Just left. I have a broken or sprained foot. They couldn't do an X-ray bc they didn't have a tech…read moreavailable. They wouldn't give me a doctors note for work and the place was filthy. I am now at a second urgent care trying to get some actual help. Also we had an rn, not a doctor.

Don't go to this place. They are so screwed up. The front desk person is nasty, unprofessional and…read morelazy. She signed me in on Friday and was not friendly and was snippy. No greeting. No nothing. I let it go. Mind you I thought my foot was broken. I fell down & got hurt. It took them 4 days to let me know (and I had to call for the information.) Then on the 5th day they call to let me know I can come and get my report anytime it's ready and luckily my foot is not broken. So I ask do I have to make an appointment to pick it up? The woman says no. She was friendly. I go to pick up my report & the front desk person "Janet" that is there everyday, is nasty and tells me I am wrong... no one called me and there is no report for me. "Come back". I spoke to someone last night & this afternoon and they said I can pick the report up. Now she asks the back person, she finally looks in the computer again and sees it, prints it out and doesn't even acknowledge she was wrong. And doesn't say I'm sorry. I said Thank You & left. The place ( to me) is old and dreary just like her. They need a new person in the front. And they need a faster results clinic. I will never go there again. The x-ray machine takes forever. Find a better clinic. This place also messed up on billing for someone I know.

There was no wait time. The doctor was thorough and gave me a good explanation of what was going on…read morewith me. She was on the money. I had testing done and they called me the following day with the results. I would definitely go back.

I don't know what is going on with the billing office but the urgent care facility does a good job…read morein taking care of the health issues that have appeared during my visits; no complaints on that. Although the billing office seem to be off their game because I've dealt with them before, for some other billing issues. I'm a disabled veteran that the VA pays for my care and also have Tricare, a military secondary insurance that covers any co-pay not covered by my civilian primary insurance. The Urgent care facility has copies of all required documentation, so why am I being bothered with these issues and it's happened more than once. It's a nuisance and annoying and I wish that they gave me better service from billing: the actual care given by the facility isn't included in this review.

This place is horrible . I went in with a severe sore throat that kept me up all night , swollen…read moreglands and difficulty swallowing the Pa came in blonde heavy nasty girl with a attitude glanced at my throat very briefly said it was fine. The nurse swabbed me quickly I don't think adequately said things were negative and did absolutely nothing. , don't go here it should be shut down . I'm forced to give one star it's deserves 0

as a long term member of the Atlantic health care syste. from electrop to heart success program. I…read morehave to say I have the brick location two chances to earn my business. the first time they were rude about 6 months ago for a shoulder injury. the last time I went in about a week ago. for a cold they put the flu test so far up my nose made it bleed no appol nothing at all . the nurse practitioner came in was in for at most one minute did not even allow me to speak said what she said and sent me on the way. the service definitely is not par to the rest of the Atlantic Health System and something needs to be done about the level of services at this place. not a single person in their should work in health care.

Your chaplain Jeffrey is a horrible person. I was told I'd go to hell if I didn't self care because…read moreI was giving my dying mother all my attention. After he left and I went to eat she died. An act of God to take her while I was out of the room or a way to kill her to fill the bed.

My wife spontaneously started exhibiting possible stroke symptoms, I brought her to the ER at Ocean…read moreand the response was overwhelmingly positive!!! Immediate response from a very adept team which started assessing her condition. I would especially like to call out one of the lead nurses Samantha who was one of the best medical professionals I have ever seen in action. I didn't get to meet many of the other people involved in her care but I would rate them 110%. I would trust these people with my life!!!!

I called City Med in Wall and the wait was 2 hours they suggested I try one of their other…read morelocations. I called Brick. to ask how long the wait is and they said 15 minutes. So obviously that's where I went. They were very friendly at the front desk when I was taken into the room the nurse Mary was very polite and professional. Doctor Bradley introduced himself and was very personable. I was very nervous due to I was going on a trip the next day. He was able to make an accurate diagnosis pretty quickly and called in my meds. I was able to leave for my trip!

