A little bit of a wait on checking in but felt very safe and didn't mind. The service being a routine oil change was done in record time regardless. That and a basic inspection of fluids ect. I couldn't believe it walked in the place was jumping with customers. Figured I was in for at least a hour plus. Not only taking care of me but cleaned out the waiting room. Exceptional service, hard working friendly staff even under pressure. From start to finish what a team that service center is...Rich to the service manager job well done. read more

DO NOT WASTE YOUR TIME WITH THIS DEALERSHIP!! I honestly have to rate this as the worst experience with a dealer in my lifetime. Deceptive pricing and business practices, while also trying to pin the blame on me for not acting sooner when it was their fault for not even having the car ready when I was. So, I came here to check out a Tesla Model 3 - red on 4/8. Saw it was listed at 22,992 on cargurus and checked their website and it was also listed as that. They had a disclaimer note stating that original price was 24,992 and when factoring both EV rebates, it would be 17,992. So doing the math, the EV rebate price SHOULD be 15,992 as the listed price was 22,992. So I scheduled a test drive, confirmed the appointment and when I arrived - the car wasn't charged and not ready. They also don't do any out the door pricing or trade in evaluations unless you want to buy the car - but why would I buy the car without actually testing it out?!! But anyways I was like, its cool, mistakes happen the car is nice, I'll come back tomorrow. Anyways, i schedule an appointment the next day and they have it ready. Test drive it, looks and feels good, I tell them i want to discuss the purchase. Well guess what? the price just went back to 24,992 before rebates. Huh?! They jacked up the price to 2k overnight cause of "market" conditions, but that just seems to coincidental. This was after I had to explain the breakdown and show them the pricing they had originally, as they conveniently modified their pricing overnight to reflect 17,992. Luckily Cars.com has a price tracker and showed the price was going down since march 22 from 26k , until the day I arrived (4/9) went it shows the "rebate price" of 17,992. "Market conditions" really just meant I was ready to buy, and they were ready take advantage. At least that's the perception I had, given the situation here. They even had the gall to say I should have bought the car yesterday for that previous price - but they were the ones who didn't even have the car ready to go for a test drive! I walked out angry as they thought they could take advantage of me and treat me like I'm stupid. Also, no manager came over to resolve or talk with me, so that shows how little they actually care about customer service, especially when it's their fault. Deceptive, dishonest and disgusted - what a waste of time and only confirms the stereotype of shady business. Avoid this place like the plague - they don't care about you, they only care about how much you are going to spend and then try to take more from you. Also, I wouldn't be surprised if they try to remove my review or discredit me, but that only further proves my point. read more

Mirak Chevrolet - Auto Repair Near Me - Arlington, Massachusetts

great experience buying my new chevy colorado Chuck the sales person was fantastic very easy car buying purchase. Car was ready when promised read more

My overall experience was good. I was a little disappointed not getting weather tech liners like I thought I would.

just had the most easy, seamless, comfortable car buying experience ever. jim in sales was incredibly accomodating, friendly and warm. jim welcomed the fact that we came armed with tons of research and information from other dealerships and gladly worked with us as we came up with a fair deal together. had an awesome experience with the manager - sammy, who closed the deal. he presented offers but was not at all pushy. it seriously felt like we were making real connections with the gentlemen here which is a very rare feeling when purchasing cars! we could not be more pleased with our entire experience here! read more

I confirmed the availability of a car for a test drive via phone and text. When I arrived, I was told the vehicle had sold 20 minutes before. When I asked why nobody informed me, I was told that there is no communication between the sales people and the people on the telephone who confirm the availability of the car. Very unhappy. read more

Highly recommend Jim Wheaton in sales. No pressure and friendly person! I also had a good test drive experience at the Mirak Hyundai in sales before but I forget his name. read more

