Putrid Pugilism in Pizza, Price, and Performance.
I've had bad pizza with good service. I've had good pizza with bad service. Now I can say I've had bad pizza with bad service.
It was Saturday night and I was hungry after mass. Thought I'd try a different pizza place, so I picked Mizzoni's. This turned out to be nearly as wise a decision as Magellan's to sail to Mactan.
I placed my order online. A platter and a WOWtastic deal. The total price was emailed to me, twice, of 30.10 including delivery.
About half-an-hour later, my pizza arrived, along with a bill for 34.50. Looking at the bill, I was charged 3 Euro more for delivery than quoted by email. Which also happened to be 1.50 Euro more than the actual delivery fee on the website. The platter was also a billed at 1.40 higher than advertised on the website and on the receipt emailed to me.
If it had just been me that evening, I'd of sent the pizza back and let them take an entire loss. But there were others with me and they were hungry. Not wishing to be a bad host, I was extorted the incorrect charge.
I called the store to inquire about this 4.40 overcharge. The first person to speak with me said it's because they changed the menu and the delivery fee is actually higher than posted on the website. That even though the website said I was in the 'free zone', the website is wrong. They also claimed that even though the website says 1.50 for outside the free delivery zone, it's actually 3 Euro. He was cheeky enough to say that it be a good idea for the corporate office to fix that.
His manager touted the same line. His "hands were tied" and there was nothing he could do. He said that if I had ordered by phone rather than using their website, he would of advised me of the charges. That's nonsense. He kept saying I was right, but he is just "following orders". He said he's sympathetic that he'll lose a customer, but said there was nothing he could do. He told me to call back the next day to talk to the boss who will give me the corporate complaint line.
There is quite a lot wrong with this, bordering on a form of fraud. You can't and shouldn't advert one price and bill for another. They had my number, they could of called to inform me. The onus isn't on me to know, it's on them to inform. A good manager would of rectified the issue. A good business wouldn't of had the issue in the first place.
The food itself was absolutely dreadful. The wings are battered and salty. The rest of the platter was either burnt, soggy, or mushy. It wouldn't of even been tolerable if I was drunk. The garlic bread tasted as if it had been through the microwave. The pizza was cold. It was actually cold. I had to reheat it. They were very shy with the toppings, you'd think there was a war on. Each large slice had one or two pepperonis and two or three mushrooms. That's unacceptable. I'd of done better to go to the Maynooth Tesco and buy a frozen pizza. read more
