We delivered our baby at Misericordia Hospital in April 2026 and felt completely safe and supported the entire time. The OB/GYNs, MDs, anesthesiologists, nurses, front desk staff and volunteers were patient, compassionate, respectful and went above and beyond to keep me comfortable. I really appreciate the help and support I received from the Emergency doctors and nurses during my first trimester in pregnancy and made sure my baby is safe. Thank you Dr.Lawrence Lim and the nurses in the diabetic centre for all the follow-ups and check-ups to keep me and my baby safe. Thank you so very much Dr. Dana Rivet (OB/GYN) for close supervision and monitoring my pregnancy until delivery and Dr. Gupta (OB/GYN), she was masterful during the delivery and provided so much reassurance, encouragement and took great care of me and my baby. All the staff members at Misericordia Hospital were incredible. We would like to thank the special staff on in the Maternity ward. I want to give a huge, heartfelt thanks you to the nurses, they were kind, caring, compassionate, and honest about what my birthing experience was going to be like. There were difficult times during labor but you guys went above and beyond and aways responded with a smile. I truly appreciate that. Both Maternity ward and the postpartum care was amazing. The nurses and staff were incredibly helpful with our firstborn. The rooms were clean, modern, and quiet, making recovery so much easier. Also I would like to thank Dr. Mark Davidson (Paediatrician) for taking such good care of the baby. Misericordia Hospital staff including all the doctors, surgeons, nurses made my time memorable and the thought of this moment brings tears to my eyes. My husband and I were excited because with close supervision, my pregnancy went smoothly, and I was able to deliver our baby safe and sound at Misericordia Hospital. Thank you to all the staff who took such great care of us. read more

I have been here twice for Emergency Services. Both visits have been so well done; professional, friendly and informative. I have no complaints and if I ever have a choice of hospitals, there is no doubt where I would go. I also had a hip replacement performed in the acute care facility and same thing. Very professional, friendly, informative and always offering to assist in any way possible. Most recently l I was there on Saturday night July 19 with a shoulder separation. We even laughed on many occasions! They used the right pain medication. lol read more

On Monday Jun 23 my mom was taken to the Misericordia hospital by ambulance, my mom was 94. She was taken in because she couldn't walk her hip was causing her issues no fracture but missing cartilage (that I read after i got home at 2:30 am.) My mom sat in the bed in the waiting room only saw by the nurse 2 times and a women who did an ekg then i was asked if my mom ever was in A Fib, ummm idk. But after the ask nothing was done. Finally at 3:20 ish she was put in a room. Told by an extremely nice nurse that my mom was 5th on the list. That was a hellish long wait because she was not seen by a dr until 7 pm, the dr said she was concerned about her heart and was going to have an xray of her hip and a heart trace done. We got the xray done at 7:30. We went back to the room, i talked to my mom while i folded her shirt. She went into cardiac arrest at that time, there was no saving my mom. She passed at 10:17 pm. I want to know if all patients are treated this way or just elderly? While i was thankful for the nursing staff when we finally got a room. I am not happy about the treatment she received. Would my mom still be here if she was seen sooner that day? Should the nurse who asked the question about the A Fib maybe should have done more or went and got a Dr? Are the elderly just not that concerning because they are old? What i saw happen to my mom that night i would not wish on anyone! At the end, the very helpful nurse told us we could stay with my mom and have as many ppl as we wanted so we did, but eventually we stepped into the hall because the room becomes quite warm, only to have some nurse walk up and ask us "are you done with ****" are we DONE WITH HER wth kind of question is that? My mom just passed. If that was the last hospital I could go to for treatment i would opt not to go and suffer with my issue. read more

The place is a firetrap, as corridors are always cluttered with crap & fire doors are often propped open. Nurses abuse patients regularly by withholding bathroom access for hours at a time, refusing to let handicapped patients access to the handicap showers, and compromising their personal information by leaving computer screens open. Food is not kept at safe temperatures. This hospital should be closed. read more

My last visit was fairly good I stayed overnight in a new area The nurses in this area were terrible The Surgeon was excellent he was kind & professional & the surgery was successful The surgery was urgent The Hospital should be provided funds from the taxes we are paying in order to renovate read more

A family member of mine had an appendix surgery and he was in excruciating pain. The new department of the emergency area nurses were the absolute worst. they wouldnt speak to us directly and they couldn't help us with anything. And the wait time is absolutely ridiculous! it's insane that they call it an emergency department. The surgery had been getting cancelled or postponed every 20-30 minutes. The nurses wouldn't give any medication and they'd just disappear for the longest time. And the general surgery floors unit manager was the rudest doctor I have ever met. She wouldn't tell us anything or answer any of our questions and had the most arrogant tone in her voice. I can't believe this is what they call a hospital. read more

