Here is a sample trading standard letter you will need for this company - WARNING DO NOT BUY FROM THEM. Subject: Complaint about Jensen Mode / jensen-mode.com - alleged misleading online sale, incorrect goods, refusal to cover return costs, and refund concerns Dear Trading Standards / Citizens Advice Consumer Service, I am writing to report my experience with Jensen Mode, trading via www.jensen-mode.com and using the email address info@jensen-mode.com. I placed order XXXX for a lilac trouser and waistcoat outfit. The items I received were completely different from what I ordered and, in my view, not a reasonable substitute or minor variation. When I complained and requested either a full refund or a prepaid return label, Jensen Mode replied that I would need to return the items to their "main warehouse" for inspection and that they would not provide a prepaid return label. They offered a 25% refund if I kept the goods. I am concerned because the company appears to be requiring me to return the incorrect goods internationally at my own expense, despite the issue being caused by them sending the wrong items. I have also now noticed that the parcel appears to have come from a UK address before they asked me to return goods overseas. The UK address I have found in connection with the company/director is: LUO, Min Correspondence address: Unit 7 Trident Way, Southall, Middlesex, UB2 5LF Role: Director Date of birth: November 1973 The customer service contact signing the emails is: Valentina Pichler Customer Support Team Email: info@jensen-mode.com Website: www.jensen-mode.com I am concerned that this business may be misleading UK consumers by advertising one product, sending something materially different, then requiring the customer to pay return postage to another country before any refund is considered. I am also concerned that consumers may be left with no refund, no usable goods, and further postage losses. I have seen negative reviews online, including on Trustpilot, which appear to show similar concerns from other customers: https://uk.trustpilot.com/review/jensen-mode.com I would be grateful if this matter could be logged and passed to the relevant Trading Standards team for review. I would also appreciate advice on my rights and the best way to pursue a full refund, including the return postage I am being asked to pay. I can provide copies of the order confirmation, photographs of the advertised item and the item received, the packaging showing the UK sending address if available, and the email correspondence with Jensen Mode. Yours faithfully, read more

I would give no stars if I could. I bought a jacket from this site last Autumn. It arrived, but was unwearable due to it having extremely short sleeves (I am 5'3''). I contacted the website to return the item and was advised I would need to return it at my own cost to an address in China. A jacket just short of £40 was sent at a cost of £20 and four months later I still do not have a refund... for a faulty item! When i followed up, I was told they needed tracking information to refund - tracked postage would've made the cost of shipping more than the item's worth. I will never shop from this site again and urge anyone reading this review not to . read more