Mirak Chevrolet - Bolt EV 2021 - Auto Repair Near Me - Arlington, Massachusetts

They will sell your information. I came in for a recall on my Hyundai. They kept my car for 5 hours for a software update (okay, fine, maybe it was slow software) and then called me to tell me there were six different urgent problems with my car. Since I've had the car for a whopping 8 months, during which time I put ~20,000 miles on it, I asked how that could be. Turns out that their idea of "urgent problems" included my tires being in need of rotation at some point in the next 10,000 miles, my air filters having been cleaned but not replaced recently, and my oil having been changed at a Valvoline not a Hyundai dealership. Luckily, they offered to fix all of this for me. Out of the goodness of their hearts. For $700. When I refused, the sales rep repeatedly tried to pressure me to agree. Eventually they emailed me a form that I was required to sign, basically saying that I was checking my car out AMA. This back-and-forth added an extra hour to proceedings. As part of getting my car back, I was required to provide and confirm an email and phone number. Mirak emailed me three more times that same day about the URGENT PROBLEMS with my car. And called me every day until I blocked them. And emailed me every day since then until I blocked them, since unsubscribing didn't work. But not to fear - they gave my info to Carfax. And Kelly Blue Book. And Hyundai Financing. And about 400 other "business partners" who have been emailing me ever since. Anyway, I took my car to a mechanic I actually trust the following day, and he confirmed it has no real problems. Then he rotated my tires. For $75. read more

Was looking forward to maybe purchase from Hyundai (same owner) next door, but they told me to go here (chev) to get an appraisal on mine, as soon as I step in big dude in the front desk looks at me disgusted, proceeded to be extremely rude, has negative 1 customer service skills, looked on my face and said "I'm not interested in" acting like he owns the place, cutting off the guy next to him that was actually trying to talk to me, Would not recommend for any service!!! read more

Bad experience with this dealership. The deal I agreed to and accepted changed at the last minute. Unprofessional read more

Mirak Chevrolet - This is their COO... enough said - Auto Repair Near Me - Arlington, Massachusetts

Scheduled my free oil-change (that's included with a new car purchase). I scheduled the appointment online, which was straightforward. It's good to have your VIN or exact car specs while scheduling a vehicle for maintenance the first time. One little nit: After scheduling the appointment, I received an email which indicated a service rep would contact me prior to my appointment date. This seems a bit unnecessary and indeed, I wasn't contacted. One suggestion for Mirak is not send out this email. If you are going to contact someone, just do it... no need to send an email.... particularly, if sometimes you don't follow through. The service representative, Edward, was very helpful. I had a few basic questions about my vehicle which he answered patiently and thoroughly. I decided to wait for my vehicle. Edward indicated it would take 60 minutes, which it did. read more

Had a service recall on my car which I needed to drop it off for the day to be updated. After scheduling the appointment a month out based on their availability, they didn't even do the work needed. I changed my work schedule and day in order for this to be done. Car was dropped off before 9am and went to pick it up after 5pm. I called beforehand and asked if my car was ready, the guy said ya but he didn't even bother asking my name so how did he know? Whatever Great, I show up to be told they didn't even get to my car? It's been there all day? I need my car for work and I cant be taking more time off after I rescheduled my day for the actual appointment. "It would only take 30 minutes". Okay that couldn't have been done within the 8 HOURS I had to leave it there already? Guy in the back had no problem opening his mouth about the hours they're open when I said my work hours and trying to have me work around them again. Since has all that to say then actually get the work done when scheduled. What a wasted day and loss of money on my end figuring out transportation for the day. Unacceptable service place. read more

My salesperson was Jim Wheaton. He was easy to work with and he took time to show me all the features of my new Equinox. He set up my phone/car and called Onstar to set up the account, etc. The process was actually pleasant. I traded my 2024 Trax mostly because the last dealership was a mess and they never let me know the status of my car's repairs. read more

Mirak Chevrolet - My new 2025 Equinox. - Auto Repair Near Me - Arlington, Massachusetts

Carr was in for its quarterly checkup and also a tire losing air regularly for no apparent reason. Technician found a deeply embedded screw in the tire, managed to dig it out, patched tire, and now good to go. Saved the cost of a new tire. All work was completed timely. read more

Chuck Courtois was the sales professional I met with and he was great throughout the entire process. I went into the dealership to see if they could match an offer from a different dealership and discovered that they not only met the offer, but beat it. They were in constant communication throughout the process and made everything very easy. I would highly recommend Mirak and Chuck to anyone looking for a new car. read more

