I brought a vehicle to MTB Auto for a pre purchase inspection and they did an amazing job finding a…read morefew overdue maintenance issues while also giving me more confidence in purchasing the vehicle. Mike and his son were friendly, thorough and professional. The appointment was prompt and for a very competitive price. They also provided a detailed report I could show the car dealer. Thank you!

Have been using this garage for years with multiple vehicles. By far the best in Nanaimo, and…read moreprobably the best I've ever used, anywhere. They find the true source of the problem that others have missed, and don't default to replacing expensive parts because they can't find the real issue. These guys know cars! They are great with domestic and imports, big trucks and small cars, whatever. They are thorough, yet efficient. They also don't talk down to me, and assume that women can't understand, which has happened before. Nice guys who care about customers and doing it right. Pricing is more than fair. Easiest to approach the shop from the alley, and parking is right in front of their door.

Professional, friendly, excellent service. I've had my car serviced there for 5 yrs. Always…read moresatisfied. Good community vibe.

Quoted me wrong price on the phone for brake pads drove 1 hour one way for nothing than a year…read morelater my Toyota dealership says brake pads worn out .. cheap quality lousy workmanship..

I very seldom provide "testimonials" for businesses that I frequent, but with European Specialty…read moreAutomotive Services, I must make an exception. A couple of days ago, I brought my virtually brand-new, 2020 Porsche 718 Spyder into the Porsche dealership in Victoria, B.C., for its first scheduled oil change. The dealership was very professional to deal with (or so I thought, at the time!), and I picked up my vehicle, little more than 3 hours later, work complete. On route to Tofino, where I planned to escape for the weekend with my wife, an indicator light came on in the dash, advising me that my oil had been overfilled, and to contact the dealer immediately, which I did. The representative from the dealership made a variety of excuses for what had happened, but, reiterated what the warning light had said, that it was still safe to drive the vehicle. With this in mind, I cancelled the rest of the weekend, and headed back to Nanoose Bay the following day, where I would decide on the best way to move forward. After describing the situation to a good friend of mine, who has owned numerous Porsches, he told me to immediately take it to European Specialty for a proper assessment. I called his contact, Tom Zieba, the company's Service Manager, who told me to bring the vehicle in right away, and they would make time to check it over. In retrospect, they did far more than this, and carefully removed and measured the oil in the car. In addition, they documented, through text and photographs, every step in their investigative process, which determined that the Porsche dealership had put almost one full litre of oil too much into the car, which, as most people know, can be disastrous for the longevity of an engine. Despite accommodating me on a last-minute basis, and spending several hours working on my car, they charged me literally a fraction of the money to properly install the correct amount of oil that the Porsche dealership charged me to screw it up in the first place. As a result of this, European Specialty Automotive Services is a company that I would confidently refer to anyone who is seeking first-class, reasonably priced and friendly automotive expertise. In my experience, they not only equaled the Porsche dealership in terms of quality of service and work, but far exceeded them. Sincerely, Mark Mitchell Nanoose Bay, B.C.

Getting my vehicle repaired and serviced by the folks at European Specialty has been such a…read morepositive experience I can't imagine taking my M-B anywhere else. They communicate like true professionals and lay out options and recommendations for you so you can feel confident in your decisions. Highly recommended! Thanks again, Caleb!

Mar 9, 2026 I have…read morejust purchased and had installed a set of Nokian One 100H tires (215/70/R16) for my Honda CR-V (FWD only). I had asked for a recommendation for tires that would provide a softer more comfortable ride than my existing Nokian all weather set and be very good in the rain. I found the existing ride to be very harsh, especially going over depressed manhole covers and typical Nanaimo road patches. I had some slim hope better tires might produce enough improvement to at least notice so as to justify my somewhat earlier than needed purchase. I would like to say how pleased I am at the resulting improvement. The new Nokians were even smoother on smooth pavement and over my "favourite" set of 3 sequential road patches on Jinglepot the car produced just a muted bump instead of the harsh bone shaking bang from the old all weathers. I haven't had the opportunity to test the new ones in the rain yet (soon will I think) but I can say even on dry pavement I've noticed improved traction. Thanks to all the staff who helped with the recommendation, scheduled the appointment, and did all the install work. Once again Kal Tire 682 (6590 Island Hwy N) has come through for me. Russ Macdonald

