Went in at 2am for a kidney stone and the staff was nothing short of amazing. I had a little bit of…read morereaction to the pain meds and they would not let me rest until they knew I was safe. They then left me sleep for another 3-4 hours. Can't say enough about how well they treated me.

Dr. Franklin and his staff were great. From the time that I arrived to the moment I left I felt…read morelike I was cared for, which is invaluable in an emergency situation. I went in for suspected cardiovascular/BP problems and they were thorough, attentive, and understanding through the whole process. I would definitely recommend them for emergency care.

After being a patient here for years, it's incredible how much the service has changed in the last…read morefew months. Just by sorting the reviews by most recent shows I'm not the only one who feels the same way. Some recent issues like outsourcing all calls to a call center not on site resulting in 4-5 calls to schedule a run of the mill office visit all the way to the most recent visit of the doctor telling me he'll refill the same medication he himself had prescribed and refilled last month but then finding out the pharmacy didn't receive it. Sounds like a simple case of making a mistake but when I called in to ask about it the doctor said he never prescribes that medication and to go somewhere else? The absolute bare minimum there should have been some communication but that's being too lenient because this was the most neglectful way of handling a case. There should be no shame in just telling the patient you don't have the ability to treat them or whatever the reason. I've sent the managing partner an email to share my experience and hopefully find a reason for what's changed because my last few experiences have me finding another clinic.

Unbelievable how disorganized and poorly run this place is. I've been in line for two hours despite…read morean appointment, and I probably have another 30 minutes to go. They've had me fill out the same paperwork three times in different formats. Unfortunately I have to get this test to travel so I'm stuck. If you have any choice at all, Stay far away from this shitshow. Pick literally any other testing clinic around here.

Could not have asked for a more welcoming environment as soon as you walk in. The staff is so nice,…read morehelpful and accommodating. The facility was clean with nice equipment and easy to get around. The Dr 's are great to work with knowledgeable and take the time to explain things properly to make sure you understand your diagnosis. They also will not do any testing that they do not deem necessary for the proper diagnosis. All in all scores a 10 out of 10 for me. Thanks Breeze!!!

They literally do not care about you. That was made very obvious to me. I was also told I would…read moreget a call back regarding my poor care to address what happened to me and no one called.

I only visited this care now because Wks'comp had it on there list of preferred places…read more Front desk staffs and nurse in the back, had beautiful bedside manners. Their personalities were Kind, caring and pleasant. The Dr. I saw was super pleasant, and very helpful, no complaints. With that out the way, wait time was a total bummer, but I guess it was one Dr. Working. Overall my experience was good.

04/14/2026 review. Summary = Recommended…read more One day in early March around 1:00 am ... I woke up with body aches, chills, sore throat, thick drainage, headache. Completed the convenient Web Check-In for the CareNow location on Preston Road in Frisco. DR. SHELLEY ROBENIOL, Adjae Hall, and Kmal Gil were all : Professional. Knowledgeable. Communicative. Compassionate. Thorough. Cultures were taken for COVID, Flu, and Strep Throat. Tested positive for my first ever case of COVID. Dr. Robeniol prescribed 5 days of Paxlovid ( nirmatrelvir / ritonavir ) oral antiviral medication. She electronically sent in the Rx to my pharmacy. Body aches and chills were thankfully eliminated by the prescription medication. Thank you Dr. Robeniol, Adjae Hall, and Kmal Gil for your kindness and expertise. I recommend the CareNow Urgent Care location on Preston Road in Frisco. - - - - - - - - - - - - - - - - - - - - - - - - - I then had a Sinus Infection for over 2 weeks. Completed the convenient Web Check-In for the CareNow location on Preston Road in Frisco one day in early April. DR. ALBERT LUM, nurse, and medical assistant were all professional, empathetic, and efficient. Cultures were taken for for COVID, Flu, and Strep Throat. Tested negative for all 3. Dr. Albert Lum prescribed 7 days of AUGMENTIN (Amoxicillin / Clavulanate Potassium). Sinus Infection was thankfully eliminated by the prescription medication. Thank you Dr. Lum, nurse, and medical assistant for your kindness and expertise. I recommend the CareNow Urgent Care location on Preston Road in Frisco.

