Friendly and efficient staff. My license type switch was handled quickly by two different staff…read moremembers who smiled easily. I told them both that they were lovely before I left. Come in with a smile yourself!

If you have a child BEWARE. As I was finishing up at the info desk, window 8 took one look at me…read morewith my infant and CANCELLED my case as I was walking over to her. I was at this DMV for three hours because of this. No one knows protocol. Everyone was rude. And when I finally get called up to a new window the window 8 girl came up and essentially said "sorry if only you were faster". I had a child! And it took a minute to get my documents from the info person. Absolutely insane. Why would the info person send my case to the windows before even giving me my documents? It also happened to TWO other people while I was there. Terribly disfunctional

Very efficient department of motor vehicle. Came in, was directed to a counter…read more Immediately a gentleman came , and I was able to renew my license. Gave me the eye exam. Then, I was called to another window to pay. If I was in the building for 1/2 hour it was too much.

I went to sign up to get my Enhanced ID and that was easy but today is January the 21st and I have…read morenot yet received my Enhanced ID. I ordered it on December 16th, it said it shipped on December 24th and I still do not have my ID. I suggest for y'all to go to another DMV place in Rochester just not the Downtown one, they'll scam you!

It's an embarrassment to NY and Monore County. Under staff rude some not all 2 hour wait and…read morewaiting.

It was a long road to get my classic car registered and on the road, they were pretty helpful and…read morepatient.

Always prompt service and polite. I have mostly dealt with them via mail for registrationread more

I waited over 23 minutes at the front desk just to ask how to get to my appointment. The staff saw…read moreme, but no one came to assist. Eventually, I called window 10, where I unfortunately received very poor customer service. Because of the way the situation was handled, I was guided incorrectly and ended up making a mistake on my title application. Now I'm being told the title is not valid and that I need to file a new one. I purchased the car from a private seller I do not know well, which makes it very difficult to find them again. The title process is also being quoted as 3 to 5 months, which would delay registering my car. Thankfully, I went to a different DMV location, and they were able to help me register my vehicle without any issues.

Amazing service from multiple tellers! They went out of their way to assist us in finding the…read moredocuments we needed to change our Colorado IDs to NY state, even helping us find the library for printers, our banks and the number for vital records for us. The two ladies who helped us before we even got to the counter were so incredibly helpful, and polite and I wished I had gotten their names to thank them again. Service counter was fast and efficient (in DMV terms of course). Definitely the best DMV service I've ever received and we didn't even have an appointment.

The Irondequoit DMV is the best around. I've been coming here for years and I'm coming from…read moreFairport. I think the occasional teller is allowed to have a bad day, but I've never had a bad experience. Today I was turning in a plate. My number came up so fast I didn't see it. The person who gave me the number gave me a heads up. Because she was paying attention I didn't miss my turn. The new location is super neat and clean and there are public restrooms there too. Also, their security guard might be one of the nicest human beings on the planet. I didn't get to say hi to him today because he was walking a little old lady out to her car. Service doesn't get any better than that! Five stars for this DMV!

town hall in the heart of the village. grown floor has the people who you will need to meet to get…read morevarious paperwork done. they are professional and actually efficient.

Impossible to call office and talk to a human. Phone lines are always busy and instead of being put…read morein queue to talk to a customer service person the phone hangs up. Infuriating.

Dealt with a very rude receptionist when trying to get a passport. Made multiple putdowns and…read morepassive aggressive comments towards me and basically helped me with nothing. Watch out for the blond-headed woman at the front desk!

For the last 10 months, Ive had repetitive probs with the lobby mail slots after hours: They are…read morealways jammed leaving the taxpayers to load up packages back into car and driving to another branch. Reporting the prob to them every week has done nothing to get this fixed. They tell me it's the customers who jam them up every time. Yet this does not happen at any other branch within 10 miles. Ive had repetitive probs with "Clerk 09" & now the new manager at this branch which compels me to update my review ... the one star belongs entirely to the counter clerk I had yesterday - luv her, she knew what she's doing, answered all my questions with helpful detailed explanations and should be promoted. But any time I get Clerk 09 it is a frustrating ordeal, and today just wasted 20 minutes of my life arguing (again) about the corporate account terms that my national e-commerce company negotiated with them almost a year ago so they would take my package :( This also does not happen at any other branch within 10 miles. Then, I tried to fill out the USPS customer experience survey at the bottom of my receipt, and I cant even get the stupid survey link to work! It keeps giving me this "Server Error in '/' Application" message! So I emailed postalexperience@maritzcx.com for technical problems related to completing surveys. Why do I bother? Because I am at their mercy in order to get paid for my work, and I strive to work smarter not harder. (If my customer service ever made things this difficult for my clients to do business with - Id be out of business a long time ago.) It's no wonder Amazon started their own delivery service. Serenity now!

If you like the DMV you will love it here! Gloomy staff do…read morethey all hate their job? Ten in line and if its break time its break time, The machines as slow as they are are even faster than these folks.

A wonderful experience from the moment we walked in. Loved the upstairs sections and seeing the…read moreMaker's Lab and Seed Library. Staff were friendly and helpful. We got our library cards and walked out with our first checkout. Will definitely be back soon to attend The many community events.

A very lovely library, as far as I can tell. It's out of the way for me, so not my usual branch,…read morebut I think something is up with the catalog, as I saw there was a video game on the shelf that I wanted, but could not place a hold on it and have it shipped to my usual branch. No problem, I'll just pop in. It was very easy to find the new games section and so I was in and out in a minute. I hope I don't have to keep driving to the various branches for items on the shelves (this is maybe only a problem with new media? Games and DVDS/Blurays), but it's also good to explore the libraries around here.