Needs a face lift and a good cleaning. Sorry to see that it has fallen to disrepair . I worked in the operating room in the 80's . Dr. Laskin was chief of surgery. It was a new facility that serviced west Edmonton area surrounding area. Looks rundown . Money must be tight for health services in Alberta. Doctors flock to the United States soon after getting their diploma because of poor wages. Waiting times for appointments are long . Long waits in offices are expected. The system is broken. read more

Awesome quality of care in 606W after knee surgery. My surgeon, Dr. Congdon did a great job, and the nursing staff outdid themselves with caring and kindness in very crowded rooms. Marian read more

Horrible place! It's old and dumpy. Staff are for the most part condescending. The wait times are ridiculous! I was brought in by ambulance but still had to wait for hours. Deplorable. read more

The surgery I had here was top shelf work. All the staff were amazing and quick to help. I highly recommend.

On July 30, 2021 I underwent a mastectomy of the left breast. When I entered the operating room I looked at the clock and it was 12:15 PM. I was discharged from Day Ward at 5:00 PM. Allowing 90 minutes for the surgery, I was allowed 3 hours and 15 minutes to recuperate. I cannot believe how low our health care system has deteriorated. One member of the Day Ward staff was down right rude. I left with very poor instructions of how to care for myself. I am sure the fat pigs at the top making these ridiculous decisions are earning top wages while the patient does without proper care. May I never have to return to the Misericordia Hospital again. read more

I've had a great deal of experience in this hospital, as a student and a health care provider, and as a family member of a patient. I am not sure I can do this review justice because there are just so many components to a hospital. One very important thing? The majority of the people there, even now with all the crap that's been going on in the Albertan healthcare scene since the early '90s (thank you Ralph Klein and Steve West *spit*), the majority still care and still try to do their best. They still try to connect. I have some concerns about the few who have been affected by the health care cuts, but this would be the same regardless of which institution I was reviewing. Also, I've found some hospitals have units that have high school-like gossip that can affect patient care. This, while a part of human nature, should not occur in health care. I made my concerns known to Patient Relations and I was told to "pick my battles". Parking requires either coins or credit card and you pay for it before you leave the parking lot to go inside, whether it's the emergency parking lot (please only park there if you've someone close to you actually IN the emergency department at the time) or in the much larger much more easily accessible public parking out "out front". And one small piece of advice: Always ask questions, even if you don't know what to ask, you can ask, "what things should I know about my Mom's condition?". read more

Misericordia Community Hospital - The view north from 7 West. If you squint, you can see the Telus World of Science. - Hospitals Near Me - Edmonton, Alberta

Absolutely ridiculous how I had to wait in the emergency waiting room with a broken wrist for 4 hours before we left because we were sick of it. The security was incredibly rude being rude to a woman who but her feet up because they hurt before leaving sighing and making a fit. I have seen reviews of people saying that they stood there for 9 hours with a Stroke please pick anywhere else in the city. RIDICULOUS. read more

I have been here a few times for myself to have a CT scan and a MRI. It was the same area and the first time I went for the scan, I had to fill out paperwork and watch a video. When they were ready, I had a locker to put my items in. The nurse who gave me the IV explained what would happen and she was kind. The technician was alright. The next time I was there for a MRI, I had to wait over an hour after my scheduled appointment. There isn't a lot of seating in the area, about 6 chairs but there are chairs in the hallway. Newspaper is available as well. There's also one bathroom that can be inconvenient to get to if the chair right by the door is occupied. Once inside, I was asked to change and waited in a chair for the tech who explained what would happen. I was a little nervous as I recall a friend who told me she became claustrophobic. But this was not the case for me. I was very comfortable laying down with my headphones listening to music and looking out into the mirror. The machine does get loud but the techs are great to explain what will happen and there if you don't feel comfortable. The whole procedure took about 15 minutes and went by very quickly. While visiting others who had a stay here, the rooms can be crowded and the hospital is showing its signs of age. However, most of the staff I encountered were caring. But be sure to ask questions if you aren't sure as I find they don't always offer much information. read more

