Terrible customer service I would never recommend! This company received an authorization for a special needs car seat for my son and refused to complete the order. I was provided a cubby bed and a special needs stroller for my autistic son from two other separate companies with no issue, but because mobility solutions didn't receive an authorization for all 3 orders they "felt it would be easier to just have one of the other companies provide the car seat also". As a prior medical biller I know that option for a fact is not easier and would extend the time to get the seat as I would now have to have the auth redirected. So because this company was not able to make a profit on all 3 orders, they refused to even process the one order they did receive. My son is constantly getting out of his seat and it is unsafe to drive with him alone. I guess the safety of my child was not worth the amount they would be making off one order. I am now having his authorization redirected to PRIME MEDICAL SUPPLY. The company that provided me with the cubby and had AMAZING customer service. Please don't waste you time or money on Mobility Solutions and just go to someone that actually cares about more then just money. read more

I have been going to this place since my son was two and a half years old, he is now 15 years old. The people that work here mainly the men that are working on the equipment have been more than awesome. I have dealt with a gentleman by the name of Mike, I deal with Scott and there's one other guy I have dealt with and I'm going to tell you there are none like them. Their goal is to keep the individual rolling and moving and they try their best. I would highly recommend this place if you can get in with them I would definitely use them. I will continue with this company as long as I have to. And even if I didn't have to I would still come by just to drop them off a little thank you maybe a pizza or something sometimes. I think you guys and I consider us to be so blessed to have such awesome people in our life thank you for everything you guys do for my son which actually benefits the whole family. Thank you guys and God bless each and everyone of you. read more

Mobility Solutions - This is the front door of Mobility solution it does not look very large but it's large enough for them to share their skills. - Colton, California

If you are in a need of a wheel chair for yourself or you child DONT!! Use this company the rude office manager (Alejandra)will only give you the run around and will have so many excuses in the book! This company is so unprofessional and unapologetic for mistakes, they let my sons approved referral expire and never placed the order for his chair that was back in October 2019 we are now feb. 2010 and Still No chair!! The INSURANCE was notified ! I encourage all parents or Individuals who have this same issue to contact the insurance and complain and get these pep to stop getting business !!! read more

Wish I could leave zero stars! Ordered a new wheelchair in september, knowing I needed it by a trip in Dec. As it got closer to the date, I called 4 times and talked to someone. Was told they would look into it and get me a loner if the chair wasn't here. No phone call back ever! Now its the day before I leave out of town and no chair, no loner, and no return phone call. They made me leave a message for the same lady I talked to twice! Do not use this company ever!! read more

The techs that come out to repair your chair are typically very good and nice. It's the ladies in the office that kill this review. They are unprofessional. They always say "someone will call you back" no one ever does. They receive parts and or equipment that was ordered and never call to let you know they received it or try and schedule you an appointment. They wait until you call and leave a bunch of messages before they actually make an appointment. I've been using them for years for my son's equipment because they were the authorized provider, thankfully I'm able to switch and get taken care of by a professional organization now. I typically have only dealt with Leticia and Alejandra. These two seem more concerned about their personal lives than doing their job. I can often hear them talking to people in the office about their lives while I'm on the phone with them. So frustrating. If they changed office staff with organized employees then this place might be a good option. Until then I would try other providers. Check out the other reviews. Everyone else is saying the same thing. Horrible office staff. read more

Mobility Solutions treated me great. I've had bad experiences with their competitors so sought them out for better help.Derrick was excellent, perfectly on time always and knew every nuance of my TiLite manual wheelchair. He fixed problems, made chair adjustments and I'ms o happy to find someone so helpful and on time and has the answers. Derrick is great.Best service I've had! read more

Horrific Customer service, 5 months waiting for parts. Serviced their equipment with wrong, then used, then faulty & broken parts. On continuous vacation, No email ability, Won't return phone calls. No Responsibility or Accountability! Run, don't walk to the nearest exit. read more