I went to Mirak because I had an older car and I thought getting it serviced at a dealership would just make more sense for diagnosis and parts. Unfortunately,the cost of the work was not worth it. So I decided to sell my Chevy to Mirak. They offered me the cost of the repairs, $1000. Fair enough. This car had been a headache for 3 years now. Time to get rid of it. I went back a second time to sign over the title and pick up my check. Even made an appointment which I confirmed over text. Then when I arrived, I was told a second signer would be needed, BUT was not on site. Then why am I here? Why did I make an appointment? I was told they could get the check signed and deliver it to me. Great! Then the next day, I'm told I didn't sign the back of the title. I only signed the front because that was all I was asked to do, by the used car sales manager. Also, I've never sold a car before. The following day I'm informed check #3 is ready but they can't deliver it until Saturday, or I could come in. I go in for a third time because I want this over with. In short: the employees were nice enough but seemed unorganized and not interested in their jobs in the showroom. The employees in the service area were nice and professional, but seemed stressed and rushed. Both operations clearly need changes/ improvements from the top down. The auto industry has the reputation it has earned. read more

Amazing experience buying my new car!! Sales and on boarding staff were terrific and made it so easy

I have been going to Mirak to service my 2022 Chevy Bolt EUV. Overall, they are responsive and attentive to me and the car. My most recent experience was a Chevrolet-mandated battery replacement. Mirak had my car for over a month as we waited for a battery to be delivered. The duration was frustrating but Brett the service person's information about the time the replacement was likely to take was accurate at several weeks. He was responsive and kind as I expressed my frustration. The only reason I didn't give 5 stars was because the information he shared about getting the rental reimbursement was incorrect and I had to call Chevrolet directly to get the full story. I wish that he had all the information about getting reimbursed handy so that I didn't have to do any legwork. The warranty battery replacement is complete and the EUV is back in my driveway so I'm a happy EUV owner again. read more

Love my first new series fully owned vehicle. Great to know family industry servicing the Chevy Malibu. read more

Mirak Chevrolet - Auto Repair Near Me - Arlington, Massachusetts

Brett and Ed are great! Service was fast and done well. Even better that they are close to my home. Very co convenient.

After the tire shop where I bought my pothole ruined snowtire refused to work with my warranty claim through AAA sponsored insurance, Mirak service graciously handled the whole process, including several calls to the claim center. Hats off to Mirak Service! read more

Didn't buy from them but I was very pleased with their phone communication. Gave me straight answers and straight pricing which is rare in this business. read more

Issue arose with being unable to charge my Bolt for several days. They made time on the next service day for me to drop the vehicle off for them to assess the issue. Car needed a reboot and then they fully charged her up for me-- at no charge. read more

Seriously the most ridiculous place to buy an EV. Would I ever shop there again-- NOPE. Would I recommend-- NOPE. Is the story ridiculous-- Absolutely! Ordering our Bolt sight unseen with a six month wait was to be expected given the demand. Getting a good news call that it had arrived 3 months early seemed great-- until we were told if we didn't pick up immediately, we would lose our car! (Al was especially unpleasant in that encounter and threw his colleague Oshane under the bus in the process). They're closed evenings and sundays. Lovely work hours for their team but surely there's someone in all of Boston willing to work longer hours so that pick up is more convenient. As new EV owners we had lots of questions. Not one was answered. When we received a survey from Chevy asking about all the things we should have been told about -- really basic functions -- the answer was No resoundingly for just about everything. When I called back to review with them all the things we weren't told-- that we learned from the survey-- they told us they can't see that survey. Dead end on getting quality information! Regardless of EV or not, we did not receive clear info on what we needed to bring to purchase and close on the car. For example we needed a bank check for our purchsae but were not told in advance, nor were we told the amount needed after our deposit. So this would have required multiple inconvenient visits to Mirak during our work day. To be fair they assume folks are financing so those numbers can change a bit. But you would have thought we were the first people ever to buy a car. We received no check list of what to bring, nothing clarifying how long it would take: just a black box of non-information. Because we were not financing the car, the finance guy who would have told us about service had no use for us. As a result, we left with absolutely no info about the care of an EV. Like it doesnt need oil changes, but it must need something. Tire checks? Electrical system? We have absolutely no idea and we've had it more than six months now. Meanwhile, guess what we receive: reminders to get our oil changed. That's Mirak! The car was delivered to our home because we could not miss more work for another interminable meeting at Mirak. At that time we received no information on how to use the car, which is quite different from a gas car. And the car was not clean and the salesperson's phone was embedded in the sound system. (prob for google maps to be fair). But it was shabby to receive a car that was not clean and had someone else's phone rather than being pristine. (I just dont think Tesla would do that). A few days later when I received a check-in call, I had a bunch of questions and was told I should have asked at drop off. Which was in the middle of my workday and just not possible. I was berated for not asking soon. That was the last contact with my friends at Mirak. Mirak was so not ready to be selling EVs! We had a bunch of questions and got no real answers. I got the classic "little lady" treatment from one of the salesmen who I will never talk to again. That has nothing to do with the EV but it felt like a total time warp. Ironically, the manager, Jessica, was normal, helpful, collaborative. Really nice to work with. But the whole ecosystem was so broken that working with us as if we were in 2023 not 1976 was a big exception and there was no effort to improve systems at all. It was like being in Back to the Future at a car dealership. And not a Delorean. We LOVE the Bolt but the process was nuts and I would not recommend Mirak. In a number of conversations I had some ideas for improvement that would make my life and the lives of other buyers easier, and the total opposition to reimaging any system, approach, communication, how they do what they do, was again like an exercise in futility. It's like they got the memo on work life balance and store hours, but ignored so many other ways to be a functional business. I found myself asking-- how long can this dealership business model last? What are they offering in terms of knowledge, efficiency, quality? Short answer-- buy a Bolt. Not at Mirak! This would be zero stars if that were an option. read more