Kathy, Nicole, and Tina were extremely unprofessional and unhelpful. One receptionist was openly…read moreunpleasant, with a consistently rude demeanor and visible attitude, and would benefit from additional training in customer service and professional etiquette. Another receptionist hung up on me simply for asking when the manager would return. After the call was disconnected, Tina answered and questioned why I wanted the staff members' names, because the level of unprofessionalism was unacceptable. I would not recommend this facility. The staff lacks basic courtesy, decency, and empathy for patients. The portable device used for sign‑in is full of glitches, and they inconsistently decide who receives paper registration and who doesn't. The office was cold, uncomfortable, and did not even have tissues available for those who might need them. I will not be returning.

I have only used a walk in clinic once when I was about 10, my parents brought me when I came down…read morewith a horrible cold. It was a horrible place, so my only memories were of a horrible waiting room and a long wait. So I was very hesitant when I came to Family First a walk-in clinic as an adult. I hurt my hand over a month ago and I had been delaying having someone look at it. My primary care does not have the tools to do so and an ER seemed way to extreme. Upon entering the Family First Urgent Care I was pleasantly surprised. The inside is gorgeous, clean, and vey welcoming. I explained to the front desk attendant my situation and that I also had no experience with a walk-in clinic. She explained everything to me and gave me some paperwork to fill out. It was a Thursday evening and I was one of only 3 people there. After filling out my paperwork I waited about 10 minutes until a nurse retrieved me. The nurse brought me into a super clean and nice patient room he asked me some questions and was extremely nice and comfortable to talk to. After the doctor came in and spoke to me and ran some tests. I was in and out in about 45 minutes. Overall, I am so glad I know of this place. It is close to my home, it was super clean and nice. The attendance, nurse, and doctor were all extremely nice and easy to talk to. I didn't have to wait long and the whole experience definitely changed my perspective of a walk-in.

My wife went to this facility today she had something in her foot and was in so much pain. We got…read morethere Cindy took a X-ray and was very attentive. Then we met two very caring PA's Katherine and Danielle who took the time to remove what was in my wife's foot. Relieved the pain immediately. Very caring facility and very attentive personnel. Highly recommend them been here twice before and same treatment every time 10 stars

It appears that some of the reviews maybe for the hospital location in Brick and not the satellite…read moreER on Richmond Ave in Point Pleasant where I went yesterday. So my review is for the Pt Pleasant location. I was seen immediately, and everyone was kind, caring, and informative. Anytime a test was taken, they gave me the estimated turnaround time and kept me up to date. This facility also has a CT scan which meant I did not have to go to the main hospital location in Brick. I cannot say enough about the professionalism and caring attention that I received and that I overheard other patients receiving. A great alternative to the main hospital ER.

Nurse Alton was a saint! He made my daughter laugh and stay calm. He was kind and had amazing…read morebedside manner. Highly recommend!

PA Frank Campione is the best PA ive ever been to . he makes me feel at ease . always friendly…read more,warm ,and personable . and most of all very professional . Thank you to Asisa for hiring the right staff .

I have to say I was skeptical to go to Riverside. In the past, even pre Covid, the reception &…read morefront office were beyond awful. They would let the phone ring off the hook and were rude in person. Medical professionals were fine, not great I went to see the. On 6/17/2022 and what a world of difference! The front office and reception was GREAT! They were courteous, empathetic and all around fantastic experience. I was in a lot of pain. The doctor was amazing and was able to quickly diagnose what was wrong, gave me detailed follow up directions. She was kind, courteous, professional and I can't say enough great things! I was also one of the last patients of the day. My opinion of Riverside has gone from not great to very positive!

If there was a negative star, that's what I would have chosen because these folks turned away an 88…read moreyear old woman with a clear infection and swollen finger because a copy of her medical card was not good enough? Apparently they couldn't figure out how to scan it from a cell phone photo? Unbelievable and mean...