If you are having John Deere mower problems- don't bother stopping here. They won't really talk through your issue- they'll just tell you to bring the mower in for their service department. That may sound reasonable- but when you live some distance away and have to load up the mower to bring it in for service- it's not optimal. This also seems a bit short-sighted as when we decide to upgrade our John Deere mower we won't come here due to this epic customer service fail. read more

I purchased a John Deere x330 it comes with a 4 year warranty, however every time I need a repair they are 3 to 4 weeks out to repair it. No one can be a month in June without mowing... I see no point on having a 4 year warranty. Now you know! read more

Recently bought a new lawn tractor from Minnesota Equipment. Walked in knowing very little about lawn tractors. Luke Nelson came to my aid when I had questions about what would fit the job of mowing my lawn. Gave me very good options and recommendations for future use! The sale went very smoothly, as I was given plenty of time to decide what was best. Luke answered all my questions flawlessly and did his best to inform me of many tips to help me in the future. The added free trailer rental that allowed me to bring it to my house was the cherry on top. Professional place with professional people! read more

Dropped off a 1988 322. I get a call from Brandon in service that there is a laundry list. I talk to him and the list is regarding the motor which I decide not to fix and will run the tractor until it dies. They had told me they were 4 weeks out. I dropped it off June 19th. I get a call from Brandon July 18th. I finally speak to him on the 21st. He says needs new blades and they are doing the "service special" oil change, filter, spark plugs. I say ok replace blades and nothing more is said after that. I assume my tractor is going to be ready that week. I show up Friday the 25th and he says it's not ready. The lady says Steve was working on this and he was out sick this week. Brandon gets smart a** with me and says well did I tell you to pick it up? I said it was assumed it would be ready since you were just putting new blades, changing filter, oil. I end up coming back a week later so now we are 6 week from when I dropped it off and they didn't fix my chute that blows the grass into the bags and left it disconnected, $685 later. BTW Brandon said it would be between $500 and $600. Now the mower does not bag the grass and Brandon assumes again what the customer wants. No idea why this clown isn't fired. Very poor customer service and communication on his part. Not the same place it was in the past when it was Scharber and sons. I have been into the parts dept. several times and always great service there. read more

I bought an Ariens snowblower from Minnesota Equipment. After two years of issues, I dropped it off. They admitted it had metal shavings in the tank which caused the poor running. Their response was to send a letter threatening to charge me rent while they fix it. Crazy service read more

I had Minnesota Equipment put a bagger system on my Lawn mower. I borrowed their trailer to haul my mower to them. I live about 20 minutes away. Once I got my lawn mower home I realized The mower deck would not move. After speaking to Customer service they drove to my home in Big Lake and fixed the issue with the mower deck. I was so surprised they would go out of their way and drive to my house to fix the issue. I would recommend them to anyone. It was great customer service. They took care of the issue. Thank you so much, and thank you for loaning me a trailer. You made this a easy process. Jamie Paulson read more

Friendly, helpful. We like that they loan their trailers for use to drop off our lawn mower for maintenance.

I bought a new 1025R tractor from them in July of 2018. They walked me through all the options and equipped it just the way I wanted. Even though it wasn't in stock. They got one, set it up and delivered it to my home in record time. Five stars for that. So, now it's time for maintenance. I went to buy a fuel filter. Out of Stock. Two weeks later I need an air filter. They try to give me the wrong one; and claim they have NEVER stocked the correct one. One star for that. read more