This is a very long and detailed review. I want to say that the 5 stars is for monster and specifically Nikita White in customer service. She was helpful, courteous and listened to my rant about my last (current) vacation. We've traveled probably at least a half dozen times using monster reservations. They get good deals from the vacation destination with hopes that new members will come from the trips. I completely understand and appreciate whats happening here. If you don't want the timeshare or vacation club pitch every time you travel then this is not for you. However, if you're willing to go through the presentation at your destination, the prices are fair and trips are great.....until this time. Monster called me and said we want to thank you for using us so much. We want to reward you with a trip that is just a trip. No presentations no selling, just a vacation. Okay...I'll bite. We booked our trip & flights and waited almost a year for this much anticipated (and needed) vacation. (The wait was our choice, time off work etc. Nothing to do with their availability or ability to book sooner.) Fast forward to now...we're on our trip...we are at the Confresi Resot and Spa in the Dominican Republic. We were picked up at the airport and taken to our resort. When we got here we tried to check in at the main lobby desk...nope.."Monster check ins are down that hall, around the corner, down the stairs to guest services." Okay, we check in and are given silver bracelets, all monster guests have silver bracelets and all monster guests are booked into the same cluster of rooms. These rooms are outdated, in poor condition and not near anything (pools, restaurants, bars, activities etc) except the hospital which receives 24 hours activity and the casino. First morning here and our phone rings, "we're picking you up for breakfast." Oh. Okay. Why? "You need a tour of the facility." Okay, here we go. So we spent 6 hours on day 1 in a high pressure sales pitch. We said no the expected amount of times. We were insulted and the manager (forgot his name) even said "okay,so you're wasting my time?" Yeah! I guess so buddy. No one knows what anyone is going through financially and to have the fact that we even booked this trip thrown back at us is beyond insulting. We were told, if we buy now, we will be upgraded to V.I.P. status and moved out of "that crummy room" immediately (Their words not mine.) We didn't buy and because we have silver "Monster " bracelets we're being treated like third class I'd say humans, but im pretty sure the strays are being treated better than us. Silver bracelets and you cannot have a refill of CLUB SODA at Bellini (one of their 11 restaurants, this one has a buffet, 4 of the 11 restaurants do and we can only go to the bufftes.) Making a reservation for an off menu restaurant? You have to walk to where you checked in between 9 and 11. I tried for 4 days straight and everything was already booked even on the day I was there at 9:13. They booked us for the last day of our trip, the last seating and the only restaurant available. Our room has no hot water, we are not allowed on certain beaches, pools or restaurants. Because they want you to buy a club membership, and if you don't, you don't have access to certain areas. You would think they'd give you V.I.P. service right away so you know what you're getting. The beaches we were allowed to be on were dirty, had broken down cabanas, and broken showers. The beaches for "members" we're pristine, beautiful furniture and silk draperies and people to wait on you at your chair or cabana. We've been to all inclusives before and I wouldn't recommend a Lifestyle Vacation Club destination to anyone. And I wanted all the monster members to know how you're treated if you don't buy in. Also a little miffed that we were told one thing (no pitch, just a thank you") and it was yet another pitch and a day whole off the vacation. The buffet food was good. The Colosseum shows, A+. Some staff judged us by our bracelets. But the maintenance people and housekeeping were kind. read more

A Huge GOLDEN THANX to Monster Vacation for Booking me a 4 days/5 nights at Holiday Inn Club Vacations at Orange Lake Resort in Orlando, FL Customer service, was friendly, even when the call disconnected I was able to pick right back up based on the notes, they took! Update, reminder, emails, texts, made it easy!!!!! No blindsides, everything was discussed upfront & happened as they told me... As someone who frequently visits Orlando, I honestly thought I had done enough research before booking this stay. I expected a nice resort, but what I did not expect was to be completely blown away by the size, amenities, and overall experience. When people say this property is massive, believe them. At over 11,000 acres, this is far more than a resort--it's a destination all by itself. In fact, once we arrived, we realized there was absolutely no need to leave the property. ‍ My daughter and I planned this as a staycation, and what we thought would be more than enough time--from Tuesday through Saturday--turned out to not be nearly enough. By checkout day, we were already talking about when we could come back. The pool areas alone could keep a family entertained for days. Between the lazy river, splash areas, multiple pools, and water features, nothing ever felt overcrowded. There was always space to relax, play, and enjoy the Florida sunshine. One thing we loved was how much there was to do beyond swimming. We enjoyed karaoke nights, arcade games, movies under the stars, beautiful walking paths, and family-friendly activities throughout the resort. The resort's QR code system made it easy to stay updated on daily events, dining specials, and entertainment offerings. Getting around was also incredibly convenient. If you don't feel like walking, the resort shuttle runs regularly throughout the property, making it easy to get wherever you want to go without ever moving your car. We stayed in a newly renovated two-bedroom villa, and it was absolutely beautiful. The accommodations were spacious, comfortable, and well-maintained. One of my favorite moments was enjoying breakfast on the patio while overlooking the golf course. It felt more like a private retreat than a typical vacation stay. Golf enthusiasts will love the property as well. The grounds are stunning, and there are options for both experienced golfers and those simply looking for a fun experience. The dining options exceeded our expectations. The spinach dip at Tradewinds was delicious, and the tacos at Breeze were a family favorite. Having multiple restaurants, snack bars, and poolside dining options made everything convenient and enjoyable. As a parent, I also appreciated seeing security throughout the property and how well everything was maintained. The resort felt safe, clean, and family-focused from the moment we arrived. If you're looking for a place where you can truly relax, reconnect with family, and enjoy countless activities without ever leaving the property, this is it. We came expecting a nice stay and left wishing we had booked even more time. The GOLDEN girls will absolutely be back. read more