By far the worst Hospital in Edmonton, came here after using my Epi pen for anaphylaxis for the nurse to tell me it's not anaphylaxis and that I'll just have to wait it out. So I went to the waiting room where I began to swell up again and the itchiness became much worse (where I've been told to use a second epi pen) so I went back to the triage desk and the nurse again said she can't do anything or give me anything so I just have to wait it out. Do not recommend coming here for any reason. read more

Very recently my Mom had to go into the hospital to have a major surgery done. I was panicking and wanting to take time off work to be with her the week she was supposed to be in. My experience with hospitals (Royal Alex) in this city is that they are overworked and understaffed so it is best to have a family member to watch over you the whole time you are in. I was pleasantly surprised with this Hospital. The staff are AMAZING and extremely friendly. I love how they have a whiteboard assigned to each bed so the patient can see what is expected of them each day and the name of the nurse taking care of them on that shift. This hospital went out of their way to make my Mom comfortable. She is allergic to any scented laundry soap. The hospital had a cart of laundry that had been specially prepared just for her. All of her bedding and gowns were taken care of. This has been the first time that I have been comfortable leaving a loved one alone. Thank you so much to all of the nurses and staff at Misericordia. You were all amazing! read more

Worst emergency intake hospital I have ever been to, from racist, rude intake nurses to right down third world country like out of a t.v show, unbelievable!! Dirty waiting area which was just a ambulance carport just tarped off, patients sick and in pain laying on the cement ground with spiders and ants crawling on them, nobody at least giving them a cot to lay on or even a blanket, not once were the chairs wiped, the one table was used to take blood not wiped before or after use, nursing staff mentally abusing patients who are just there for help. Wait time was 7hrs without seeing a doctor. I will never go back and will never let anybody I know go there, because if your skin is not white they treat you like a random piece of garbage while insulting you the whole time your there. Totally disgusted with that hospital if you can even call it that; that place should be shut down! read more

Misericordia Community Hospital - Hospitals Near Me - Edmonton, Alberta

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I made my first ever trip to the Misericordia a few years ago to pick up a friend who had been brought here after passing out at a birthday party. Considering the circumstances of what brought her there as well as the fact she is deaf you could imagine my surprise when I arrived there only to find out she had been discharged and was gone. I tried texting her on my phone a number of times and then got ahold of her mother to see if she had picked her up. It was quite late at night and her mother told me to go home and her and her husband would continue the search. The following day much to my horror I found out that my friend went into the washroom there after being discharged to use the facilities and wait for me but had passed out again. Not only that but when someone finally did open up the door and find her it was security guards demanding she get off the premises accusing her of being a drunk just looking for a place to sleep it off. So you might be asking why I gave two stars. Well more recently I had the unfortunate need to visit an emergency room and ended up here after having a panic attack. I have been to all the hospitals in the city with the exception of the grey nuns due to my anxiety disorder and I usually get treated like im over blowing the severity of my condition and wasting their time. The nurse who took down my information in the emergency room here though was EXCELLENT. She was literally the embodiment of kindness,patience,and compassion and I couldn't have asked for a better experience in that regard. Unfortunately that was where the quality patient experience ended though as once I got in to see the doctor it was once again the same old story with him basically stopping short of asking me "why are you here". I think the most concerning part of the whole experience for me was when I informed him how badly I was struggling at work due to this and he still referred to me as a "high functioning" anxiety sufferer. I can honestly say not just with this hospital but with my experience in all hospitals here in Edmonton thusfar I literally feel like you have to be in extreme crisis before they are willing to offer any of their resources and they have little to offer in way of referrals to other services to try and get mental health conditions under control. I understand hospitals are tough to write about due to the large number of staff. Your experience can literally change as soon as a new group walk in and the shift changes. This review is just a reflection of my own personal experiences however and my experiences here have not been anywhere close to acceptable by my standards. read more

Went to emergency because I fell on ice. I had by far the worse nurse I have ever encountered! Ignorant and rude! I didn't have the ability to wear a full leg brace for my knee and I don't have anyone at home. I got "well your gonna have to figure it out" I asked if she would help ordering one on Amazon for sizing and I got "no do it yourself" and she stormed out of the room and left me there apparently I could leave but she didn't tell me or ask if I wanted a wheelchair since I couldn't walk. Thankfully someone finally came in, and asked me if I was waiting for someone ‍ can't even say their were busy the waiting room as completely empty read more

