Mark and his team at MJM Income Tax are outstanding. They are professional, responsive, and truly take the time to explain everything in a way that is easy to understand. Their attention to detail and commitment to getting things right gave me a lot of confidence throughout the entire process. What really sets MJM Income Tax apart is the level of personal service. Mark and his team make you feel like more than just another client. They are patient, knowledgeable, and always willing to go the extra mile to answer questions and make sure everything is handled properly. If you are looking for a trustworthy, experienced tax team that genuinely cares about their clients, I highly recommend Mark and everyone at MJM Income Tax. Carlos Canino read more

I dropped of my 2025 tax paperwork on 2/16/2026. It occurred to me today (4/10) that I still did not have my paperwork returned. The documents must be in the today since the due date is 4/15. I plan to find a new tax preparer for 2026. read more

They prepared my taxes last year and miscalculated my taxes owed in a significant way. They said they would contact the IRS and resolve the issue and never did. They would not return my phone calls, answer correspondence from the BBB and Small Claims court. In the end, the IRS sent me another notification with a penalty attached. This is a tax preparation factory, and I would not recommend them. They don't even deserve a one star. read more

The office seemed to be run very efficiently. The staff seem to be very knowledgeable and very anxious to help me. My taxes were done in a very reasonable time frame. Everything was explained to me in a timely manner. read more

Great service, professional people! Always get my taxes done in a timely manner and great communication. Have been using them for 8 years and will continue on! read more

MJM is a great tax service! The Tax Preparers I have had for three years have been excellent, able to go through everything in detail, finish the taxes in a week, and have done a great job. Recently, I needed some financial advice and Marie was very helpful with all my concerns. She listened, advised and reassured me. I highly recommend them! read more

Absolute nightmare of a business. Mark does not respond to emails, phone calls, or texts. I decided to "upgrade" to their "gold service" last year at a cost of $150 because it promised more immediate responses to questions and concerns... it was a total waste of $150. Now I'm receiving IRS tax penalties and interest statements from 2023 and Mark again wont respond to my messages. He seems way more interested in his time off than he is in taking care of his clients. I've never dealt with any business who treated their customers as poorly as this one. (On a positive note, Linda in the office is very nice and will promptly answer questions.). I am switching to a different tax service and I'll pay them to try to sort out the mess that Mark made. I would stay away from this business at all costs. A One Star rating is one star too many. read more

Communication needs to be better. Absolutely 100% bad communication. Some of the ladies were very rude there. Trying to get into contact with mark specifically is absolutely worse than trying to get a hold of the dang president. As well as over priced. Will be talking our business somewhere else. read more

The service is adequate, not timely. The latter being more important come tax season. I decided to use MJM, due to their closeness to me. I will probably not use them next year. My CPA died recently so I needed someone fairly quick. Close helped. I dropped off my information, the stuff I normally dropped off prior to using MJM. So I figured I was done. Nope. The needed my entire tax records from the prior year, not just the "Summary Sheet". I handed over a thumb drive with my eDocuments on it. And they always asked about a sale of some land that I had explained two or three times prior. Also, left messages to call me, they were too busy to return my calls. About the thumb drive. I received and eMail and text stating they were waiting on more info. Not what it was, just that they were waiting. I called, left a message on what do you need. No call back. Finally when I reached my tax person, they explained they had no way of getting more info from my thumb drive. Then I found that they couldn't open the .pdf's I gave them. They didn't have a .pdf on them so their older PCs couldn't open the files. All in all they did meet the deadline of getting my taxes done. Lastly they sell an insurance policy in case their work gets audited. Who does that? Your work should be so good you don't need to get audit insurance. Plus, a CPA has to defend their work anyway. I'm not sure I'll be back. read more

I've been doing business with Mark, Linda, Katrina, and the staff of MJM every year for many years now. The service is always impeccable, personalized, and done in a very timely manner. I would not take my taxes to be prepared anywhere else. read more

I used MJM tax services because my previous preparer retired. It was a disaster. I was instructed to use the online person. Feb 20, I submitted my docs and asked for an estimate. No response. I continued to call and message via the portal. Mid-March she contacted me but would not leave a phone number to communicate with directly. She failed to keep the phone appointments we made. Frustrated, I visited the office and was told they have a lot of problems with the online person. I asked if they could handle my daughter's return. Thankfully yes, after the spiel, "The IRS has hired 80,000 people, it is not a matter of 'if' you will get audited, but 'when'. For $79 we will handle all of it". My daughter asked what would happen if we did not purchase the insurance, the fee would be $350 per hour to handle. I thought the company should back their services and handle an audit. I also realized the spiel was an attempt to elicit fear in the client. We declined. On April 15, I finally heard from MJM after many attempts for status. I was told I owed over a thousand dollars! Furthermore, they never had me sign the e-sig form for electronic processing or ask for banking information. They waited until April 15 to download the e-sig yet their portal was not working. I contacted them numerous times via text, voice, portal, and email requesting the form. I finally received it on April 16, that is the day it was filed. One day late. Then it took six days April 22, to get my "simple" business return. The company is more concerned about quantity than quality. The number of "forms" they included in my return was 30% more than any return I have ever had in my 40 years. Note, you are charged by the number of "forms". The comical one was the two pages about the preparer doing their due diligence. Fraud, she did not ask many questions yet she checked the boxes. read more

Worst service ever! I received a letter from the IRS saying my mother owed THOUSANDS of dollars in back taxes and fines the first year after she used MJM (2022 taxes) to file her taxes. My mother died not a month before I received the letter so I went over to MJM to explain the situation and show them the letter that required a response back by April 26th. I was told I would need to send a copy of her trust and death certificate, which I emailed to them. They never confirmed receipt so I emailed them again. They said they received the information and would get back to me after tax season. No response. I contacted the IRS myself and told them I was waiting on MJM to review her taxes. I contacted MJM after tax season and was told they were taking the week off and would get back to me the next week. After two weeks I contacted them again and they said they would get back to me the next week. I never heard back. I contacted them again and was told me they had an answer and would get back to me the next Tuesday. Guess what? No response. These people are hacks. I have a real CPA do my taxes for the same price these monkeys charge; I told my mother not to use these guys but she wanted someone local. Thank God she didn't live to see what a mistake that was. I can't wait to see how they screwed up 2023. Now on to file a complaint with the BBB. read more

I have no idea how this place stays in business. We spoke with Mark last Summer about an issue that had arose on our 2019 taxes. He made suggestions which we followed, and brought him our business in January of this year to get the tax return amended. It was January, and we felt confident he could get this turned around fairly quickly. We were wrong. The lack of Communication and Effort was astounding. First he passed along our file to his associate. This was an issue because she seemed ill equipped to handle this matter. First she called to ask questions she should have already had the answers to had she read our file. Second, we were assured Mark would be handling our situation, not pawned off to an associate. After a month of consistently calling to get an update on the status of our tax return we learned it still wasn't done. Utterly ridiculous. This should have only taken a short amount of time. Everything was already done, and it simply needed an adjustment. The receptionist was beyond worthless. She consistently would tell me she would call me right back with the information we requested and never did. If you didn't want to work on our taxes you should have just said so. At this point we wasted a month, have incurred additional penalties, and have to start over some place else. THIS IS NOT HOW YOU RUN A BUSINESS!!! I would strongly suggest taking down your one day service sign that is displayed out front. You can't even do things in a month, how do you expect us to believe you can function in a day? read more