Our recent family vacation booked through Monster Reservations Group exceeded every expectation and created memories that will last a lifetime. We stayed in a beautiful two-bedroom villa at Holiday Inn Grand Vacation Club Orange Lake in Florida, and from the moment we arrived, the experience was exceptional. Check-in was fast, warm, and welcoming. Within minutes of arriving, we received a text message connecting us to our personal Vacation Navigator, who was available throughout our stay to assist with questions or concerns. That level of service immediately made us feel valued and cared for. Although the resort is conveniently located near the main highway, you would never know it once you enter the property. The atmosphere feels more like an international luxury resort tucked away in its own private paradise. As we made our way to our villa, we were delighted to see deer crossing the road--an unforgettable moment that brought excitement and wonder to our children and grandchildren. When we opened the door to our villa, we were genuinely impressed. The accommodations were spotless, beautifully decorated, spacious, and thoughtfully designed. The fully equipped kitchen made it easy to prepare meals when we wanted to, and having a washer and dryer complete with laundry detergent provided an extra level of convenience that made us feel right at home. What truly sets this resort apart is that everything has been carefully planned to create a stress-free and memorable vacation experience. There were endless activities and amenities available for every member of the family. Golf carts were available for getting around, along with exciting water activities including jet skis and kayaks. The resort offered multiple dining options, a beautiful lazy river, game rooms, a convenient market stocked with groceries and toiletries, and even an onsite lounge where adults could relax and enjoy some well-deserved downtime. One of our favorite conveniences was the scheduled shuttle service, which allowed us to explore the expansive resort without ever needing to drive. The resort also offered discounted tickets to nearby attractions, making it easy to experience even more of what the area has to offer. Every detail seemed expertly thought out--from the accommodations and amenities to the customer service and convenience. Monster Reservations Group helped us book a vacation that was relaxing, exciting, comfortable, and truly unforgettable. If you're looking to create meaningful memories with your family while enjoying the comforts of a luxury resort experience, I highly recommend booking through Monster Reservations Group. Thank you for helping us create a vacation filled with laughter, adventure, relaxation, and priceless family memories. read more

If I could give this a negative review I WOULD. we booked out vacation to Atlantic city, drive 4+ hours and we get to the desk to check in. They tell us there is a $250.00 deposit on top of the $75 parking fee. Now, we had already paid $150 plus the $99 fee in case it had to be rescheduled. Which this vacation was gifted through my mother's TIME SHARE so we shouldn't have paid anything. Regardless this was taken through my credit card 2 weeks ago. We got a call from them to confirm the vacation, then they asked for $38.05? No clue what this was even for???? Anyways, we get to Wyndom hotel, the guy in the lobby says, you have to pay $75 for the parking(fair enough) then $250 more for the room? Ummm we already paid and it says nothing in the confirmation email about anything more than the parking fee. The guy at the desk swiped the card it declined, well no duhhh I put enough on there for the parking fee, then he tells me it's $325 altogether. After the back and fourth we call the monster reservation group. They claim to have never HEARD of a fee from Club Wyndham skyline tower. I said gow, YOU booked us the trip?!? The proceeded to put us on hold for over an hour. The booking manager comes on the phone to say he's from northeast PA so he wanted to talk to me. So I explain what's happening, he puts me on hold for 45 minutes. Finally we hang up, call back and they CANCELLED THE VACATION?!?? We drove all this was on our Anniversary and drove home. Altogether we spent so much money to even get here for food, gas etc. Money is tight for everyone! I was gravely disappointed in the outcome and the refuse to refund me any of the Money I already paid into getting there. Oh and they told us they will be charging $550.00 for a cancellation fee so all together they will have gotten, $899.00 for WHAT?!?? Biggest scam I have EVER dealt with, and if they "claim" you can gift a vacation, that's clearly not true. If your smart, get as far away from these people as possible. All they care about is the commission. They do not care about the consumer. Lastly, a timeshare owner walked in while we were getting off the phone with Monster reservation, to check in. Only for the man at the desk to tell him and his ENTIRE FAMILY they gave the room away?!?? Yes, a timeshare owner who has the right to be there at anytime, was turned away. Yes, it was also through booking. At least we made a friend who went through the same trash we did!?!? read more