Dr. Lemoru is amazing. She understood our life style, without judgement, and taught us how to…read moreadjust our lives with our current medical ailments. She is amazing. I ask an insane number of questions, and she stayed and explained everything thoroughly . She made sure we understood and knew what to do after our visit. Background : we found her after an emergency room visit. We have no insurance, but are willing to pay cash to see a doctor. She is very affordable, and good.

well ! they don't even answer their phones , I dial all the extensions and left voice messages…read morestill no response

I visited this urgent care and was not informed of any co-pay prior to receiving services. At no…read morepoint during check-in or before treatment did staff mention that a payment would be required. After the visit was completed, I was then told I owed a co-pay, which felt very misleading and put me in an uncomfortable position. Patients deserve transparency about costs upfront so they can make informed decisions before being seen. Not disclosing fees beforehand feels deceptive and unprofessional. I would recommend that future patients ask about all costs before receiving care.

My experience at Legacy ER Frisco was extremely disappointing and left me questioning the…read moreprofessionalism and ethics of the staff. The most concerning part of the visit was the conduct of the front office nurse. Rather than showing empathy or focusing on patient care, the conversation immediately centered around how expensive the visit would be and what it could potentially cost. While patients should be informed about costs, the manner in which this was communicated felt inappropriate, alarming, and unprofessional, especially when someone was seeking care for severe pain. What made the situation even more troubling was that we were given information about what treatment and testing would supposedly be needed before any clinical evaluation had taken place. Later, we received completely different information from the provider, leaving us feeling confused and misled. The lack of consistency and professionalism in communication was unacceptable. When people come to an emergency room in the early hours (5am) of the morning, they are often scared, uncomfortable, and looking for help. Instead of feeling supported, we felt dismissed, judged, and pressured. The overall experience demonstrated a concerning lack of compassion, poor communication, and questionable judgment from the front office staff. I hope management reviews how patients are being treated at the front desk and ensures staff are held to a higher standard of professionalism, ethics, and patient care.

Been a patient of Dr.Narayanan from past 5 years. Very good doctor, provides excellent care. Been…read moreconsistent in her treatment and behavior over the years. Her (new) nurse is very rude and was very dismissive in the way the spoke to me. Worst was her whooping when i left! Left me shaken when i have been a regular patient for so many years at this same clinic. Surrounded by patients and other nurses, it was so embarrassing to say the least. Frisco Primary Care had a very rude person at the front-desk before, she is no longer there and the front-desk experience has improved a lot. Unfortunately a rude nurse can spoil your visit and your day!

I used to see Dr. Wang when I first moved to Frisco back in 2015. I saw him for maybe 3-4 years. He…read morenever remembered me, always commented on my weight, and told me I needed to hurry up and have kids because I was getting too old. I was 23 at the time. Terrible bedside manner or just no filter.

If you're like me, you avoid seeing a Dr for common illnesses like a cold or flu. That wasn't the…read morewisest choice when after 15 days of being sick and feeling worse every day. So reluctantly, I made an online appointment to visit Texas Breeze. I arrived on time, was checked in quickly and within minutes was in an exam room. Once there, I waited a good 30 minutes before a PA came to the room. They did the necessary tests and Chest X-rays. Prescriptions were sent quickly to my pharmacy of choice. Within a few days, I started to feel better and I'm thankful to the staff there for their patient care.

Don't waste your money here. I came in recently because i previously had good doctors and staff…read more Not sure what's happened here over the last year or two since I was in but the staff all had attitude. The doctor was short and didn't seem to care or believe what i had to say. Told me it would take 30+ min for x ray results for something that wouldn't address what was wrong anyways... so i asked if she could call me to go over it when she gets them so i didn't have to wait uncomfortably any longer. I guess that was too much to ask considering the results were uploaded in the portal signed and reviewed within 15 min and yet i never got a call and was always just put on hold immediately when i would call.... clearly my impression of the staff and doctor were pretty on point with their lack of follow up and CARE! Thanks for nothing Texas Breeze and staff!