The last time I went into their emergency department I was having an appendicitis rupture and this girl Jessica at the emergency desk took 5 minutes to look up from her phone. Then, once I got into see a doctor "Andrews or Adamson"...? I couldn't lay down for CT scan because I was having pain displacement and would go into convulsions when I laid down because it felt like there was a knife In my collarbone. The doctor forced me and my Mom to go home and come back when I laid down so my Mom and I signed the document "under duress". The next day the doctor "Andrews/ Adamson" called my house and told me to come back. I still couldn't lay down so I forced myself over the next day to lay by using ice packs and heating pads and sheer will. I also think the rupture had happened so it wasn't such a sharp jolting pain. So 2 days later and no sleep the doctor tells me to come in in the morning. He made us wait 13 hours in emergency before admitting me to a hospital room. There were a particular couple nurses who don't stick around long enough to ask for an ice pack and a jello or ice chips so when you ask for the second thing they snap at you "what else can I GET FOR YOU!!!!??!?? 3 days later I was diagnosed with sepsis, appendicitis and had a drain in my stomach. I was set up with a picc line and on IV therapy for 1.5 months while being told the organ would calcify. After having severe convulsions for 3 months I was finally given a surgery and then was told that I had a hole in my bowel the whole time and was going septic. Before the surgery happened my surgeon told me to go back to the hospital to get a CT scan because they needed it before my surgery and Jessica at the emergency desk was again extremely rude to me, acting as though I was wasting her time, her words were, so you just decided to show up here at 5 in the morning? Like yeah lady, I've been having convulsions for 3 months and going septic but I'm great, thanks for the 3rd degree as I'm literally still at a 40% chance to live based on what the surgeon said.... Certain people should not be in healthcare and this hospital should seriously look into having a superior come in to observe their practices because this emergency room is terribly run. If I'm ever near death again I'll be going to the UofA. read more

Was sent here in 2011 for a spinal tap. Thank God, that's over. The idiot doctor I was going to had hospital privileges here (and didn't believe that I had MS-- so made me get re-diagnosed). That's the only reason I went, and I'll think long and hard about going back. Ever heard anything about spinal taps? The size of the needle they use? The pain involved? The headache afterward? I was nauseated for at least a week ahead of time thinking awful thoughts. It's considered a day surgery, and I was going to have to stay there for 4-5 hours afterward for observation. Needless to say, I was nervous. When I called to find out if my husband could be in the room with me when the procedure was done, the chirpy voice at the other end told me, "Of course!" I was prepped first. The nurse who had to put in my IV or flush it or something sent saline straight into a vein where my thumb met my hand and I let out a bloodcurdling scream and just about hit the ceiling. She finally got that under control, but my hand hurt for hours afterward. When I was wheeled down to Fluoroscopy, my husband was holding my hand, and he entered the room with me. I've never had a fluoroscopy procedure, so I knew nothing about what to expect. Then Cruella showed up. "He'll have to leave," she snapped. "I called ahead and they said he could be here with me," I said, feeling myself succumb to tears in front of her. "No." Then she turned on her heel and just walked away into a control booth, where she continued to watch through the glass as I bawled my eyes out for at least five minutes. WHO DOES THAT??!! At last, another woman walked in (one with a heart and soul, which this other thing in scrubs seemed to lack). She very gently explained to me that because of the radiation, and the limited number of suits that they had, this was why my husband needed to wait outside-- for his protection. That was all I needed. It would be nice if I'd been told that during my phone call. Then this woman gently comforted me and held my hand throughout the procedure. The doctor and his intern came in and did the puncture (which thankfully, because of the video guiding the needle, did not hurt). I only felt the pressure of the needle being pushed in. But honestly, thanks to the doctor's narration for his assistant, I felt like a piece of meat on that table. The kind lady who held my hand when I was near hysterics raised this rating to 1 because of her gentle care. Because alone, Cruella would have pulled a 0 for this place. I made an official complaint-- enough to rate a phone call from hospital management. It is my sincere hope she is no longer employed there. If she is, I hope she got a hell of an earful about her bedside manner. read more

Went here to the emergency department after having a migraine for 3 days. They let me wait in the waiting room with screening out of control kids (if you've ever had a migraine, sounds and lights are like being shot!) for over 4 hours to only give me an IV and Gravol. They said pain mess wouldn't help, I didn't get a scan or bloodwork... Not pleased. Maybe the other areas of the hospital are good but the emergency isn't! read more

