelet was above and beyond what I was hoping for. Having had this watch for forty years and sending it to several repair shops over the years there is no comparison. I highly recommend Rolliworks. Geoff, Kapaa HI

I sent a 1970 vintage Rolex--my grandfather's watch--to Rolliworks for bracelet repair and crystal…read morereplacement. While the watch was returned well packed and some of the requested work was done, a major visible issue with the bracelet was not corrected. The end‑link connecting the bracelet to the case remained crooked, exactly as it was before the service. When I raised this concern and expressed disappointment, the response from Michael Hui at Rolliworks was dismissive and unprofessional. Rather than acknowledging the issue or discussing solutions, I was met with comments like: "You are unhappy that we didn't do work that you didn't request or pay for? Ok well you can have that opinion." And later: "I'm not a mind reader so make a request of what you would like us to do and I can send a quote." This wasn't about trying to get free work. It was about basic customer service, communication, and reasonable expectations when dealing with a specialist in vintage watches--especially when they have the watch in their possession and can clearly see unresolved issues. Those replies told me everything I needed to know about how Rolliworks handles customer feedback. Instead of professionalism or accountability, I received sarcasm and defensiveness. After reading those responses, I decided not to send the watch back. The tone alone showed the type of experience you're likely to have if something doesn't go perfectly. If you choose Rolliworks, be prepared for a strictly transactional approach and don't expect proactive inspection, recommendations, or a customer‑first mindset. Based on my experience, once they have your money, any dissatisfaction will be treated as your problem--not theirs. In response to Michael's comments below: The issue was never that Rolliworks failed to "guess" additional work. That is precisely why I reached out immediately after receiving the watch--privately and professionally--to ask questions and understand what options were available. The issue was entirely about communication and tone. Despite disagreeing with their assessment, I remained polite and constructive. In the same message where I shared my disappointment, I explicitly asked for a new quote that included additional services I had not originally foreseen. My intent was resolution. Instead of engaging constructively, Michael responded with two back‑to‑back messages that were dismissive and confrontational: "You are unhappy that we didn't do work that you didn't request or pay for? Ok well you can have that opinion." Followed immediately by: "I'm not a mind reader so make a request of what you would like us to do and I can send a quote." Those responses were not solution‑oriented, professional, or respectful. It was the aggressive tone--not the disagreement--that led me to disengage and ultimately write this review. Michael, the best customers are not the ones who never encounter issues. They are the ones who experience a problem and stay because it was handled well. How a business responds to feedback is what creates lifelong customers. Unfortunately, that opportunity was missed here.