I've been buying this hand cream for almost 8-9 years, especially the cherry blossom one. It used…read moreto be one of my favorites. Back then, the packaging was simple plastic nothing special , but the formula? Amazing. One pump was enough, super moisturizing, and it actually lasted. Now they've upgraded to glass packaging, which looks nicer and probably feels more "premium." But the formula has completely changed... and not in a good way. It's much more liquid, less rich, and even after 3-4 pumps, my hands still feel dry. On top of that, the price has gone up. Honestly, I would take the old plastic packaging back any day if it meant getting the original quality again.

Made in Amsterdam, you will find delicious smelling cosmetics inspired by Japan Korea, China and…read morethe middle East, like body scrubs, shave cream, colognes and make up. We were greeted with some hot tea as soon as we entered the store. I love the essential oils that all products contain. Their fragrances are great, especially if you like oriental scents. Great gifts for him and her, free gift wrap is offered as well. Samplers are available for every single item, so you get to sniff and rub before you buy. One star deduction for the fact that products contain chemicals. I always prefer natural and cruelty free.

They have everything you need in here for your hair. I finally got a proper professional blow dryer…read morefor my hair because what Amsterdam was selling was not it. If you are in the Netherlands and you can't find what you need then see if they deliver abroad.

Poor service. Checkout staff weren't good. I traveled to many places and I have buying experiences…read moreworldwide, but this one wasn't good.

Meeh... it's super limited in the choices of products it offers. It's located in the Galleria…read moreKaufhof on the ground floor at Alexanderplatz. Location is great. It is not a separate store inside a store, rather, it is just a few shelves of products of Sephora brand, Kat Von D, Marc Jacobs, very limited Becca, and Huda (which I have never used). That's it! They don't even have beauty blenders. It's very busy, too small of a place for the volume of people. They have a section with mirrors for you to try on products but they're out of supplies, no tissue or Kleenex even. They were completely out by 3:00pm, didn't even have tissue paper in the back. No tester brushes were found anywhere. No disposable mascara brushes or lip applicators were available. People were applying lipsticks and mascara using the same original brush and placing it back on the shelves. Gross. I was so looking forward to this Sephora as it is the first one in Berlin and it's a huge disappointment. I'm used to the selections in the States and in France which is a night and day difference with this poor excuse of a Sephora. As for the employees being knowledgeable, they need more training. No one could help with a Kat Von D product I had a question on. The white concealer looking thing, I wanted to purchase it if they could explain the correct and best way to use it but nope, none of them knew. I hope someone in management reads this review and changes a few things up: more training for staff, have enough supplies and tester products on hand, add more brands, expand the size it occupies in the Galleria.

This Mitte flagship store is bit more expensive than the Kiehl's store in Amsterdam, but the staff…read moreis knowledgeable and the location is (for me) unbeatable. I like that the staff doesn't push you, and always hand out plenty of free samples! It makes me one happy (returning) customer. I am new-ish to Kiehl's, but after having tried a handful of their products for the the last few months I am now at the stage where I cannot live without it. I have even gotten used to the smell, which I thought was too much at first sniff... but although it's pretty strong at first, it gets real subtle real quick. I recommend anyone on the lookout for new amazing dermatologic skincare to check out this Mitte shop, you'll feel like you've entered an old apothecary where your skin is left to the safest hands.