From the moment Chris Via (Sales Rep and Outstanding Ambassador for Mitchell) came to provide an overview, explanation, options, and costs to the moment when Jared came to test and start up the new HVAC system we experienced a level of service, civility, patience, and support that exceeded our high level of expectation. From the exceptional documentation (which included list of accolades and awards) which was comprehensive and transparent to the professionalism and impressive work ethic of the installation team comprised of Naz, Liam and Zek, our confidence and trust grew that we had made the correct choice by selecting Mitchell HVAC over 3 other candidates. Shout out to the electricians (Tim and Anthony) as well as the install supervisor Ryan who stopped by around lunch time to see how things were progressing. The attention to detail and customer satisfaction reinforced that Mitchell HVAC was true to the core values that have elevated their reputation. If you are looking for a company that truly values their customers, have exemplary technical skills, are respectful, kind and patient, and offer a good price for a high level of service then you should seriously consider Mitchell HVAC. Thank you Jesus and Rebecca read more

I've been using Mitchell Heating & Cooling for years now. Angelo has been my technician on every visit. He is friendly and knows what he is doing. My system is a little over 15 years old now and is still running efficiently. I like that I get the same technician each time, who is familiar with my HVAC equipment. They offer service plans that include two maintenance visits per year, and you will be at the top of the list if you have an issue and need service. It is cheaper than paying for visits separately, and it's nice when they come for the second visit, and you don't need to pay, as you've already paid earlier in the year. read more

I called several places, and I chose Mitchell Heating & Cooling because Debbie was so helpful on the phone, giving suggestions for things to check that might prevent a service call. And when I needed help after regular hours, she was able to schedule me relatively soon. Jonathan was the technician who fixed my AC. He explained what he was doing and recommended things I could do to keep the unit working better and ultimately save money. I am so glad I chose Mitchell Heating & Cooling to help me get our AC back online! It's nice to know I have a local company who takes care of their customers looking out for my home. read more

Had Mitchell here once for heat and once for AC tune ups. After decades of living in different parts of the country and having these services performed twice a year, I was surprised when my filters were not replaced as part of the service - and surprised when the AC condenser cleaning was not included either (will do it if you pay extra). Technicians were competent, polite and friendly. read more

Wow! What a horrible response to my review I received. First and foremost horizon dropping their price had nothing to do with Mitchell. They didn't even know that I was getting a bid from you. They dropped the price of their own volition. And now the owner is trying to tell me to be upset with Horizon? What a shady company. They did not beat Mitchell's price. In fact I have the quote from both. Horizon gave me a discount during a slow time of year to keep their guys working. I have a lot of respect for that. But then Mitchell's owner responding my review by basically telling me Horizon was the bad guy for them not honoring their guarantee. If you read their response to my review. They actually changed their low price guarantee policy. And directly for the owner in case you were not aware. Your sales guy told me that even if someone gives me a discounted rate they would honor it so basically your response to me is as shady as the business practices you employ. If in fact you have always stood by the deal that you offer in your current response to me then you need to have a discussion with your sales guy because he personally informed me of completely different terms meaning that it is not your fault but his and he is lying about your guarntee in order to get the sale. You should be ashamed of yourself and I strongly encourage anyone reading this to study the response and realize this is a company trying to convince homeowners who don't know anything about AC that they did nothing wrong by going back on their word. Don't trust them! read more

We contacted Mitchell Heating & Cooling to request a quote on a new heating unit and we met with their representative Greg Green who provided us with information that we were very impressed with. Once we made the final decision to go with Mitchell, everything went smoothly from the get go. One thing that made our decision easy was that they offer several promotions including financing, which greatly helps us as we are seniors on a limited budget. Greg was down to earth and far from being a pushy salesman and was quite helpful in explaining the entire process from applying for the financing to the installation. The installers were on time, efficient and they also cleaned up the area to our satisfaction once they completed the job. We highly recommend using Mitchell and they definitely deserve a 5 star review and Greg did a phenomenal job in helping us make our decision. Thank you, Greg! read more

Mitchell Heating and Cooling installed a new 3 Ton AC and 70K BTU LP Gas Pack Unit (Trane) for the downstairs space in my home. Dennis Dies was my service advisor and he interfaced with the Installation team including team leader, Shannon. Dennis, Shannon and the entire installation team communicated well and the installation went as planned. Dana assisted several times on some administrative issues- she always followed through and was very helpful. I had a very positve experience and would recommend their services. read more

