I recently wrote a review for Mike's Mobile and was very diappointed to find that my opinion of this business was not recommended. Upon review of the criteria of what makes the so called "recommended" list, and what doesn't, I was even more confused as to why my critique wasn't categorized as recommended. Some of the criteria used for qualifying as "recommended" is that the review should be passionate and based on personal experience. I apologize for not being the most passionate writer, but I can guarantee that my review was based on the numerous experiences I have encoutered as a customer of this repair shop. Additionally, Yelp states that it uses "automated software developed by engineers to recommend reviews from the Yelp community". It goes on to say "the software looks at dozens of different signals, including various measures of quality, reliability, and activity on Yelp. Most of all, however, it's looking for people who are intrinsically motivated to share the wide range of rich and detailed experiences they have every day with local businesses". I am enraged that the time and energy I spent writing this review was considered below par from a software program. If that wasn't bad enough, some of the other factors that this software examines are whether "the review might have been posted by a less established user, or it may seem like an unhelpful rant or rave. Some of these reviews are fakes (like the ones we see originating from the same computer) and some suggest a bias (like the ones written by a friend of the business owner), but many are real reviews from real customers who we just don't know much about and therefore can't recommend" Are you kidding me? Now I'm not only a non-passionate reviewer with limited personal knowledge of this business, I'm a fake and a friend of the business owner. Yelp, all I can say is your assumptions are TOTALLY INCORRECT, I am not a fake and I never knew this man until I started doing business with him. After seeing how my review was handled I am enraged with your assessment of the review I wrote. If you truly do believe you're helping the public decide whether to patronize a business or not, I hope you reconsider the sincerity of my review and show me the respect and the kudos this business deserves by reconsidering my previous review and "RECOMMEND" it. Below is a copy of my the review:
I've taken my son's 2007 Dodge Ram 2500 Diesel to Mike's since 2012 and, although somewhat pricely, I will be the first to admit that the job always gets done right the firt time. Like the saying goes, you get what you pay for. Mike and his team of mechanics are very knowledgable and will actually take the time to talk to you and explain every phase of the work that is being performed on your vehicle. Mike truly takes pride in the his work, whether it be installing a new fuel system, servicing your AC, or even fabricating an awesome sub-woofer speaker box for your vehicle's stereo system. What mechanic will call a customer the following day to inquire whether they were satisfied with the work they performed? I only wish I could find a doctor that cared that much! It took me a couple of visits to realize that this man and the people that work for him are the real deal. I would highly recommend Mikes Mobile Auto to anyone who wishes that their vehicle be repaired by a family oriented business who employ highly trained and competent mechanics that take pride in their work and are incredibly attentive to detail. read more