From the owner: Bons quartos com preços justosread more

Péssima experiência neste hotel ! Aqui está a carta que escrevi a gerencia e até agora não tive…read moreresposta ! Rosane Damazio 2828 Cochran St 469 Simi Valley Los Angeles ,CA 93065 A Gerência do Windsor Hotel, Venho, por meio desta, expressar minha profunda insatisfação o com a experiência extremamente negativa que tive em sua hospedagem entre os dias 11 de fevereiro a 14 de fevereiro . Escolhi o Windsor Hotel para um momento especial de reunião familiar, reservando nove quartos com antecedência, confiando na reputação do estabelecimento que coloca propaganda enganosa . Infelizmente, desde o momento da minha chegada, a experiência foi decepcionante e repleta de problemas inaceitáveis . 1. Problema no check-in e descaso com minha reserva. Após uma viagem exaustiva de 30 horas, cheguei ao hotel no dia 11 de fevereiro as 23h30 e fui surpreendida com a informação de que meu quarto, já pago antecipadamente, nao estaria disponível o funcionário justificou a situação alegando um problema no andar e no quarto, mas recusou-se a me mostrar a acomodação Ficou claro que minha reserva foi repassada a outro hóspede , um erro grave e uma atitude desrespeitosa. Como viajante experiente, sei reconhecer quando estou sendo enganada, e neste caso, a mentira foi descarada e inaceitável . 2. Problemas no check-in dos demais quartos No dia seguinte, ao realizarmos o check-in dos demais quartos reservados, enfrentamos mais dificuldades. Dois dos quartos nao estavam configurados conforme o combinado e pago, com camas diferentes das que havíamos solicitado. Alem disso, em um dos quartos, mesmo após ter apresentado o cartao no check-in, o sistema nao registrou corretamente a reserva, o que resultou em uma situação absurda: meus hóspedes foram impedido de entrar no restaurante somente após de fazer o pagamento! Em todos os anos que viajo pelo mundo, nunca presenciei algo tão constrangedor. Para piorar, antes mesmo de terminarmos o café da manha , a gerência enviou um garson para cobrar a conta diretamente na mesa, uma atitude completamente inapropriada e desrespeitosa. 3. Infraestrutura precária e serviços ruim A experiência negativa nao parou por ai. Tivemos que lidar com diversos problemas estruturais e falhas graves nos serviços do hotel: A Falta de internet: A conexão o nao funcionou em todo o hotel, principalmente nos quartos, dificultando qualquer comunicação ou trabalho remoto. Quartos com mofo: Os rodapés dos quartos estavam mofados, exalando um cheiro forte de mofo, tornando o ambiente desagradável e insalubridade As áreas da piscina: Nao havia guarda-sol e toalhas suficientes para os hóspedes , demonstrando despreparo e falta de planejamento. O serviço de bar péssimo : Drinks servidos praticamente com água sem qualquer qualidade. Conclusão Diante de todos esses problemas, deixo claro que nao recomendarei este hotel a ninguém e farei questão de divulgar minha experiência para alertar futuros hóspedes . Espero que a administracao deste hotel (que nem o canal do SAC -ouvidoria não existe !) o tome providências urgentes para corrigir essas falhas, priorizando o bem-estar dos clientes em vez do lucro imediato. Aguardo uma resposta formal e medidas concretas para solucionar essa situação Atenciosamente, Rosane Damazio

Good experience in this hotel. Very attentive stuff and resolutive with several issues related to…read morethe room some travel companions had. I had no problems with my room at, everything was very good, I just did not have any view to the sea but location wise it was super convenient, and we could easily walk to the beach or take ubers to go places. My only complain would be how difficult seemed to find the ATM in the hotel and the when we found it did not accept our credit cards. Also, I found the breakfast on the pricier side but it was very complete with tons of choices. Everyone that I encounter was super polite and welcoming

Great hotel with friendly staff and good facilities!…read more The location is great - right across from a gorgeous beach. They have dedicated chairs and staff to assist on the beach. Two restaurants - Canto and Shiso. Both were very good. We ate at the hotel several times for the convenience. The Grand Lounge is well appointed with evening cocktails / snacks and a good breakfast spread. Front desk staff was very friendly and accommodating - especially Maria Alicia who helped me several times during my stay Highly recommended!!.