From my experience it was an excellent job.. On a Saturday, in a heatwave, they were the only company I called that was able to promise to get to me that day. Everything was resolved about 4 hours later. Great job! read more

Installed a new AC unit for our upstairs in May and since have had nothing but issues. We set the temp at 68 at a brand new unit can't achieve it at night. Excuse after excuse, "Your one month old filter is bad" "You need to keep the door's open for airflow". These are not sealed rooms preventing any air flow from any direction and we definitely did not have these issues with our old unit. Initial install had to be redone at the furnace because of poor wiring. I had a previous unit that was over 19 years old and half the size that did better than what I wasted my money on. I have worked in industrial manufacturing for over 20 years. I spent 18 of those years as a technician troubleshooting electrical systems and air systems. The amount of run around from their techs is mind blowing. I would not doubt they use all of these excuses for most people who don't have a technical background and get away with it. They will promise you the world with "certified techs that train all year round", "Best service around". It's all a long drawn out sales pitch that will leave your wallet empty and your house hot. read more

Excellent service from Mitchell H&C, as always, but today, they could not have sent one of the best service technicians I've ever encountered. As soon as I greeted Mr. Jared Hicks at my front door, he was professional and courteous throughout his visit. Seeing a younger adult with excellent customer service for a change was refreshing. read more

You sold us a very expensive hvac unit in which there is a part that consistently fails called TXV valve , in fact there is a class action suit that was issued against trane about this valve and you sold us this unit during the time in which these problems started and to this day, continue , shame on you and you sent a service technician out here to my house to do my semi annual check up and this part this failed on my unit which is exactly the one involved in the lawsuit. you never informed us of this part failure you never informed us of the lawsuit you never informed us of the defective product and you sold it to us anyway. And you want over $1000 to fix it. The settlement reached in the lawsuit extends the warranty and replaces the defective item yet you did not mention that at all! You have not heard the last from us on this matter, Not to mention the Facebook pages on which I will post this information. Lou Ann and John Shepherd Saw your response but you're missing the point you shouldn't have sold this to us and you never told us this is going on in the product and you never came out here to fix the problem so it wouldn't happen.this is like having a car made and you know is there's a defective product in it but you don't tell the customer and let him drive it any way.you should come out here fixed the unit at no charge to us and let it be but instead you came out here said here's the problem and now you wanna charge over a $1000 to fix it and by the way the class action settlement in this case extends the warranty and does not charge the customer a $1000 to fix the problem What are you gonna do about that read more

Mitchell Heating & Cooling - Heating & Air Conditioning/HVAC Near Me - Rolesville, North Carolina

The quality of the installation was incredibly poor so if you feel like wasting a ton of money to continually get your HVAC fixed after installation, this is the company for you. I had my air-conditioner installed in 2017 and it has been nothing but problems. I paid close to $10,000 for the unit and in 3 years after instillation I have spent another $6k getting it fixed. I had a system installed that can flow more air to the upstairs or downstairs depending on the temperatures. The regulator has frozen over five times which cost me around $100 for Mitchell heating and cooling to come out, defrost, reset. I've documented over 17 phone calls to this company in the first year. After my year warranty was up I started using a different company to service my air conditioner. They found multiple problems with the original installation. They installed a 3 ton air conditioning unit and installed a 3.5 ton thermal expansion valve which caused the air conditioning unit to freeze up again. It cost another thousand dollars to have the part ordered and install. I appreciate that this is a family run business but the job should have been done appropriately the first time. I've also made complaints to the Better Business Bureau about this company and that was the only time I got a call from the owner of the company. read more

I contacted Mitchell Heating & Cooling to get a quote for a mini split system for a porch that we are converting to a sunroom. The customer service was amazing. I was scheduled for the next day and the technician who came to our home was professional and down to earth. He understood the requests for this job and quoted a fair and competitive price. Mr. Mitchell came by to look over the job. He was easy to talk to and explained some of the potential complications while assuring me that they would do their best to complete the job as we hoped. The technicians who installed the unit were hard working and respectful of our property. They communicated every step, laid down floor protection and cleaned up the work area. They found a way to complete the job as requested. We are so happy we went with Mitchell Heating & Cooling. I was impressed with customer service and the attentiveness and professionalism of everyone who worked on this job. The unit is cooling the sunroom; we are excited to enjoy the room in all seasons. read more