***Edit 2 days later. At bottom*** I called in to use my white glove service to change my destination from Florida to Atlantic City in New Jersey. I was given an operator by the name of Frederick. On a previous call with a different operator that I had made, I was told that Atlantic City would work for the time that I asked for. So for this call I asked for Atlantic City. Somehow that got translated to Virginia Beach in a completely different state. Now I'm not looking at a map exactly when I'm being told something and I understand that places in different states have similar names or names of other locations. I didn't think to question that Virginia Beach is close to or around Atlantic City. Never been there before. Wanted to go. After confirming the details of the trip of Virginia Beach and at the end being told congratulations! Hope you like Virginia and me saying you mean New Jersey right? And kind of getting a laugh of. Yeah that's what I meant. I get the confirmation that it is actually in Virginia. I call after getting that confirmation email a day and a half later. After being told that I would be reviewed, I'm told by "superiors" that because I said okay to the destination, he said that I would have to pay for another White glove service to be able to change my destination and then I could get the destination that I originally asked for. Pay again to get the destination that I wanted to go to? Not satisfied with this process whatsoever. Not satisfied with the service that I got. Not satisfied that I somehow wanted Virginia Beach and not Atlantic City in a completely different state. Whoever Frederick is needs to confirm destination or some type of training because I don't know how you get Virginia Beach from Atlantic City. Good day. ***Edit 2 days later.*** The above happened over the weekend. At the start of the week Tariq B. responded to my situation. I am pleased to report that I was given excellent care with my unfortunate outcome. Not only did they fix the mistake of wrong destination, but offered a way to to immediately reach out if my reservation had any issues day of. I'm confident this was just a one off negative result and not a common occurrence within their team. Thank you Tariq And give my best to Frederick. Mistakes happen‍ and I'm partially at fault for not confirming the area again. read more

Just booked my first trip for December 2023, which is always a timeshare sales presentation. That trip must be taken before you can use your package. That took quite awhile to book as the sales destinations were too far away for a three --four day trip, or was booked up. And usually each month, there is only one or two places that you can go for the presentation, not where you would want to travel. I wanted something that was a few hours travel rather than flying somewhere for short trip that was going to be cut shorter by attending a sales pitch. And while on the sales presentation part, I was booked into a 2 star hotel when I will be asked to purchase a several thousand dollar timeshare? I am staying somewhere that I would never have booked on my own, yet here we are. I will get the hotel reservation fee back at the sales presentation, but still required to pay $10-$20 per night resort fee/taxes. And for the cost with the "White Glove Service" (totally optional, $99 per booking). I could have booked somewhere better for almost the same cost. It's a bad customer service mistake, especially if coming from the timeshare seller. I purchased two separate travel packages from Monster and was told more than once that I would only need to take ONE timeshare sales presentation package to unlock travel on them. That was not correct, I must take a sales presentation for each of them. Monster: I will be happy to give you the dates I was on the phone if you would like to fact check me. Be sure to ALWAYS ask what the total charge is being placed on your card before approval. Monster charges 9.5% service fee on credit card transactions, after the original purchase. And ask for the transcript number when they tell you that you are being recorded to protect you and them. I think there needs to be some better transparency, both internal and external. Folks seem friendly and attentive to your needs when you call in. But if your call gets transferred, listen to things carefully. One of the brighter spots has been my interaction, via phone with Nicole. She was informative, upbeat and answered all my questions (expect the one you always think of after answering the phone). I left the review at four stars because of her. I am optimistic that once the timeshare part is over, it will be blue skies and smooth sailing moving forward. read more

