This place has moved to: 7003 Woodway Dr. 76712…read more They seem to be organized. I didn't have to wait long here at all. (They do drug testing and background checks for employers or whoever)

Dr. York is extremely knowledgeable and took great care of my son who had speech issues due to…read morehearing problems. She helped us navigate this entire process and gave us tips on how to care for our children's ears. Tad and the front office were also helpful providing timely and clear communication. We highly recommend Waco Hearing Center for anyone who wants expert care grounded in honesty!

My initial assessment and fitting was excellent. I received an email to follow up before my…read morewarranty expired. I showed up for my appointment and I was not on their appointment book. My interaction with the front desk person went from bad to worse. When I was asked to review what happened I went through my phone and could not remember as she her questions were being fired at me. I was asked if I responded to the email. She wanted me to show it to her. Since it was over two weeks earlier, I could not find it. She then basically implied that I may or may not have set up the appointment. It is not nice to assume an over age 60 person can't remember or is confused. I then said, I did not email I had called the number. During that time she was impatient and scheduled an appointment for me the next day. Not admitting there was a mistake on their end. Almost like covering it up. I did find in my phone records. I had called the number and they had called me back setting up the appointment. At this point, it did not matter to the front desk person. I asked to talk to the manager, because I did not like the insinuations or treatment I received. I was told that Tad the manager was not there. I am making this review because empathy and grace is needed when dealing with people. Especially people that are at retirement age. This facility has great customer IQ with their audiologists. They are top notch. Not the front desk. After they have your money, there is no appreciation or self awareness that they may have made a mistake and not booked the appointment that was set up by a customer. It is not always the fault of the customer. Unfortunately, my rescheduled time interfered with my activities I scheduled with my out town family that was here for the Holidays. So I lost out for something I did not do. And when I went back, no Tad that is supposedly the manager. I wanted to talk to him. What a disappointment that a leader has no interest in customer feedback. My review is top notch audiologists, with an opposite front desk experience for any follow up care.

Skin care, chemical peel, and scalp injections for hair growth. Ashley is very knowledgeable and…read morelistens to her clients. The staff is friendly and the clinic is clean.

My experience with the doctor was fine, but I am horrified by their shady billing practices…read more I work in the healthcare/health insurance industry and can tell the difference between an honest mistake and an attempt to defraud patients. Unfortunately, my experience here felt much more like the latter - sending me a bill for the full amount (indicating "self-pay", no insurance) when they had in fact submitted the claim to my insurance AND already been paid for it... I know this because I got my insurance EOB, dated PRIOR to the billing statement, showing exactly that. (I also called my insurance company and they confirmed the claim had been submitted to them AND paid out already.) This sort of thing sickens me because I think of all the people who aren't familiar with the industry who just pay the bills they receive without question and are fully taken advantage of !! They've also now billed me for my "follow-up" appt; which is a joke since I spent 2 minutes with the Dr. just for her to ask "you good?" And remind me to schedule another appt. Needless to say, I will not be back. And a friendly warning to other patients - keep a close eye on your billing statements. (P.s. At my first visit, I spent maybe 10 minutes with the doctor, and about an hour+ just waiting...)

Great place to get hearing aids. Staff very nice and always easy to get an apt if adjustments are…read moreneeded.

These people are so rude. My mom has been trying to make a follow-up appointment with Dr. Martin…read moreand since its just not for a cleaning they are testy and rude to her and hang up on her all the time. I called and they hung up on me as well. We will never go there again and they will never get any of our business or a recommendation

From Dr. Garrett, office staff, dental hygienist, dental assistant and support staff are very kind,…read moreprofessional and makes you feel like they care. It all makes "Going to the dentist" a pleasant experience!

Semi annual cleaning. Tiffany is always very thorough, professional, but also very nice. She has…read morebeen very helpful in making suggestions for products to try for my Auto-immune issue.

Not open anymore for business. I tried to show up, and they even have an online booking, but the…read moreplace is now a boutique store. Absolutely scammed me of my money.

Needed a little pick me up. First time using drIVe Hydration. I will definitely be going back…read more Both Spender and Heidi (I hope that is her name) were so professional and kept me at ease. If you need a bit of hydration I highly recommend drIVe.

Very fast and compassionate service.read more

I have been coming here for years and never been treated crappy like I was today. The check in…read morereceptionist are horrible. There was no one waiting in line and I waited more than 3 minutes to be called. What's crazy the only one who called me up was the African American lady in the front. I love my doctor and his staff however this new front desk people are horrible. Call people as they come regardless of color!

I have been seeing Dr. McClanahan. He is beyond amazing! Great doctor, very personable, and takes…read morehis time. I have never felt rushed or stupid- I've had a cold/cough for about a month and Dr. McClanahan has been very patient and has been willing to try different methods to help me get better! The entire staff is friendly, fast and knowledgeable. I am able to be seen same day, and hardly ever wait. My children also seen him with the flu- scheduled and seen us all together, the nurses worked together to get us all in and seen quickly. Very happy with their care. Thankful for Dr Mcclanahan!