Update 1/21: The nightmare continues- I emailed the contact information given below on 1/16/26-…read moretheir response was that this was an issue for my "home office". I've called several times to call the Lancaster office and have not had any response. I've left messages and no one calls back. Their service is the worst I've experienced in this industry. Update 1/18: I have emailed and called with no communication from Ideal Image. No returned emails or calls. No attempts at resolving the ongoing issues I have experienced. They are predatory. Do not trust them. I was unable to receive care within the timeframe we agreed upon due to their lack of availability- the care rep that I was working with stated in a text message she would submit for cancellation. This was in October. I never received communication from them to the contrary and therefore took their word. I later found that they did not issue a refund. I've made several requests via email that go unanswered. I've tried numerous times to resolve the issues. Their business practices tell me all I need to know, and I would never feel comfortable receiving medical care from a company such as this.

I haven't used this service yet. I was a walk in with questions. The front office ladies Emma to be…read moreexact was phenomenal and so thorough. She even gave me a tour of the procedure rooms. This was the 3rd place I toured for laser hair removal and by far the best explanation of available services, what to expect, warnings, and pricing. I also like that all the services are performed by nurses. I wish the location was more convenient but I will definitely be back. Stay tuned.

I went to this center on the recommendation of laser removal on a few spots on my face. I purchased…read morea package of extra visits to complete my process. I had a reaction to the procedure so I asked about the extra visits. I was told no refunds and "don't know what to tell you". As you probably know, the process is not cheap. I would not recommend this place at all. Williams, L.

I have been receiving Botox at the Laser and Skin Center for many years. I normally see Dr…read more Groleau, but was informed she is no longer doing Botox injections. At the end of November, I saw Lena Metcalfe PA-C for Botox. She was very professional, although her injection technique was different than Dr. Groleau's. 8 days after my injections, I noticed I had a droopy eyelid. I tried Lopidine drops without improvement. I contacted Donna, the office manager, to discuss the situation. I informed her that I had spent $425 in her office on Botox to make me look better, but instead look worse! (I've read the droopy eyelid can last for weeks-right in time for the holiday season! :() I felt I was entitled to some type of compensation-but was told that droopy lids are a known, but uncommon complication of Botox, and as I signed a waiver, I wasn't entitled to any type of compensation. They've now lost a longtime customer-and bad reviews travels fast- BUYER BEWARE!

Botox and lip filler here was great by Emily she does a good job. I will be back for botox again in…read morefuture. I've also gotten laser hair removal here by various other ppl and they do an ok job but it's a bit rushed and not as precise/nice as some other places but for the price it's decent.

Poor treatment of cool sculpting . Major swelling and bruising after the procedure. The technician…read morepromised money reimbursement, but my money was not returned. I called the owner and she refused to give my money back too . The cool sculpting just caused me major pain and bruising, and not results achieved. Terrible customer service.

I do not appreciate a credit application being in the middle of my pre-procedure medical…read morequestionnaire that I needed to fill out. I ended up getting an an inwantrd credit account. So far I've received five text messages from their credit department. letting me know how much money I have available for procedures. I pay cash and didnt wamt this account. When I called them, the manager had no idea what I was talking about. You would think of you slipping people these credit applications you will at least be up on what's going on.

I've been going for laser treatments to my face for about a year. The quality of Milan's lasers has…read moreresulted in an 80% decrease in my regrowth. The weight lifted off my shoulders is hard to describe. Unwanted hair is not the first thing I think about when I look in the mirror. It's easy to forget those feelings of embarrassment and shame. I've come so far thanks to Milan laser after thinking I might not be a candidate for this treatment when the laser at a local "med spa" was ineffective. I'm so glad I didn't give up. My daily life is changed.

Love this place got my legs and a Brazilian done. My girlfriend loves it and I love showing my body…read moreoff now. I'll never wear pants again just mini skirts and short shorts and my little bikini.

The staff at the york location are the best. They're the most professional and friendly staff in…read morethe business. I started seeing results after my first appointment and would recommend Milan to anyone looking for laser hair removal. Do yourself a favor and stop in and meet this fantastic group.

This tattoo removal service was an absolute disaster. My daughter endured at least 8 painful,…read moreineffective yet expensive sessions over two years that did nothing but wasted time and money. Each visit was an ordeal--pain, swelling, and raw, open skin and the results? Nonexistent. It's clear that Bonnie and her son have no idea what they're doing. The tattoo barely faded at all, and now she's left with more damage than progress. Save yourself the trouble and go elsewhere--this place is a joke.

Bonnie is great. As an African American woman and most not being knowledgeable with different skin…read moretypes, she has taken EXCELLENT care of me throughout my laser tattoo removal process and laser hair removal. Bonnie is so knowledgeable and really helps do what's best for your skin on your face and body.

Elite service! I've been happy with every service I have received here, and I've been a client…read moresince they opened. Paula is extremely knowledgeable and I trust her with whatever she recommends for my skin. Michele is very skilled, always pleased with her botox service, and also had lip filler a couple times. And Devon at the front desk is always a pleasure to talk to. You're an absolutely great hands with all of these ladies.

From the moment I met Paula I knew I was in good hands! She was amazing and my skin looked great.read more

This location is very clean. Employees are organized and on time and very nice/helpful!…read more I've been coming here for a while now and I am very happy with the results I've seen so far. If you're going back and forth on getting a laser package, just do it! It's worth it.

The staff is so friendly and helpful, it's easy to get appointments and everything is very clean.read more