Tried selling us a very expensive unit, saying ours couldn't be fixed. They were wrong. The part was under warranty. Second opinions are important! Edit to add: it did happen in Wake Forest. Service was under my spouse's name. We had an emergency visit followed by a sales visit from you. read more

Could not be happier with Mitchell Heating and Cooling! I would pay twice the price just to deal with these guys. Their entire staff including the ladies that answer the phone are knowledgeable about HVAC systems. Their guys that installed the unit were polite and keep our yard clean. Allen Mitchell, the owner, is an outstanding individual and goes out of his way to make his customers happy. We have had some issues related to our Nest thermostat which we installed with the old thermostat. The Nest went haywire and was causing some weird issues with the new heat pump. Allen was at our house within an hour to help us troubleshoot the problem. He determined that our Nest thermostat was bad. We replaced the unit and everything was back up and running. No charge. A couple weeks later the heat pump wasn't blowing so we called again. Allen was out again within an hour and identified a bad breaker. He replaced it within 30 minutes and we were back up and running. It was our house breaker so it seems like he should have charged us. He didn't. I called him a couple times because I thought the heat pump was acting weird. He was patience despite my ignorance of heat pumps. On one occasion it turned out the heat pump was in a thawing cycle...totally normal but looked weird to me. I guess I am one of his high maintenance customers. If you are looking for a reliable and honest HVAC contractor look no further!!! read more

I can't say enough on how much on what a great company this is to work with on our HVAC systems. We have had them do annual service on our dual system in WF for at least 5 years. They are always pleasant, prompt and do quality work. The person who answers the calls tries her best to get a technician out as soon as possible that is convenient for us. And the technician, Richard, is very knowledgeable and works very quickly. We had another company service our unit for several years and every time they came out they always found something expensive to fix and even told us that we needed to buy a new unit because our current one wouldn't cool our home that summer. I called Mitchell's and got a second opinion and I'm glad I did because 5 years later we still have the same unit and it is working just fine. thanks again!!! read more

I contracted with Mitchell's to replace my HVAC system in August. The work was well done, but the final price was higher than the quoted price on the contract. When I questioned my salesman about the discrepancy, I was told that there had been a misunderstanding. I filed a complaint with the Better Business Bureau, but they never responded. read more

We have always used Mitchells's in the past. The never fail to give professional, great, service. This time, Richard and Neil came out, diagnosed and fixed the problem right away. They were respectful and courteous. We will keep calling them for the same reasons we called them today! Thank you for being a company we can count on for all our heating/cooling needs! read more

The very most expensive co. No in front estimate. Charge over $300 to mount 2 standard thermostats ( supplied by the owner ) and one 3a fuse . Spend 25 min- 30 min. Hidden charge . Will never use them again. After $75 diagnostic fee which is Ok with me . They should tell how much it cost to do the work before they do it . read more

I should've left a review over a year ago but unfortunately I got a bit lazy but yesterday reminded me why I should leave this review! A year ago one of our three HVAC units died, after getting several quotes I was recommended to call Mitchell by a neighbor. I'm glad I did. They came out, quoted a competitive price that was for the same system I had been given by others but was in general about 10% overall less. In addition they of course did all the testing to make sure it was the proper unit instead of just quoting it like others did, also they secured all the proper permits ect. The work was done exceptionally fast and at the end the owner comes himself to ensure the system is up to spec. In addition they follow up to make sure everything is correct. Yesterday in the midst of the first real 90 degree day a different unit of ours want generating AC, called at about 4:30 on a Saturday and was doubtful they would make it out before Monday. The tech Richard (awesome and very friendly and knowledgeable tech) asked how late he would be able to come out, I told him anytime would do! I described the problem and got the impression he knew exactly what it was. At 9:30 pm exactly as he told me he would he rolled into our driveway. We walked to the unit, he did a couple tests told us what it was and within 15 minutes he had installed the fix. He worked so efficiently, quickly and politely that I am constantly amazed how great this company is. All that and what could've been a major repair was very inexpensive, and our AC was up and functioning in less than 6 hours on a very hot night. You should truly call these folks, local family owned and frankly fantastic customer service, and experienced not out to fleece you and very responsive. I'm a very happy customer. read more

Got a total system replacement, both upstairs and down. After the installation the owner came out and personally spent hours looking over every detail. We did have a set back on Thanksgiving, the day after the owner checked over everything. It was amazing that he came out on Thanksgiving night to get the heat back working. Still not sure exactly what the problem was, which is why I am not giving 5 stars. read more

