It was a wonderful vacation and I only paid the taxes on the room for my 5 days and 4 night vacation. Total package was $1100 for 7 vacation with time share meeting. read more

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My wife and I took a vacation with my sister and our nephew, and we stayed four days and three nights at Silver Lake Resort in Orlando. Overall, we had a really good experience and enjoyed our trip. We submitted all three required videos, and everything went smoothly during our stay. The resort was nice, the atmosphere was relaxing, and we made some great family memories together. Booking through Monster Reservations Group was easy, and the process was simple to follow. The trip was definitely worth the money, and we had a fun time the entire stay. The only thing I would mention is that I wish they had been a little more upfront about the costs from the beginning so there would not have been any surprises. Other than that, the experience was positive, and I would consider traveling with them again in the future. read more

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Katie P was very helpful and nice. I made some changes to my package and she took care of it. read more

Monster Reservations Group - Travel Services Near Me - Myrtle Beach, South Carolina

Orange Lake Resort is the perfect Orlando escape. It has a wonderfully laid-back vibe that's great for both vacations and retirement. There's no shortage of things to do with all the pools, golf, kids' play areas, arcades, and delicious dining options. Shoutout to Monster Reservation Group for the incredible customer service! They handled all the planning details with total expertise, making the whole process incredibly easy. I'm already looking forward to booking my next trip with them! read more

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My overall experience with Monster RG has not been good. When I initially phoned "Vacations Deal Hub" and I spoke with "Bobby". I got the usual high pressure sales pitch to buy now or the same offer won't be available. Bobby told me all the vacations they offered were at least 6 days and 5 nights and were "ALL INCLUSIVE". I specifically asked Bobby if this were true for Cabo San Lucas. Bobby assured me it was.I also asked Bobby if VDH overbooked and would I have any problems getting reservations at the destinations I chose. Bobby again assured me that if I booked in excess of 30 day in advance I would not have a problem getting what I wanted. I told Bobby I needed to do a little research the company and he offered to call me back in 3 hours. Bobby called me back in about 3 hours. I again asked him the previous questions and he reiterated guarantee so to speak. I was transferred to another person who was described as a "Phone verification specialist" This female took my personal and credit card information and I asked her the same questions I had asked Bobby about availability and the all inclusive packages Bobby told me about. This call was recorded. During this call, I was asked if I wanted to purchase an insurance policy that was all inclusive including airfare and covered cancellation for any reason whatsoever. I was also given an additional an additional 8 day 7 night vacation. At the end of the conversation, I was told I would see a credit card charge from "Monster RG". I was surprised at this declaration, so realize that "Vacation Deal Hub" is nothing more that a boiler plate company to solicit business for Monster RG. The following day I phoned Monster RG reservations and tried to book my "ALL INCLUSIVE VACATION" 6 day 5 night to Cabo San Lucas. The Monster RG reservation told me Cabo San Lucas no longer has "ALL INCLUSIVE" hotels and I would have to pick a "NON INCLUSIVE" hotel. So to this point, EVERYTHING I had been told by Bobby and the phone verification specialist was a total lie!!! I asked to speak with a supervisor and I was put on ignore referred to as hold. I called back and spoke with a woman named "Trina". I explained my situation and told her how I had been lied to by the company's agents about everything! Trina told me there were all inclusive vacations available in Cancun but the company recently stopped offering "ALL INCLUSIVE VACATIONS" to Cabo San Lucas. Trina told me she was able to find me a "Non inclusive" 8 day and 7 night ocean view suite stay at the Villa Del Palmar in Cabo San Lucas. Trina suggested I book my flights before I finalize my Villa Del Palmar hotel. I immediately made flight reservations with Southwest Airlines at a cost of over $600. Directly after booking my flights I called Monster RG to finalize my stay at the Villa Del Palmar Hotel. i SPOKE WITH "Madison". At first the Madison asked me if I was aware of the additional cost such as cleaning fees and resort taxes. I told Madison I was not advised of any additional cost!! I ask Madison what the cost were and the agent told me she would have to check. I was placed on hold. After several minutes on hold, the Madison told me the Villa Del Palmar was NOT AVAILABLE!!!! WHAT THE HELL!! I believe I was able to get the entirety of my membership fee of $798 plus the additional $299 insurance fee refunded, but I won;t know for a few days. Now I have an airfare in excess of $600 to a location that has no availability!! MONSTER RG AND VACATION HUB DEALS ARE TOTAL SCAMS AND SHOULD BE TREATED AS SUCH!! AVOID THEM!!!! read more