I am writing to formally commend Ms. I am writing to formally commend Ms. Terrell Davis for her exceptional service and high professionalism. During our interaction, Ms. Davis demonstrated an elite level of expertise, making the entire reservation process remarkably clear, transparent, and seamless. She is an absolute asset to Monster Reservations, projecting the exact corporate excellence and customer-centric focus that businesses strive for.While my current schedule does not immediately permit me to finalize a booking, Ms. Davis has single-handedly ensured that when my availability opens up in the near future, she is the only representative I intend to work with.Furthermore, her natural leadership qualities, command of the product, and stellar interpersonal communication make it abundantly clear that she belongs in leadership. If she is not already serving in an executive or managerial capacity, I strongly advise leadership to consider her for promotion. Employees of her caliber are rare, and she deserves to be leading a team.Thank you for your time, and thank you, Ms. Davis, for an exemplary experience.Sincerely,Ron Brown Davis for her exceptional service and high professionalism. During our interaction, Ms. Davis demonstrated an elite level of expertise, making the entire reservation process remarkably clear, transparent, and seamless. She is an absolute asset to Monster Reservations, projecting the exact corporate excellence and customer-centric focus that businesses strive for.While my current schedule does not immediately permit me to finalize a booking, Ms. Davis has single-handedly ensured that when my availability opens up in the near future, she is the only representative I intend to work with.Furthermore, her natural leadership qualities, command of the product, and stellar interpersonal communication make it abundantly clear that she belongs in leadership. If she is not already serving in an executive or managerial capacity, I strongly advise leadership to consider her for promotion. Employees of her caliber are rare, and she deserves to be leading a team.Thank you for your time, and thank you, Ms. Davis, for an exemplary experience. Sincerely, Ron Brown read more

My experience with Monster Reservation Company was nothing short of a scam. The reservation process turned into a nightmare due to the deceptive practices of their agents. I had planned a family trip to Myrtle Beach for five people, but the agent misled me by stating that the reservation was only for four individuals. However, she claimed to have a solution: if I booked a reservation for another location like Orlando, I could later transfer the accommodation to Myrtle Beach and include all six people. Of course, this came at an additional cost of $99 on top of the $150 final price. Skeptical but hopeful, I asked the agent if this transfer option was guaranteed. She confidently assured me that it was indeed possible. Relying on her word, I proceeded to make the payment of $260. However, when I called two days later to initiate the transfer to Myrtle Beach, I was shocked to hear that it couldn't be done. Not only would I lose the $99 insurance fee, but I would also need to pay another $99 if I wanted to change the time or location to avoid losing my initial $150. To make matters worse, the agent had also deceived me regarding the location of the alternative destination. I was told there would be a nearby beach in Orlando, but in reality, the closest beach was a 25-minute drive away, and it was merely a lake infested with alligators. When I tried to address these issues with Monster Reservation Company, they showed no remorse and seemed content with their deceptive practices. Upon speaking with a supervisor, I was informed that I couldn't prove the conversation had taken place or dispute the matter with my bank. Apparently, the company only records the agreement to pay and go to the chosen location, conveniently neglecting to document the preceding discussions. In conclusion, my encounter with Monster Reservation Company was an utter disaster. Their agents deceived me at every turn, promising transfer options and misrepresenting the locations. The company's lack of accountability and refusal to address the issue left me feeling scammed and cheated. I strongly advise against using Monster Reservation Company, as they seem to have no qualms about deceiving unsuspecting customers for their own gain read more

The woman who booked my trip, Kayla, was absolutely kind, thoughtful, and informative. If I was rating her solely, it would be a five out of five, My debit card wouldn't go through due to lack of funds so I had to call my girlfriend to use her card. She was at work and unable to respond. Kayla offered to call me back within the half hour. My gf called and gave me the numbers over the phone (I did not have the hard copy) to pay for the trip. In my haste I accidentally erased the CVV number after taking it down in Notes on my iPhone. I didn't realize it I began giving the numbers to Kayla. Thus, I had to rewrite my gf to ask again. I was completely at fault and Kayla mentioned she'd need to get a manager on to see if my spot could be held. Suddenly- as Kayla was mentioning getting a manager- one barged in on the call literally screaming ""We're not holding this spot for you. We're not waiting another day just for you! You need to use your debit card NOW!" and man, did she emphasize the 'now'. I was shocked and actually stuttered in my nervousness "I-i, I can't. There aren't enough funds on it." "RANDI", she yelled, "Do you want to lose this? Do you want to lose this spot? GIVE ME your debit card number! Have your gf transfer the money to your bank when she gets home from work. Seriously, do you not get this?!" She spoke to me as if I was the stupidest person on the planet.. When I mentioned that Gail would call within 20 minutes, at 4:30 EST at 4:30 was in an hour and 20 minutes. Kayla and I both explained that I live in Massachusetts and at the time of the call, it was 4:10 in Massachusetts and an hour earlier where they were calling from. Shield again that I was going to lose the promotion unless I used my own debit card which, as I stated before, does not have enough money in it. She told me I HAD to use it anyway, and my girlfriend could transfer the money to my bank. I said that I would get an overdraft fee and having zero dollars in my bank would cost me each day. That transfer would've at least taken until tomorrow. I told her it was easier to just wait the 20 minutes and could Kayla return my call and we'd book with a different card. She got louder. "OK, I'll give it to someone else. read more

