I purchased a 42" Heat n Glow 8KX . With installation I paid over $9000. yes that's correct I said…read moreover $9000.... Within 2 months 2 logs had fallen and started the logs on fire creating black smoke and soot stained glass. As seen in pictures. They called me and stated the parts would be around $3100 and that the contractor must have done it when they hooked up the gas. The gas hook up was in the crawl space and the contractor never touched the actual fireplace. They would NOT cover the parts. I was warned about this company even before purchasing a fireplace from them but I couldn't find anything else I liked.

I just had my gas logs installed by Ben. He did a fantastic job and was very professional and…read morepatient. I would request Ben for any future installations that I may have from the Fireplace Store.

The owner Mike came to service my grill and I bought gas logs a brand new fireplace and he…read moreinstalled the fireplace in no time serviced grill and it was awesome. My fireplace looked beautiful I had an old wood burning and I switched to gas logs with a remote I love it and grill looked brand new he cleaned it painted it it literally looked brand new he worked efficiently but was not there for long about an hour and half and 20 minutes of that time we were just talking and Mike is great I'll continue to use him for my needs. He also cleans dryer vent furnaces mailboxes flag pools stoves heaters firepit H20 tanks gas lines gas lights / electrical led lights and he also does installation for gas lines heaters And his prices are very fair extremely pleased with the service very happy.

Can't get in touch with I think they are out of business. Phone disconnected. Very disappointedread more

Bonding product used was applied the thickness of a dime in several areas, half of what spec called…read morefor. The chimney crown was repaired but slanted inward allowing water the penetrate bonding. Bonding started to detach from brick due to thin, 1.3mm, application and water intrusion from poor reconstruction of chimney cap. Industry standard ASTM C887 states properly applied bonding application has a life span of 15-20 yrs. This application failed at 6 years. The rating of 1 star is generous. Should be -2.

Very professional, thorough, and affordable service for my chimney. In addition to cleaning, they…read moreinspected every aspect of your chimney - and in my case, wood burning furnace and metal pipe too. The quote I was given was the amount I paid. No tricks or misgivings. Totally honest. I highly recommend these guys.

They didn't service my area. No review able to be given. But they did reply promptly.read more

Excellent work at a reasonable rate, and was able to start work within 2 weeks of outreach! Charles…read moredid brick pointing service for us, mostly redoing a past shotty job. Came first for a free quote, pointing out what was mishandled and how he would amend. Fully recommend. Thank you!

Deplorable, unacceptable, unprofessional, unsympathetic, time wasting lack of any schedule…read moreadherence from "Dave". Multiple missed appointments last year, looked past that because he seemed like a nice guy. Two missed appointments this year. First one, text to ask if he need me to do anything for his appointment he set with me via his last text for that evening, to which he replies "You never confirmed it with me, so i booked other appts"!!! Why would you tell me a date and time to be here, and not show up? Again? If you needed confirmation YOU SHOULD HAVE ASKED FOR IT!!!! On to tonight, haven't had a fire in the fireplace for a week, as we thought captain dependable was coming to clean it, appointment for between 6:30-7:30, he calls at 6:50, and says "I should have called you sooner, but I blew my back out the other day, and can't come tonight"! Really? Boy Scout carnival tonight that we didn't go to because Mr Considerate was coming?? It gets better, when he says "Oh, I think I remember your house now, didn't I tell you you had to get your chimney lined last year?". Which he did not, what he did do was SUGGEST IT. He also said he would provide a written estimate to see "if maybe your insurance company will pay for it". Never got an estimate, which I told him, and he mumbled something about being sure he'd sent one. We have used the fireplace for a two full seasons because he only SUGGESTED a liner, if it was such an important safety issue I would have done so, and as a responsible business owner don't you think he would have, should have, could have followed up with us about the supposed quote he sent us??? Who takes the time to build a quote then never contacts the customer? Complete, and absolute BS, and a total waste of my time, and patience. Find someone else. There are a ton of good companies in the area, this just isn't one of them.

I've worked with Josh on several projects through three homes. Super reliable, professional, fair…read morepricing and a nice guy. Glad to know a business like his in the area.

Responded and kept appt as scheduled. Priced extremely fair. Placed a brand new dryer vent through…read morebrick wall. Would definitely consider hiring him again for any future jobs...and im sure we will need many.

He was prompt to reply to my request even over memorial day weekend. Got me on the schedule within…read moredays. Was professional and courteous. Repaired our issue for a reasonable cost. Thank you!!

From the owner: Years of experience and training at a larger chimney company. CSIA certified professional. I handle…read moreany jo that's fireplace or chimney related. I also perform other home services like roofs and siding. Licensed and insured. Please call me at 724-219-7819. Thank you.