Sadly, I cannot recommend you bring your vehicle here. I initially came it with a blown transmission on a 2007 Chevy Colorado.
The transmission blew because the front universal joint has excess play, resulting in a violent vibration, ultimately causing the trans case to blow apart at the yoke.
The original quote was for the transmission service, and installation of two univeral joints. I also explicitly mentioned that I have an active code: p0717. That code states there is an interruption with the connection to the input turbine speed sensor.
When picking up the vehicle, the transmission continued to shift rough from 1-2. And the p0717 code remained present.
Additionally only one universal joist was replaced despite having paid for the service.
Some time goes by, and the transmission loses second gear. By this point, the service provided was no longer within warranty. Having understood that, I still decided it was worth while to have it serviced, as the engine is very well maintained and operating with good compression.
In addition to my second visit, I decided to purchase an extended warranty to give me some peace of mind...
In order to not void your warranty, Mister Transmission requires you to go back to their shop for regular inspections, at their specific intervals.
Given how busy I was with work; and how many more times I had to bring the truck in after the fact, I would have lost too much with my time off work to have been able to makes end meet.
The truck, after having been serviced 3 times now has lost second gear yet again.
(Mind you I am driving very cautiously to prevent any unnecessary wear and tear)
When calling Mister Transmission eith regard to the third major malfunction, it came as no surprise to me that they denied my warranty claim.
I also brought in to them a 2011 Mercedes B200, which also has not been the smoothest repair. I had to bring it back to them as a computer was either not installed correctly, and programmed correctly. I can't quite recall....
For being a "loyal customer" and leaving nearly 10k at their establishment, I was informed that I would receive a "good rate"
I was quoted the same repair cost as my first visit; as stated at the beginning of this review.
The takeaway: I feel taken advantage of in many ways. It's a lucrative buisness frankly... I understand times change, prices change according to the current economic status. However I feel like I could have been provided with a bit more compassion.
I held off for a very long while to post this review, so that I can be sure that I am providing a fair an accurate assessment of the situation. Essentially giving Mister Transmission the benefit of the doubt.
I think at this point, rather than worrying about my truck, I think it's more important that people know the struggle that came from my visit(s).
I don't know who to go to at this point, that will be able to resolve this ongoing issue that is my transmission. However, when l do find a reputable, and reliable repair service, I'll be sure to update my review in the later months. Hopefully my experience will not be as bad.
Sorry guys. I hate to post this, but I'm at a loss here. I really tried...
If any one has any questions with regard to the following comments above, I'm happy to take emails or calls and elaborate in further detail. Shoot me an email at nicksutarz@gmail.com
If you made it this far.......
Thank you for patients, and hearing me out. read more