HVAC repairs or total system replacements always seem to occur at a bad time. Mitchell Heating & Cooling is without any doubt the company you will want, if you are looking for honest analysis and peace of mind in your HVAC decisions well after they are gone. Mitchell's team is why they are well regarded in the Raleigh market. We have done business with Mitchell H&C since 2004., in 3 different homes. They have responded very quickly, and given us VERY fair and accurate diagnosis with every call. (Though there haven't been but a couple emergency type calls). Our 15yr old system failed this past Weekend. Their technician fielded a call on Sunday afternoon, and helped diagnose the problem and possible repair cost. He went way above the call of duty. By Monday, I decided it was time to replace the 15yr old system, canceled the repair call, and asked for an estimate instead. Patrick was at our home by 4pm. We invited a couple of other national companies to quote the job as well. I will say upfront, we did not receive the quality analysis from any of the others. Patrick was never pushy, answered all of our questions thoroughly and professionally. Patrick made it easy to decide what was best for our needs and budget. If you are really able to drill down and compare all aspects of who you partner up with, you will find that Mitchell H&C delivers the most bang for your buck, without all the headaches before, during, and after installations are completed. (Our neighbor had their system replaced earlier this week, and I can honestly say, that job took many hours longer. They had 2 installers. We were fortunate to have a team of 6 here!) My family wants to publicly thank the team from Mitchell H&C who handled the "professional" installation today of our new 3Ton HVAC dual zone system today. Patrick - Thank you for the extra time you put into ensuring the system was perfectly balanced for our home prior to us making a final decision. Quinton - Thank you for your professionalism throughout the day, and explaining what had been done after you and the rest of the team completed the installation. Elia - Thank you for your professionalism throughout the day, and assisting us with the new wi-fi thermostat link to our phones. Johnathon - Thank you for your professionalism throughout the day, and detailed interaction with us and obvious care you were taking while working in our home. Luke - Thank you for your professionalism throughout the day, and courteous interaction shown for my family and our home. Roy - Thank you for your professionalism, and for dropping in to make sure the team had everything they needed. ALL of you worked well together and busted your tails to ensure the job was done with precision and care. You are ALL assets to Mitchell Heating & Cooling! Thank you!! Thank you!! Thank you!! Yes, I highly recommend Mitchell H&C! (Even if it appears to cost a little more on paper. A car isn't just a car, and neither are HVAC service companies!) read more

Our downstairs AC unit wasn't working. I called Mitchell's before they opened Monday morning and left my information with the answering service. Short version: Angelo arrived earlier than expected, found the problem, went to get the part, installed the part and we had a cool downstairs by mid-afternoon. Angelo was knowledgeable, polite and professional. Thanks Mitchell's! read more

If you want an HONEST assessment of your heating and cooling needs/repairs, Mitchell Heating & Cooling is the company you need to call. Record cold temperatures here in Wake Forest over the last week and our heating unit goes out completely. We had it looked at by a large, national chain prior to Christmas and we were told we needed a full new system at over $7,000. I was referred to Mitchell by a real estate colleague of mine and called them right away. Richard came out and did an HONEST diagnostic of the system and found that the motor was bad and 2 relay's from the heat coil (I believe) needed replacement. Within two hours and for $741 the system was repaired, not replaced. We are toasty warm again!! When it does come time to replace the full system, you can absolutely be certain that Mitchell Heating & Cooling will be our first and only call we make!! Thank you Billie, Richard and the whole family at Mitchell for your integrity and excellent customer service! I have and will continue to recommend you to anyone who needs this type of service. read more

Be careful with this company. Had poor experience in using them for the first time. Although they were paid in full by me (mistake on my part!) their 'diagnostic' actually reconfigured my system (isn't a diagnostic typically to be a look and see?). Much to my surprise, technician changed its configuration but failed to tell me. Found out later that day when system came on & kept running and running - never shutting off yet nothing came from registers. Perplexed, had to stop it from running by turning master switch to off, as thermostats did nothing. Besides not having system at all, technician configuring to this condition, then leaving it like this seems unsafe; most definitely it was a wasteful condition had I not cut off with master switch! The company owner did not see my experience as a problem at all. I will not use the company again. read more

Didn't seem interested in earning my business. They must have a lot of business to treat potential customers poorly.