I was referred to Ken through a friend, and at first I was super happy he was able to fit me in (*Due to availability you have to book up to a Month in advance)
. The First 2nd and 3rd Visits were ok. the last appointment I attended was Early December which was made a month in advance for 4PM. A Half hour before my appointment I received a auto Generated message that my appointment was moved to 4:30 - I was slightly annoyed but waited.
Then I received another auto generated text that my appointment was moved to 5:00PM - now I'm really annoyed considering I've been waiting since 2:30PM so I don't have to make the trip home then come back.
I wait and Walk in to the shop at 5:00PM - Ken is still working on a client. -- He asks if I need a pedicure I agree since I'm waiting anyway.- after the pedicure is finished I'm still waiting,... I don't say a word and try to keep an open mind even though I'm tired and really want to go home at this point. -- finally closer to 6PM he's finally Ready- I show him the photo of the designs I want - he claims there's too much "Sparkle and they'll fall apart. even though he's done rhinestones on almost every design he's done for me. Including the young lady that he worked on during my scheduled appointment time -- Fast forward to the end of my appointment- I felt he was rushing due to the time and wanted to go home-- - I was unhappy with the half assed design but wanted to go home too so I didn't state I was unhappy. - That's my fault.
Fast forward to my next appointment - On 12/25 I receive another automated text my appointment had been moved from 4 to 4:30 - My First thought was "here we go again!"
on 12/27 the day of the appointment at 12:47PM I receive another automated message my appointment was moved to SATURDAY 12/31 at 11:30AM - At this point I'm pissed! - No message asking if that time was ok or advising on the situation- just an automated message. - I immediately call the shop- no answer - So I Call Ken, he sends me to Voicemail. I call right back and he answers - I said "Ken What Happened?" he says I'm not going to be in the office today, I say " I've had this appointment scheduled for a month, you didn't know that earlier? - to which he replied "I'm sick, DO YOU WANT ME TO GET YOU SICK?" at which point I wasn't liking the way he was talking to me -- So I advised him to cancel my Saturday appointment as I already have plans It's NEW YEARS EVE --he said ok and hung up- I understand people get sick and had he Communicated that to me and ASKED me if I could attend the New appointment he just assigned to me the conversation would've been completely different.
he then proceeded to Cancel the 3 other appointments I had booked through March. -- When I messaged him to ask why " why are you cancelling all my appointments? Wow... I understand you're sick but that's just rude"
he replied "I don't want to deal with problem attitude customer thank you"
He needs to learn how to communicate. I guess if you speak up you're a problem. read more