I am beyond disappointed in the customer service I have received from MRG. The booking agent "sold the moon and stars" to get me in the deal: I'd have excursions, airport transportation, and the option to cancel within 30 days if I'm not pleased with the accommodations offered. Of course when I call to reserve my first trip, the "moon and stars" were no longer on the table. In fact, the booking agent I spoke to for 22 minutes on November 5, 2020, at 2:12 p.m. talked to me in such condescending fashioning regards to how I could possibly think I would receive such accommodations for only paying $299 for six trips! Well if you retrieve the 56-minute conversation on Tuesday, October 27, 2020, at 10:02 a.m. between myself and your salesmen, Alan, you will hear the gentlemen stating the above items mentioned. Additionally, you will also hear the finance representative tell me that Alan shouldn't have told me the package couldn't be canceled within 30 days, but she'll let me in on a little secret: since I booked with a Discover credit card, I could still cancel it because Discover honors customer disputes. It was also with this agent that I was offered trip protection for $150, which I declined. In turn, the representative offered the trip protection for $75 and even threw in a six-day cruise! So I agreed. What changed my mind about this whole situation is the condescending tone the agents took with me when booking and the misleading sales tactics. Lastly, when I attempted to cancel my membership altogether, I was appalled at the outcome of the conversation I had with your agent. Regardless of what little amount I paid, I deserve to be treated with respect when speaking to your representatives. The representative I spoke with for 16 minutes on November 7, 2020, at 11:24 a.m. was absolutely not professional. The conversation went from her being empathetic, to condescending, too facetious by the end of the call. While I'm satisfied with having my money returned to me, it is my hope that your supervisors review my conversations with your employers to utilize them as coaching opportunities as to how to professionally engage with your customers. read more

Monster Reservations Group ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ View all Monster Reservations Group 4.8 (24.8K) Travel agency in Socastee, South CarolinaOpen OVERVIEW SERVICES DIRECTORY REVIEWS PHOTOS ABOUT Reviews from the web 4.8/5Facebook · 3,451 votes Google review summary 5 4 3 2 1 4.8 (24,831) Reviews All spoke325 customer service representative183 timeshare173 confirmation108 +6 Sort by Most relevant Newest Highest Lowest Sandy Ruiz 2 reviews just now NEW Fantastic customer service with Elizabeth Brock who helped me with last minute booking questions n availability...she extended herself and resent me all in writing regarding my package...great experience!!! Vanessa Stephens 1 review·7 photos 2 months ago Monster Reservation was everything. Everyone provided excellent service, whenever I called for help. All were professional, helpful and knowledgeable. I even got help with the immigrant form needed for Dominican Republic (DR). The ... More Photo 1 in review by Vanessa Stephens Photo 2 in review by Vanessa Stephens Photo 3 in review by Vanessa Stephens Photo 4 in review by Vanessa Stephens +4 8 Bruce Gilreath 1 review·2 photos 3 days ago NEW The agent was very professional and polite as well. I had a concern about the type of room being booked. Tracy Easterly contacted the resort to confirm that the room was what I wanted. Tracy followed up with me which I greatly appreciated. You are fortunate to have someone of her caliber on your team Photo 1 in review by Bruce Gilreath Photo 2 in review by Bruce Gilreath 2 Pamela JC Becker 13 reviews·2 photos a week ago NEW Jacob W. glad he called today he sold me on a package but I will get it done next month which is fine. Great customer service. I love when I experience genuinely kind customer service. Thank you Jacob W ... More Photo 1 in review by Pamela JC Becker Photo 2 in review by Pamela JC Becker 3 Sandy Ruiz 2 reviews just now NEW Fantastic customer service with Elizabeth Brock who helped me with last minute booking questions n availability...she extended herself and resent me all in writing regarding my package...great experience!!! read more