My wife and I just returned from a 6 night, 7 day trip to Nevada and Arizona. We took advantage of 3 of the 4 nights booked through Monster RG at the Holiday Inn Desert Club Resort. We paid a $150 reservation deposit that was returned on a virtual gift card after completing a 2.5hr sales presentation. The location of the resort was directly beside the Sphere where we saw No Doubt perform and the central just off the strip location was perfect for a few days of Las Vegas strip adventures. The resort charged only $42 in taxes but included free parking. The resort room was spacious but dated. Some of the amenities were closed or being repaired but we didn't book this place for its luxury - we booked it for the value and the convenience. All the employees were friendly and accommodating. The sales presentation was as expected but each person was respectful of our declination to their push for package purchase. We added Monster RG's white glove service so that we could change the reservation and to access an additional "free" trip. Given our experiences so far, we look forward to using their services again. The only reason we checked out before the end of our 4 night stay was because we wanted to experience the Grand Canyon South Rim, Sedona, and enjoy overnight hiking adventures in those areas. Proximity doesn't lend to day trips so we couldn't take full advantage of the stay. There are so many options for incredible day trips outside of Vegas so don't sleep on this incredible value. You won't be disappointed.My wife and I just returned from a 6 night, 7 day adventure through Nevada and Arizona and used 3 of the 4 nights we booked through Monster Reservations Group at Holiday Inn Club Vacations at Desert Club Resort. Overall, we were really happy with the experience and felt the value was excellent for what we paid. We paid a $150 reservation deposit that was returned on a virtual gift card after completing the required 2.5-hour sales presentation. The presentation itself was exactly what we expected from a timeshare-style package offer, but I'll give credit where it's due: everyone we interacted with was friendly, professional, and respectful when we declined the purchase offers. There was definitely sales pressure at times, but nobody crossed the line into being rude or aggressive. The location of the resort was a huge win for us. It's directly beside the Sphere where we saw No Doubt perform, and the central "just off the Strip" location made it incredibly convenient for exploring Las Vegas without constantly fighting Strip traffic or paying outrageous parking fees. The resort only charged about $42 in taxes total and included free parking, which honestly felt like a steal for Vegas. The room itself was spacious, clean, and comfortable, though definitely a little dated. Some amenities were closed or under repair during our stay, but we didn't book this place expecting luxury resort vibes. We booked it for convenience, location, and value, and it absolutely delivered on those fronts. We also added Monster RG's white glove service, which allowed reservation flexibility and included access to an additional "free" trip offer. Based on our experience so far, I'd absolutely consider using them again. The only reason we didn't use the full 4-night stay was because we decided to pivot and spend time exploring the Grand Canyon South Rim, Sedona, and some overnight hiking adventures in northern Arizona. Those destinations really deserve more than a rushed day trip from Vegas. One thing I'd tell anyone considering this package: don't underestimate how many incredible outdoor adventures exist within driving distance of Las Vegas. If you're flexible and enjoy road trips, the value here can be pretty incredible. If you go into it understanding that you're trading a couple hours of your time for heavily discounted accommodations, this can be a genuinely great deal. We certainly didn't leave disappointed. read more

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The room was clean and staff were welcoming. However, the room faced a wall and while we had a balcony it was on the same level as ductwork feeding the ballroom or hallway below. Seemed like a room of last resort, when I don't think the hotel was anywhere near full. I guess we got what we paid for. I didn't join Monster to have a good booking experience. I joined to get a nice room at a great price. This was our first experience so the bar is low. we will see where it goes read more

Monster Reservations Group - Our balcony view. - Travel Services Near Me - Myrtle Beach, South Carolina

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Nightmare Been an endless line of calls from them and a plethora of third parties. Always want to help but go against the terms and the value stated at the start of the process. They mess with your time your money and your patience I hope they see this and understand how much they dissatisfied me read more

My vacation experience with monster has been great. The people were really accommodating. And even though it was rough in the beginning with the booking part, the people went over and above to make sure I was taken care of, especially because of what happened in the beginning. My trip turned out amazing. I would definitely use them again. read more

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I got the vacation pkg bc its sounded really good but they should be more transparent. They "forget" to mention certain things and when you're ready to complete the process, you're told about other fees/requirements. They transfer calls too many times to different agents before completing the process. There is some deception but they tell you it wasn't intentional. I made my 1st reservation and hopefully everything goes as expected. read more

Had a great time my reservation went without any problems i have already scheduled my next vacation in Myrtle Beach customer service was great and we got on the beach on short notice in busy beach session read more

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Ka'Mauri H. provided exceptional customer service and support regarding a package I purchased. After I requested a flight certificate, she informed me that I qualified and that I should receive it later. Please note that this review is solely about Ka'Mauri H. and not the Monster Reservation Group. She would have received a five-star rating, but one star was deducted due to the company she represents. read more

Monster Reservations Group - Campaign Engagement! - Travel Services Near Me - Myrtle Beach, South Carolina