Recently brought my new Equinox in for the first oil change. We were greeted by Brett who was friendly and welcoming. He answered some questions that we had and the car was taken on time and as scheduled. Nice experience. read more

We had significant repairs done at Mirak collision center on our VW and are so happy with the results and with the whole process. The body shop manager, Bob Winters, is very kind, professional, and truly cares. He was very communicative and responsive, and took the headache out of car repairs. I will only go to Mirak for any future repairs and recommend them wholeheartedly! I would specifically contact Bob Winters in the future for his tremendous help. Bonus that Enterprise rents cars out of that location so it's not necessary to travel to another location to rent a car during repairs--very convenient. read more

great service and exceptional service reps. I recommend using Mirak Chevrolet to take care of your vehicle.

This service department should be called lack of service. Try to get an appointment is next to impossible. Call backs in over an hour if even at all. Service is slow and spotty at best. Missing major recalls, then forcing the fix in you when you just needed quick oil change, making you wait 2 weeks! This is not the only issue never get a detail from them either. I bought it in after an oil issue only to find the oil was not cleaned up and still on my truck and in the engine compartment. Also never put back together my rubber floor system correctly. Has to do myself in order to make door close properly. Do what you want with this information, but avoid this place if you want complete and thorough service. read more

I brought my Chevy Bolt EUV in for its first service. The attendants were very professional and efficient. The work was done is under an hour. I waited in a comfortable, air-conditioned room, with a Keurig machine and charging units for electronics and a comfortable working space. No one tried to sell me anything extra, they just rotated my tires and told me it looked good. Glad I bought the car here from Jim Wheaton, and glad the service situation is seamless! read more

I came here for some transmission fluid , couldn't even find the parts shop without a detailed map lol The set up and location of this dealership is terrible, I came in for tranny fluids purchase and this guy eyes popped out of his head when he Thofuht I wanted to get my transmission fixed I was like relax guy I only want to do a flush Naturally his eyes went back in his head and he just gave me details of where to find the parts shop Basically how a dealership's shop is laid out is imperative to a successful and a respectful business and this location was far from it unfortunately that's what you get for trying to own a Chevy in Boston LOL right who buys a Chevy nowadays anyways not me lol read more

First time getting my own car and it was such an easy experience! Jim Wheaten was extremely friendly and personable. No pressure whatsoever and very straightforward. Definitely recommend him, especially for first time buying/leasing. read more

Being a one time client of Herb Chambers, I took it upon myself to try a more localized dealership sseking more of a personal experience. My instincts were correct and I settled upon a new car at my now go to dealership. (5) stars all around for a pain free non stressed experience. Geese went above and beyond expectations. The McGreeveys read more

Went in to buy a Jeep Wrangler. Overpriced by about $3k. Tried rushing me with typical sales tactics of "car is being shipped out because it won't sell?" No biggie. I know how the business works. Jeep was listed at $19.8k. I was ready to buy if they met me at $18.5. They would not go lower than $19. So $500 more dollars was too much because they could sell it back for $20k, wholesale. The Sales Manager wouldn't even speak to me himself. After they ignored my wife's inquiries, I called them and explained I couldn't go higher than $18.5, so I don't want to come in and waste their time or mine. They made it sound like they would work with me but still made me come in to shut me down in the end. So I said no thank you. Today, they listed the Jeep with a price drop of approximately $500. Years ago they screwed my grandparents on an Impala in a manner I won't get into. Go to Lannan Chevrolet. They do better business. read more

Mirak Chevrolet - Auto Repair Near Me - Arlington, Massachusetts

Mirak Chevrolet's service on my vehicle was done quickly and service rep was courteous.