I have both good and bad experiences with this hospital. The good first: I had my gallbladder removal done here. As soon as I was checked in I was taken care of. The nurses were friendly, caring and informative. They even made me toast with jam when I woke up hungry. The bad: If you need to go to emergency, I would recommend going to a different hospital. I had to go here once, as well as my husband in emergency situations. They are always, without fail, understaffed. If someone critical comes in and ranks ahead of you in importance, you can forget being taken care of for hours. And I do mean hours. Lots of them. I had a gallstone slip into a bile duct and was in severe pain. I had to wait 4+ hours for any medication or even a glass of water. The only way I would return to the ER at this hospital is if I were having a heart attack or bleeding so severely that I would be afraid to try to make it to the U of A or another hospital. read more

This is the hospital my wife and I had our baby in, so consider this a review of the delivery/recovery area only. Most of the staff we came into contact with were awesome. We were prepared to have a hypnotic child birth (my wife was hypnotized during delivery - no drugs, less pain), and the nurse we had assigned to us was accepting, and open to our requests. Unfortunately she went on break, and the nurse that came in was an old, crusty woman, who really didn't care about our wishes at all. When it came time to deliver the baby she came back in and made a comment that really, really ticked my wife off (it was extremely rude, and uncalled for). Of course that's what sticks out in our minds. On the recovery side we had help with breast feeding, and had a number of great nurses, but once again, and old crusty nurse had to ruin things. She was giving us partial information on things, like what's involved in the "Car-seat check" which you have to undergo before you leave the hospital. I had to do it 3 times because she wasn't telling us exactly what we had to do! When you've been in the hospital for 24 hours, awake for about 36, you just want to get out of there and go home, and I felt like she was playing some kind of game trying to keep me there. We paid for one of the deluxe recovery rooms, which they make sound lavish. I was told it was a king-sized bed, which sounded awesome since I'm extremely tall. Yeah.... it's a double, not a king. The food was definitely an upgrade (and my wife said it was tasty), but they charge quite a bit more for a "partner" meal (so much that I didn't see the value in it and left the hospital for food). If you're looking for a hospital to deliver in, I'd suggest you look at the Royal Alex. We stopped in there about a month before we had our baby, and it's quite nice in there. read more

I had a really good experience there. The nurses were really nice and so was the doctor who performed the procedure I had done. The only negative comment I have to say is that the receptionist was kind of a bag. I decided to use the washroom and luck would have it, my name was called to check in just as I sat my butt to the toilet. I rushed as fast as I could but when I got to the counter I look across to see her scowling. "Couldn't you hear your name being called?!" She was very rude. Overall though, I'd say my experience was good. I'll chalk her attitude up to a bad day. Maybe she's not a morning person. read more

I grew up in the west end - been here since 1972 and when you or your kids are sick you go to the Misercordia. Unfortunately this hospital has done the best it can to kill my children. In 2002 my daughter who was four years old at the time, had developed an extremely high fever and we took her to the Mis. They did blood tests and sent us home. 48 hours later we had my little girl sitting in a bathtub of cold water trying to bring her temperature down and we took her back to the hospital because her fever was approaching 103°. When they did further blood tests they realized that they had lost her in initial blood results which had detected she had salmonella poisoning which had now advanced to a staff infection. So my little girl had to stay in the hospital for four days of which I slept beside her in her bed and on the final day when they were going to release her the nurse accidentally gave her the intravenous medication for the patient next-door. I kid you not that this is a true story and is 100% verbatim. Only by the grace of God was the medication did not kill her. Fast forward to 2020, my son goes in two weeks ago because he is experiencing significant numbness in his feet and hands and they test him for Covid - and send him home. An entire week passes and we do not get a phone call regarding whether he is positive or negative but his symptoms of numbness and weakness continue to grow to the point where he has collapsed In his bathroom. I call 811 and they say get him to emergency immediately of which I take him to the University of Alberta Hospital which by the way is the only Hospital in Edmonton that you should take anyone to because the rest are so screwed up. It turns out that he has Guillain Barres syndrome of which the Misericordia completely missed Because they were in such a hurry to send them home that they didn't take the time to look for any other potential causes. It will now take several years for him to recover because these bloody morons don't do their job. That is assuming that he ever recovers. If you want to experience what a Third World hospital would be like in South America then go visit the Misericordia Hospital and you will get a first-hand account of how incompetent a facility and its staff can be. Between them and the gray nuns these facilities should be shut down before they kill any more patients. read more

I attempted suicide and was brought here by ambulance. I had taken an entire bottle of antipsychotics which left me hallucinating really bad. They strapped me in 4 point restraints to a bed. My catheter wasn't working properly and I ended up peeing myself but they didn't care and said I was only hallucinating it, however my fiancé could see and smell that I was clearly covered in pee. I was very confused and was screaming for my mom who I hallucinated was there. At some point when I was more lucid, a nurse told me to stop being a "prick" and I'd be able to go home. The psychiatrist kept rolling his eyes at me while I spoke to him as if I was just being dramatic for wanting to die. He also said I wasn't allowed to go home because I had to face the consequences of my actions. Essentially they only wanted to punish me for trying to die instead of helping me. Horrible experience that only left me humiliated and more depressed. read more

The worst hospital. The worst attitude. They left a pee sample out for more than an hour! Unprofessional!