We have wanted to stay on Myrtle Beach for a while and was happy to find a great deal for a 2 hour sales pitch. After our initial sign up, we chose the Homewood Suites Oceanfront and was told this reservation was going to be for a 1 bedroom suite with 2 queen beds and a pull out sofa. We were initially told that we were limited to 4 people (we are a family of 5) so we were going to have to choose one of the kids to stay home. This was because the room supposedly had a 4 person max capacity, but that didn't sit right with me because if you have 2 queen beds and a sofa sleeper then technically the sleeping capacity would be 6. So I called Monster on the phone and explained the situation to Sabrina, who was helpful as heck and spoke with a supervisor. The supervisor told Sabrina to have us call Homewood Suites and ask. So we did. When we called and asked, they clarified that the room capacity was in fact 6, and we'd be perfectly fine bringing all our kids along. They also mentioned that if Monster had any questions as to the capacity of their rooms that any of the supervisors or employees were welcome to call and that it seemed inappropriate that we had to call. I relayed this information to Sabrina and thanked her for her help. So we arrived here to check in, process was smooth enough. We get to the room and... It's a regular room. No bedroom, no kitchen, nothing that was promised when we made the reservation or when we called to verify the room. That's fine. We can deal with that as well I suppose. We are currently in our 3rd day here and for the last 2 nights we've gotten bad sleep because of a malfunctioning AC unit that is making horrible noises that either wakes us up because it's loud or we wake up hot because it's off because we can't stand the noise. Hopefully, since we have now audio recorded the sound, maintenance will be able to help us but we have no promises here. Beyond the booking issues and room issues otherwise the vacation has been very nice for my wife and I and the kids. We will be returning to Myrtle Beach again when we have the chance although probably next time not at the Homewood Suites Oceanfront. The beach has been relaxing, we've mostly enjoyed the pool although it is very chaotic, poorly temperature controlled, and if one more 12 year old kid splashes me in the hot tub because they're using it like a smaller, warmer pool to do laps in I'm going to dunk their heads under the water. Haha. Joking but it's made going in the hot tub far less attractive. The kids love the beach though and I'm adding pictures of the beach to this review. read more

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Athan A was the best! He helped me with all my questions and and made sure i was happy at the end of our conversation.

Athan did a fantastic job... helping me find accommodation. ultimately i had to ask for a refund due to lack of availability for my destination of choice Thank you Athan. i appreciate your professionalism & care read more

My husband and I just got back from a trip to Gatlinburg Tennessee with monsters reservation group. We had selected a hotel when we originally booked. They changed it last minute to a different lower budget hotel. The accommodations were in a safe place, but the creek side that I had been looking for at the other location was not at this location. The beds were comfortable. It was fairly clean. Even though the bathroom door wouldn't close, there was no where to hang a towel in the bathroom, but overall felt safe and plenty of parking. We had a fantastic time in Gatlinburg and pigeon forge. We slept well after our adventures in the Smokies!! read more

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Total scam outfit based on lies and deception. I'm surprised they are still in business. They charged me $500 for a "free" room then put us in a hotel room that could best be described as a closet with a beds in it. read more

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Kailey McClellan was the most patient person ever. She was very thorough in trying to find me the best possible accommodation to fit my needs. Definitely a service I would use again. read more

Myrtle Beach is such a wonderful destination with plenty of entertainment, delicious food, and a laid-back vibe that's perfect for a vacation or even retirement. A big thank outstanding customer service! It made planning my trip so easy with there expertise and attention to detail. I'm excited for many trips to come. read more

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A great 5 day 4 night vacation in Gatlinburg. Reservation process was easy and everything went smoothly during our stay. All the fun of downtown Gatlinburg and easy access to hiking in the Smoky Mountains. read more

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Ray Newby was extremely helpful. Very professional. He explained everything completely and so I could understand. Thank you Ray read more

Overall my time was spent with my family and that's what matters! The hotel we stayed at was not the cleanest as there was blood drops on the tile floor just outside the elevator for around 36hrs even though front desk was notified. This has nothing to do with how well MRG- has done business. GATLINBURG overall was a fun and exciting time! read more

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High pressure sales resulted in my purchase of a vacations package. I've been unable to book any trips because there is never any availability. Now these folks are harassing me to pay more to keep my account ipen due to inactivity. The nerve! I'm resolved to the fact that i got scammed, but they won't stop calling. Sometimes multiple times a day Stay away from thus Monster. read more

Was able to get my booking done with the help of Reanna, she was awesome! I look forward to the remaining trips I have and plan on posting reviews after each trip. read more