It was a pleasure buying a car form Mirak. I have never had such a good experience buying a car before. Hi highly recommend them. I have also had the experience of getting my car serviced and and they were very efficient and helpful on all levels. read more

The service department has been good in the past few years but, in the past 24 months it has become weak, poor customer call back communication, and poor diagnosis of issues and make up excuses or make up stories of what it the issue could be. I called other dealerships and mention Mirack's service and they hear the same service. Beware of the service crew. read more

Worst service ever. We have cars from Chevy, Lexus and Subaru. The other dealers provide quick efficient service. The Chevy dealer's service is awful. If I had a nickel for all the times its gone to voicemail while calling during business hours, I'd be rich. They often don't have parts, like they told us we needed to replace the tires to pass State inspection, but they didn't have 4 in stock. It's a dealership! How does that even happen? Or they say something can be done while we wait - and then they take over 3 hours. Lexus and Subaru would never do any of these things. read more

I recently purchased a 2019 BMW M2 from Mirak Chevrolet in Arlington Ma, and my experience has been nothing short of a nightmare. Initially, the car seemed fine, but I pointed out that the tires were seven years old with severe dry rot and needed replacement. Additionally, three of the sound system tweeters were blown. My salesman agreed that the tires would be replaced and assured me that the tweeters were no big deal. Fast forward one week: I went to pick up the car, only to find that the tires had not been changed. The dealership assured me that the tires were safe to drive "to California and back." Knowing this was incorrect, I took the car to an inspection shop nearby and was promptly failed due to the bad tires. Armed with my rejection sticker, I returned to the dealership, where they told me THEIR inspection guy would "get me to pass" clearly prioritizing their convenience over my safety. After confirming with yet another shop several miles away that the tires indeed needed replacement, I returned to the dealership with all the information I gathered. I was directed to the service manager, who promptly raised his attitude AND VOICE at me, insisting the car was safe to drive, stating the "I would drive to California and back with these". I explained "this is a bmw m car, you are required to sell this car in a safe condition for what its capable of, that being 165+ mph, he told me "well that is illegal and I can't speak for your tires at that speed". So I said, what about a track, and his response was "well tracks are different". ...... are you kidding me? No they're not..... after another wasted 15 minutes he told me to speak with the finance manager about the tires. Despite explaining the situation to the finance manager AGAIN and mentioning the blown tweeters, I was told they don't replace anything on used cars and "only fix safety issues before selling them". So then When I pointed out that the tires were a safety issue I was accused of falsifying my rejection sticker, and he would "prove" that my car was safe by having "HIS GUY PASS ME". See how insane this is? As a result, I am now forced to buy four new tires after being promised they would be replaced. Additionally, I was either LIED to about my warranty or straight up bait and switched..... The dealership pushed a tire warranty which I was interested in, I had asked if the coverage had any limits which I was told "NO, it is for the full term no exceptions". Now here we are Two months later and I need a warranty claim, I discovered they capped my warranty claim at $3000 for the entire 60-month term!!! With one wheel costing $1200 and a set of tires at $2000, my warranty is essentially useless. On my warranty sheet there are two warranty options, I paid for premium, and they gave me basic. while I was purchasing the car I was told by Rafael that "he was in trouble for letting the tire coverage go so cheap". So they either lied to me flat out, or swapped my coverage after realizing they weren't making any money off me. I would never recommend this dealership to anyone. If I could undo this deal and get my money back, I would do it in a heartbeat. Who knows what else they are lying about or hiding from customers?Rafael and the service manager should be fired immediately. And to think, they even were trying to hire me. DO NOT DO BUSINESS WITH THEM. MIRAK family feel free to contact me and rectify this situation I really would love my money back on a new set of tires, 3 harmon kardon tweeters, all my inspection fees, and a refund on my tire warranty that you screwed me out of. read more

Went to ask about looking at a car to buy. The sales person was very rude and just wasted our time. He ended up taking a phone call in the middle of talking to us. After several minutes of waiting politely we got up to leave and he yelled at us. Won't be buying a car here. read more

Bought my 2019 equinox there on 2022 and have been using them to service it since. Recently had some maintenance work done on my car at 86k miles and they did a great job. Car is running like new again read more