The staff on 7W and 4E are the best healthcare practitioners, Ever!! They treated my 96 year old mother with compassion, empathy, and genuine caring...all of them! There were no truculent nurses. They responded quickly to the nurse call bell. As many times as they had to repeat information to the patients, the staff never demonstrated frustration or anger, Ever! They are all Angels in my eyes! My mother frequently commented on the cleanliness and calmness of the wards. read more

ANGEL NURSES!!! I recently had day surgery on Friday January 18, 2013. I was extremely nervous as this was only my second time being put under. Only once before for my wisdom teeth. The nurses were so gentle, polite and very attentive to me. I sat in the bed and waited for my surgery for an hour and a half, and whenever they had a free moment they would come and talk with me and make jokes trying to make light of the situation ( they brought my junky mags to read. ( In Touch, and Life & Style) When it was my turn the porter came to get me and she was so funny I loved her Filipino accent. The anesthesiologist was GREAT he went over everything with me and put me to sleep with great ease. An hour and a half later I woke up feeling dazed and couldn't remember where I was as there were new nurses on shift now. They were awesome they came to my bedside and calmed me down and reassured me the surgery went well. While waiting for my husband and kiddos she made me toast with PB & J... yum. She helped me get dressed and brought a wheelchair around for my husband to take me to the car in. She made me feel cared for and that I had her time and full attention. Sometimes you get the feeling that they have somewhere else to be. On Monday a nurse from day surgery called me to see how I held up on the weekend and how I was feeling, and she didn't stop short of knowing it was my birthday on monday and she wished me a happy birthday! All in all a wonderful experience and it is nice to know that some nurses out there actually still love their jobs! read more

While visiting my fiancee who had just given birth to our child I find out that the nurses aren't checking on the patients, patients are having to press the nurse call multiple times to get someone to help them. This place is worse than McDonald's on almost all parts. read more

My mom had hip surgery here in 2012. It took several hours to get through emergency and to get admitted. The doctor and x-ray technician misread the x-ray and sent her to be operated on the wrong leg! We told the doctor he was wrong - she fell on the right side, all the pain was on the right side and there was nothing wrong on the left side, but he was the doctor and he knew what was right. DO NOT let doctors intimidate you or ignore you. It was because we had the nurses write on the left leg (do not operate) and that the operating surgeon saw this and cancelled the operation. The same initial doctor came and said that there would be no operation without our consent, and he was dismissive and uncaring. After arguing with him for 15 - 20 minutes he agreed to send my mother back for another x-ray and MRI. My mother suffers from anxiety attacks, so having the possibility of an unnecessary surgery was incredibly stressful. He came back the next day, said we were right and walked out. An incredibly unprofessional and unhelpful person. We were glad that he was not operating. The nurses and the physio-therapists on the other hand were amazing. They listened, showed concern and were helpful in calming my mom and treating her like a human being. Be willing to challenge doctors and advocate for a patient - we truly feel that it was the only thing that saved my mother from a horrible, unnecessary surgery. read more

Top notch staff, the nurses were so excellent I can't say enough good. The food was lousy and I'm beyond distraught that you can't get wireless Internet so that is why there isn't a 5 star rating. read more

I went here once and never, ever again. While I understand that when a woman comes in who is sexually active, you need to ask if there is a possibility of pregnancy. But when the patient tells you that they always take all precautions seriously to protect against that, you don't insist that they may have forgotten and have an interrogation line of 4 nurses asking the same question of, "Are you possibly pregnant?" After waiting a couple hours in the room for the doctor, a trainee came in and drew my blood... at least, I think she was a trainee... it was a very painful process, more so than I am used to, but trainees need face time to practice, so I have nothing against that. The kicker for me was when the doctor came to see me after my blood test was complete to tell me, "Your tests show you are not pregnant." * Long pause between me and boyfriend * They must have thought this pregnant pause was one of relief from a young couple glad to not have spawned an illegitimate child... but it was that of a baffled young couple with one in pain and the other fighting back nasty comments. The older nurse was very rushed to get us out of there and kept giving me nasty looks (as she did the entire process) and off we went to a walk in clinic. I was sent for blood tests which showed I needed to increase my iron supplement again and found out I was having a killer reaction to a flu going around. Sometime after this I mentioned the story to my sister-in-law who commented that she had a poor experience there back when my niece was ill. I will not be back there, ever. read more

