Booked in to get a new ipad last week…read more Upon arrival and a great sales spiel from the Apple consultant, i was advised, sorry we don't have any ipads available! Wish i was told that before driving out to Apple Doncaster! Thats like going to KFC and being told on arrival, sorry we dont have any Chicken! Whats the point!

So... yesterday at about 3.30pm I killed my Mac. I dropped…read moreit on its side while it was charging on the concrete, amid an oily coconut tanning frenzy. Dam you random 28 degree day... seriously! 0.34 seconds later I was on the phone to the Apple Mac Doncaster store sobbing, hoping I wouldn't be judged be tech nerds for taking its life prematurely, or even worse labelled a murder. The conversation went a little like follows: Frantic Voice: "My Mac isn't working and I need help" Nerd Voice: "O.K Let's go to the start menu and find the...." Frantic Voice: "No, It won't turn on.... I dropped it..." Nerd Voice: "You did what..?" Frantic Voice: " I dropped it." Nerd Voice: "Well, that's probably why it isn't turning on then isn't it?" (Judgmental eyes burn through phone) Awesome, me and the tech nerd are on the same page... Following on from our conversation he offered me an appointment at the Apple Mac Doncaster store as he "clearly couldn't help me from the Brisbane call centre" in the hope of finding a resolution. My one reservation prior to visiting the store was fighting the billion other tech nerds grazing in tech nerd heaven that I would have to compete with. Thankfully they knew I was coming, greeted me at the door and somehow scanned me and my MAC in ready and waiting to see the specialist. After a long winded assessment and a bit of 'out the back' emergency surgery, the prognosis wasn't all bad. Apparently the plastic casing surrounding the charge area was all that was affected, but that meant the whole bottom case needed to be replaced in order for it to charge again. I was slapped with a quote of $700 (worst case scenario) and was told it wasn't able to be fixed today and that I would need to leave it for a 5-7 day turn around... Although my "Mac Genius" was super friendly and did empathize with my situation I still felt as though he could have tried a little harder. If there was a workshop out the back, then why couldn't he grab a hammer and start banging. Its only a little bit dented, wishful thinking I guess. Devastated... Time for a new MAC I think..

I went to this store at 4.15 pm on Sunday 4 August, hoping that the usual queue had died down. The…read morestore didn't seem so busy, but one or two people were sitting or standing around. My wife and I were not acknowledged in any way. My wife and I waited as a seemingly senior person was dealing with a customer; a younger employee was standing by, but was silent. After a few minutes I asked the young man if he was serving someone: the senior person jumped in and said that he was working with her. I asked if there was a queue, whereupon the senior person told us that there was and said somewhat dismissively "Yes there is; I'll get to you in a minute". I felt as though we were getting this treatment as we had deigned to ask for service, albeit politely. Good on you Telstra. George Dingli 0421 766 849

From the owner: Please refer to the Store Locator for opening hours.read more