It was ok. The meals took forever to make. My colleagues had faster service. Even for the same…read moreitems at the same time as me. Can't point my finger at why tbh. But staff seemed friendly enough. Loved the housekeeping service and attention to details. The main reason I took off another star was that it took 35 minutes to get my folio. They found my reservation but could not/ would not send to me. They kept transferring me to the hotel in Rio. Mind you I am in the USA. While I appreciate the English speaking capabilities of the Rio billing department, I never got the folio. I had to call again. I had to ask for the Us team to speak to the Rio team so my folio could be sent. After their intra Hyatt interaction, I still did not get it. It was a mess tbh. And yes I tried to use the bill retrieval tool in Hyatt.com. It did not work. Still waiting on my folio for my expense report. ‍

Service is wonderful and a very helpful staff.Milena head of food and beverage is extremely…read morepleasant and knowledgeable. Anna at Concierge desk has helped me navigate in a foreign country easily.

This is a beautiful property with stunning views. We were tempted to stay at the Copacabana Hilton…read morebut ended up going with Barra due to the price difference....and I'm glad we did. The Uber rides to the beach were around an hour each way and only cost about $15 USA dollars. I was upgraded into an apartment suite looking out towards Olympic Park. I would love to stay at the property again! The hotel staff was excellent and went above and beyond to make our trip enjoyable. This property reminds me why I am loyal to Hilton. Beautiful new hotel (built 2015), wonderful staff!

I can only comment on the bar/restaurant area as I was not staying here. It is situated at the top…read moreend of the Olympic park which places it right next to the IBC (international Broadcast Centre). That was the main reason I stopped off here as I was lucky enough to have been part of the audience for the Last Leg!!! The bar area is comfortable and well appointed, as you would expect for a hotel from this brand. Bar staff were helpful, if a little thin on the floor. I sampled a local beer which was very nice or was it that it was just very very cold?? A bar area with plenty of seating areas, some tv's dotted around. It struck me as it would serve very well for meetings over breakfast, lunch and possibly dinner.

If you are looking for a premium experience at a fraction of the cost this is your hotel. It's a…read morebrand new hotel located close to the former Olympic village at the popular Barra da Tijuca neighborhood. The service is phenomenal, the bar/lounge area is notting less than spectacular and the rooms are very comfortable and luxurious. I have nothing else to say than that this is a AAA+ experience. In the future will gladly stay here again.

This is no longer a Radisson but a Sheraton for the last few months. The location on the safe and…read morequiet Tajuca beach is beautiful though a good 45 minutes by taxi from the heart of Rio. Having said that, the area is rich in its own bars, restaurants and night life. Unlike Rios more famous beaches which are constructed on reclaimed land, Tajuca is natural with a gentle gradation into the sea. No sudden drops 10 yards in which catch you by surprise. Hotel suites are the best feature. Effectively an Aparthotel with massive balconies all with full sea views. Not to miss out an amazing spar and beautiful pool area with a feature waterfall. At £80 a nite it's a real contender for a Rio stay.

This should not be seen as a four star hotel. Location on the beach is great. Barra Tijuca beachbis…read morenice, safe, and beautiful. The area has a few restaurants and bars but its not really a happening spot. More like a local beach neighborhood than a world class tourist attraction. A goof 30 minutes to an hour from Rios main attractuons. The lobby is very nice. But the rooms are outdated and in need of significant upgrade. And while i was there the water damage was so severe the roof was leaking in several places on top floor making the place stink of mold. Patios for each room is a nice addition.