I've had to go to this hospital a few times over the last year or two. I have a rare condition and when I tell them this, I usually end up with a psych assessment, told I need help and sent home. And I mean shoved out the door. I've actually started carrying documents to prove my condition which should NOT be necessary. The nurses are judgmental as fuck and so are the doctors. You have no idea what it's like to have a rare disorder that no one understands. The least you could do as a medical team is take me seriously and have some compassion. read more

While walking out of hospital last night I was walking past a male nurse with a tattooed sleeve say to an elderly homeless man "our beds are full of "real humans" making quotation marks with his fingers. I turned around while walking out the doors. I couldn't believe my ears. It was a disgusting sign of humanity and humility. I'm ashamed of his words. I was a homeless youth, and I always thought nurses were there to help. What a shame. read more

Screaming and crying in pain for 8 hours after being dropped off in waiting room via ambulance. Begged for nurse or doctor to help, but was told they were busy helping "sick people" and to "watch my attitude". Doctor finally came to see me and said he would get an IV going with pain killers, but if he couldn't figure out what was wrong he have to send me home. Another hour of screaming in pain before a lab tech rushed in with a needle that wasn't for an IV. Went into a panic attack and was surrounded by security and told to calm down or I would be arrested for "making a disturbance". Ran out of the hell hole and over to the U of A for actual humane treatment. read more

This is a review of the care my family and my terminally ill father experienced at this hospital. My dad was given five days to live after an emergency admission to hospital. During those five days, he was moved three times and threatened twice with having to share a room. Who puts a dying man and his grieving family next to someone with a broken arm?? This resulted in a revolving-door situation of ever-changing nursing staff and the resulting and predictable confusion of my father's medication continuity and pain management schedules. We tried to move him to palliative care and was told he needed to be at home when the emergency had happened, not the hospital, and that such a move could take up to a week. Time we obviously didn't have. During one room change, we were offered a cot and chair to keep vigil at his bedside, but were told we couldn't get clean sheets or pillows. They offered us the ones they had just removed from his soiled bed. We went out to the hallway and asked if there were clean ones. We were told yes, most definitely, and that nurse made the other nurse change the pillowcases and find clean blankets. My father had one night of agitation and delirium that went on for six hours nonstop. He was pulling out his oxygen tube, trying to get out of bed, and talked non-stop gibberish for the entire six hours. We pleaded with the nurses to give him something to calm him down. We were told, "We can put him in restraints, but you're not going to like it." All the while, there was a clear instruction on his chart for a sedative for just such an event as he was experiencing. Exhausted, my dad had fallen asleep for ten minutes when a nurse came in to give him his pain meds. We asked him to come back in 15 minutes so we could sleep and dad could rest. The nurse left in a huff. When my dad awoke, we asked the nurse for the pain meds and the nurse said, "Oh, but I thought he was sleeping," in a very sarcastic and unprofessional tone. We had been up six hours straight watching our father in agony. Such compassion and empathy. The last day was the absolute worst and one that will haunt me forever. My dad's breathing suddenly became extremely laboured and loud. It filled the room and sounded like he was suffocating. Every time we asked the nurse what was going on or what could be done to help him, they gave him more pain medication and said he was in pain from being constipated. He was convulsing with every breath and his face was contorted in pain. Panicked, we called in the nurse yet again and was told maybe he had a little phlegm in his throat and he'd get an enema in the morning. I had had enough. I called in the rest of the family, fearing the worst. The convulsing got worse, the pain in his face, the tortured breathing ... I can't even begin to describe the pure horror of hearing someone struggle for breath like that. We begged for a doctor to help us. Keep in mind, this was hours and hours later. They finally found a "doctor" to tell us what was going on. We asked him to please give him something to calm him down so he could go peacefully. Terrified and tearful, we asked the doctor if my dad was suffering. The doctor said, and I quote, "The patient is in agony." What??! The doctor said, "No, no, I don't mean agony like that." He then went on to explain, complete with condescending tone and rolling eyes, the medical definition of agony to us ignorant laypeople. Really?? Really??? Although surrounded by loved ones, dying peacefully in hospital was clearly not going to be an option. This doctor continued to refer to my dad as "the patient," never calling him by name or referring to him as "your father." The last words that doctor said as he was leaving the room after his condescending explanation of the medical definition of "agony" was, "If the patient is not dead in the next four minutes, we will give him some morphine." It was 12 more minutes before he came back and gave him that shot. My dad was not afraid of dying and had prepared himself as best as one can for such a thing. He was, however, terrified of dying a slow, painful death. I see him suffocating, convulsing. I hear that tortured breathing in my sleep and even while awake. The treatment we endured during our stay at the hospital was inhumane, void of compassion, and utterly demoralizing. Instead of grieving the passing of my father, which was already accepted to some degree, I will instead be having panic attacks and bursts of anger and helplessness over watching him die a needlessly painful and agonizing death, knowing that the very thing he feared the most ended up happening in a way more terrifying than even he would ever have imagined. I have written countless letters, sought legal advice, all to no avail. My only recourse left is to let others know about my experience and hopefully save them from the same living nightmare hell our family went through. read more

