We have since taken our dogs back for a second stay. I thought they would recognize the place and…read morenot be willing to go in. Exactly the opposite, they rushed in as fast as they could. I think they have a lot of fun there with the other dogs. They come home exhausted which is a huge bonus. Liane is super responsive to emails and is flexible on pick up/drop off times. This is definitely our go-to kennel.