Huge thanks to John Earhart at Kal Tire Norwell Dr. Location. He went above and beyond to help us…read morein a very stressful situation. We didn't even buy tires. John crawled under our suv to take pictures and helped us get the vehicle safely drivable before we left on a long trip home. I would recommend this Kal Tire location to anyone for all their products. very friendly and caring staff. Thanks again John

First class through the entire repair process. love that they give you daily text updates and they…read moreeven stayed late so I could pick up my truck before the long weekend. Truck looks great again!

MASSIVE RAVE TO CRAFTSMAN COLLISION!! Nanette was…read moreexceptional through the whole process!! Helping me juggle car rentals and courtesy cars and my insurance claim and showing such amazing care and attention the entire way! Shane was also wonderful at keeping me informed and even went above and beyond to help fix an issue outside of my claim. I will be a Craftsman customer for life and although I hope to not need them again soon, lol, I want everyone to know about my phenomenal experience with them So happy to have my RAV4 back in perfect condition again

Exceptional service & price My husband went there and on…read morethe same day had an oil change and his brakes done I would highly recommend this company Great job guys

This is a place you want to bring your vehicle for an honest and trustworthy experience from…read morequotation to the final repair costs. Great staff who do their upmost to reduce your costs. My large repair ended up costing a few hundred less because of the service reps diligence to find the best price on parts and labor. I will definitely be a return customer with all of my vehicles for servicing and repair. Richard K.

My wife recently took her SUV in for its regular servicing. They recommended new tires, which it…read moredefinitely needs, and provided a quotation for a set of tires. They told her that they have a relationship with the tire wholesaler so the price they quoted was the "best in town." But it turns out, after a bit of calling around for other quotes, the Auto Check price was about $320 higher than other shops for the identical tires. In other words, they were prepared to gouge her for tires they clearly knew were way overpriced. To me, that kind of business practice stinks.

Unfortunately although yesterday I gave a glowing review to the branch on Victoria Trail, today I'm…read moremad as a wet hen. If I could give 0 stars I would. This morning my car had 3 flat tires, so not particularly happy today after being sent off yesterday thinking all was well. I called and spoke to Jeff and first he asked me if I could bring the car down. I said yes after I pumped up the tires. Then he said they couldn't do it today or tomorrow as they were fully booked. I understand this is a busy time, but then to be further told by him to go elsewhere when I trusted them to make sure they were leak free and good to drive on is extremely annoying. Why is it so hard to find a good tire shop in Nanaimo? Just heard from the new shop (not the one I am complaining about) that none of the tires were on the bead (I think that's the correct terminology) so had to be removed from the rims, the rims cleaned, and had to be reseated. I was prepared to pay for that yesterday but not today. I had told Jeff I had just purchased the rims and tires on Marketplace. He looked at the tires on my car and the ones on the "new to me" rims and advised me to keep the tires that came with the rims, which according to the shop I went to to fix the bad bead issue were from 2012. I can only assume this was to spare the time to remount them on the new to me rims. Did he not know that yesterday? And how, in good conscience, could you send me off with those tires which the new shop showed me were cracked and old? At least now I will have new tires too. You lost a sale on that too, Kal Tire. Thanks for doing a horrible job and possibly putting my life at risk. If I'd gone on the highway like this, I shudder to think what might have happened.

Five star review,I had a flat tire on my work van and we noticed it 3pm Saturday afternoon,I…read moremanaged to inflate the tire and drove the to cal tire and it was repaired no charge as we purchased the tires from Cal Tire. Great service now we can work on Monday. Jack olsen JLO electrical services ltd.