I spoke with Candace Bowe; she was very professional and very knowledgeable and very empathetic to my situation. I completed a survey on 05/18/2026 Approval Code 378990. Candace mentioned I should have gotten an email asking for my dates. However, I never received a follow up email. My travel plans are Aug 26,2026 thru August 29, 2026. I am not sure who was at fault, but all rooms are booked in New York. City for those dates. Because it is a promotional event, I am unable to get a refund. August 29th is my daughter's 21st Birthday! This was my surprise for her. Candace mentioned she will keep an eye out for any cancellations, and if so, she will then contact me. She mentioned there are no guarantees. Which I understand. It's nice to know that even in the messed-up world we live in there are still sincerely nice and competent people! Candace Bowe falls in the excellent customer service category! If there is anything you can do please call me 858 284 6118 read more

Monster set us up with a trip to Nashville. resort was amazing! Great food. Fun entertainment. Vintage shops even with full bars in them. Thanks again to Monster read more

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Called to cancel a monthly subscription to one of their added "discount affiliate's." Spoke with Victor, his service was great. The representative was knowledgable and handled all of my needs. The representative had good communication and was pleasant to speak with. This interaction was very positive. My subscription was cancelled without any issues so far. - Thank you. read more

Spoke with Dwayne lahnert about changing the location of my booking. He was very personable and clear and I'd be happy to speak with him again about any questions or concerns. read more

Melissa LaBlanc was very pleasant and helpful. She went the extra mile to help us book our vacation.

The hotel was ok. It was on the river, and it was humid outside, so our room was humid. The air cooled the room, but it still felt sticky until the weather outside was better. The room was clean and breakfast was about the same as any other hotel. The presentation was ok, but not impressive. There was coffee, soda and crackers available. The main presenter came off as a little rude in my opinion. The sales pitch was as good as it could be, but I wasn't interested in spending that much money. read more

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TIMESHARE HUSSLE!!!! BUYER BEWARE!!!! Very pushy, adamant, persistent, crafty and all just to say the least. Refuse to refund any initial fees. read more

Joanna Edward's was a pleasure to work with! She understood my concern and offered a resolution within seconds of being on the call with her! I requested that she continue to be my person for booking trips and anything else needed regarding my "Monster Reservations" but, she stated that that is not possible! I was disappointed by her response but, understood that company policy doesn't allow for that. I will just hope that "when" I have to call back that I will reach her extension! She is an asset to the company because she strives to assist and satisfy the customer! read more

Amanda Stubbs was amazing!! Gave me all the information and I'll be booking soon!! Of you get a chance to book with her...take it! read more

Bevon Reid was an awesome customer service agent. He answered all my questions in a professional manner. He has certainly an asset to the monster team. Thank you so much, Bevon. read more

I enjoyed my stay at the Tahiti Village in Las Vegas. I booked with Booksi/Monster Reservations Group. Tahiti Village was respectable and had a nice pool for me to enjoy. The bedroom and bathroom were nice. I didn't get to use the amenities like Lazy River or fitness center but it was nice to know about these ammenities. I did have to eat at the hotel restaurant...they also have 3 to choose from. There is a shuttle to the strip...I think twice an hour from ? to 8 pm? There is a spa here and activities center that I did not have time(/money to go to the spa). You can easily take a ride share or taxi from the Airport of if you are resourceful, you can take the Airport rental center bus and get off at the rental center. The walk is an easy 14 minutes or take the Deuces bus for $3/regular price to the corner closest to the Tahiti Hotel. I had asked a two bedroom and I never got it. It would have been better. You can upgrade if there is one from the 2 room large studio that I got with a door on the bedroom. Monster Reservations and Booksi do not make it clear about ALL THEIR RULES when you pay their fees for a stay. They also define Canada as a domestic trip and Mexico as an international trip. The person who classifies Canada as a domestic trip needs to go back to grade school. read more

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I was completely satisfied with my costumer service when I talked to Rocio Martinez (Rosie) on the phone. I really appreciated how helpful and kind she was. She definitely provided the best level of service possible. read more

Monster really hooked me up! I stayed at the flagship resort and it was excellent. The confirmation team and support was extremely nice and helped me when I had questions. The stay was great. It was a little cold, cause of the off season, but my friends and I made due and had a fun time! read more

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Carlarae was so helpful and friendly. I would definitely do business with her at Monster again. read more

Monster Reservations Group - The Eagles at the Sphere sign - Travel Services Near Me - Myrtle Beach, South Carolina

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The service representative Antonio Robertson was amazing! He answered all my questions, he was very professional and patient and made sure I understood everything included with my reservations. I also received an email promptly after our call ended, just as promised. Would highly recommend Monster Reservations Group for travel! read more

I'm very pleased with the wonderful service he provided me when I made my 1st reservation through Monster Travel. Very knowledgeable and helpful! read more