This is an elegant shopping mall right in the center of the city. It's a great place to buy…read moreclothes, toys, etc and also a great place to window shop. You can always stop for a hot chocolate at Neuhaus or a healthy juice the juice bar or a weich lunch at xo noodles. I enjoy a stroll through here especially if it's cold outside!

Huge 4 (or is it 5) floor open plan shopping centre, mostly focusing on clothes and decor for the…read morefirst couple of floors and then one whole floor dedicated to Sports Experts and the top to Saturn. Good selection to be had and a nice place to browse about. Sports experts have an large selection of sporting apparel and equipment mainly (at this time of the year) winter sports and the prices are quite competitive. Saturn as well is well stocked with the latest and greatest of electronics but tend to be a little pricier than some of their rivals. Thats not to say that you cant pick up a bargain or two during their frequent sales. A nice shopping experience, sort of like a concentrated Mariahilferstrasse in one building.

This is Vienna's version of a department store, and it's huge. I've only purchased a pair of boots…read morehere (on the first floor/American second floor), and the people working in that department were quite helpful and friendly, although they didn't speak a lot of English. My fiancé looked for a dress shirt here (men's department, I forget which floor), and the lady was a bitch ("kind of" redacted). The whole floor was pretty much devoid of other people, but it took forever to get some help, then she let him try on only ONE shirt. She insisted that the others (in the same size) would all fit the exact same way; I believe the idea of sizes running differently for different brands, and wanting to see how colors/patterns look, was lost on her. Either way, we left immediately - the shirts were all overpriced anyway. Pretty much everything in this store is stupidly expensive, although their women's shoe department seems to be a bit of an exception (maybe I have a bias?). That department have a lot of sales, though, and since the ladies working there were nice, I have been back to that one department. I've given this place 3 stars instead of 2 because: --In the basement of Gerngross is Merkur, a higher-end grocery store in Vienna. It's owned by the same company that owns Billa (another Viennese grocery store), but it's more expensive than Billa. Merkur IS much bigger, and tends to carry items that Billa doesn't, so we'll go to Merkur when we can't find something at Billa. --On the fourth floor (American 5th) is an electronics store, Saturn. This is kind of the go-to electronics store, and the people there are generally pretty nice and helpful. We've bought a space heater, Nespresso machine (don't judge), humidifier, soda/CO2 machine,* oscillating fan, and various little items like CAT5 cables, etc, there. I like Saturn. They also sell prepaid and region-free cell phones, CDs and vinyl, computers and iPads, etc. Note!!! Saturn takes only cash and Bank-O-Mat/EC cards (Austrian/German debit cards) - they will NOT accept American debit/credit cards, so bring cash!!! We go to Gerngross for Merkur and Saturn more than anything else - the rest of the store (the department store/ "Macy's" part of it) is wayyy too expensive to bother with. *I'm obsessed with soda water. Don't judge.

Wien Mitte - The Mall is the biggest and newest mall right in the center of Vienna and can be…read moreeasily reached by trains from all directions, especially from the airport and by undergrounds U3 and U4. It opened to the public on Thursday, April 25th, 2013. The most stupid thing you can do with a new mall is not to show any direct links to the shops and restaurants on the homepage of the mall. The homepage of the mall has a very ugly design and does not give the information people are looking for when they want to get to know more about the location - no common sense at all!!! The design is very impressive, the technical security is at first sight ok. The shop mix is very good, the elevators work and there are enough. There are also enough staircases and escalators. The position and amount of securities is good. Although thier knowledge about what to find where is poor. There are some information points which is good and compensates for that. But you ask the securities first when you are new to the center and don't know where the info points are. The big plus is that all major transportation companies have information shops there. CAT - train to the airport has the biggest office at the Mall. Wiener Linien - is responsible for all Viennese undergrunds, trams and busses. OEBB - the main Austrian train company. There are also enough ticket machines and monitors. The big minus is that there are already lots of malls in and around Vienna. There are not really new shops and people have not much more money to spend. Tourists of course will drop in coming from the airport, as it is one of the major stops of the airport train, but they would not spend much money there as they want to do some sightseeing first before spending money for shopping. AND - because of the amount of people you will have problems at the train and underground stations on the long run. The restaurants are great, but this also means that all other shops and restaurants around will lose business, economically not very well-planned.

Came to this mall today. It's architecturally beautiful, but nothing impressive. The usual clothing…read morestores, toy shops, electronic and restaurants. Has a market as well, but I did not stop to shop. I did however stop at its food court for some food. A nice place for the weary traveler such as my self to grab a bit to eat, window shop, pass the time, or even buy a few provisions for the road.

I came into Steffel because I knew they sold the brand of watch that I own. My watch needs a new…read morebattery, and I went to the desk displayed/sold watches. I asked the saleswoman in that section if she could change a my battery, and she said, "No. You have to go to a Jeweler for that." O.K., that's acceptable. What wasn't acceptable was when I asked her where the nearest jeweler was located... how do I get to one? I told her I am not from here (although I have lived here for about a year, but I didn't tell her that) and she looked at me, very serious, and proceeded to ask me, "Do you have a cell phone? Get on the internet and type in 'nearest jeweler'..." She was still talking, but I had begun to walk away at that point. THIS is by far the rudest, of rude interactions with customer service that I've ever had. Even on a bad day, this is NEVER an acceptable way to talk to a customer.

Very disappointed experience at this department store. I just bought a Chanel lipstick for my…read moresister and 5 minutes after I found out it was not what she wanted and decided to return it. The ladies at the makeup register rudely rejected my request stating that they accept no returns! Even 5 minutes after a purchase!!! Wow!!! Never again will I step foot in this store of entertain the idea to purchase ANYTHING from their makeup department. Very low bar service and a major disappointment! Stay away and purchase your make next door from Douglas!!!

loved this shop. had champagne great support and they called me a taxi. Sales associate kept…read morefinding treasures. lol

From the owner: Outlet - Kollektionen der letzten Saisonen mit %read more

Pretty good shopping centre, packed with the essentials. Muller Supermarket is very nice with all…read morethe essentials and more. Some good stuff and some cheap small stores. The place has a Swarovski store on the outside. Some good shoe store and a sports store.

Avoid this place. At least at the moment it's being renovated and there's no fun in going here. If…read moreyou urgently need something you can give it a try, but I unsuccessfully searched for the grocery store twice(!) without finding it.