Uncompassionate nurses! Mom was supposed to be given potassium through her IV line because she was not allowed to take anything orally due to her inflammed pancreas. The terrible thing about potassium given through IV is that it burns your vein like hell. The nurse there was running the infusion rate of 30 but mom was in tears and screaming because it burned so bad. I asked the nurse to turn down the infusion rate to 20 so she can tolerate the pain. Mom was given 3 potassium boluses through IV at the Royal Alex.about a month prior. The nurses there had no problem turning the infusion rate down because they can see she was in so much pain. The nurse refused to turn it down and tried to scare me with all sorts of cheap tactics like saying her blood results could be out of whack if i dont let it run at 30. At this point I don't care what her blood test shows tomorrow. All I care is my mom is in tears because it was burning her so bad. I told the nurse that mom can not tolerate the pain at that rate. She left, came back and said the head nurse wanted to talk to me. The head nurse told me the textbook said to run at 30. This just showed how inexperienced and a dimwit she was because everybody knows every patient is different. I told her she can not tolerate the pain and she wants to rip the IV line out. I was frustrated because nurses at the R.Alex were able to turn it down to ensure patient comfort (and mom was still getting her potassium) but yet the nurses here are unwilling. I asked her if this was your mom what would you do? Her response was "I don't mean to be rude but I would tell her to suck it up". I was shocked and outraged by her response that I wanted to say I wish her mom was in the same situation as my mom so she could know how i feel and other patients and their families feel. How could someone in her position and in an industry where she's suppose to make people feel better could say such a thing. Where is the compassion? Needless to say we're filing a complaint again her. Stephanie is her name. read more

I was rushed to emergency here after having a finger severed...it was held on by a very small flap of skin. I saw a Dr after a very short wait. The experience went down hill fast. The Dr stormed in, with a 4th year nursing student cowering in his wake, threw my friend out of the examining room, grabbed my hand, all the time muttering under his breath, rinsed the finger off, and inserted a needle into my hand. When I asked him to explain what he was doing his rude response was 'what does it look what I'm doing?' He then stormed from the room, returning several minutes later, picked up what can only be described as 'thick cording', and proceeded to stitch the skin tightly together reattaching only the skin, leaving the bones freewheeling inside the 'skin casing', then very abruptly told the nurse to bandage it and take me to xray. At no time would he answer questions about reconstructive surgery or prognosis. I was taken for xray then back to the examining room. The Dr stormed in again, inspected the bandage. I asked about a tetanus shot as well as antibiotics but was told he was the Dr. He put a piece of paper down with instructions to be at the U of A wound clinic 4 days later, gave me a prescription for pain meds, and a package of 3 sample pills. I asked again about tetanus and antibiotics. I also mentioned allergies to which he responded "well, do you have any?". No tetanus, no antibiotics were given, but I was told to change the bandage the next day and go to the wound clinic as told. The nurse came back in, apologized, stating that the Dr was not happy with the bandage, and removed the original bandage and redid it. The poor nurse was a nervous mess, and apologized profusely. I felt the need to assure him that i felt confident with care, but not so much the Dr. The next day I was afraid for my health, so I went to a medicentre, and was sent immediately to the U of A emergency, and while there was given tetanus, and a heavy dose of antibiotics, but only after I was questioned if I was certain I had not been given these while st the Misericordia. Xrays, testing for sensory nerves and blood flow were done and questions were answered. The 3 Dr's I saw were professional. I will never go to the Misericordia again. From information I have gathered, I believe if I had seen a different Dr when this happened, the outcome would have been different read more