We called ahead and asked what their lead time is to have repairs done on an ATV. They said bring it in and it would be between 1-2 days.
We live near Port Hill, Idaho. Montana Power Products is the closet, Polaris Authorized Repair shop. So, we drove the 90 minutes to drop off our Polaris ATV, and a weed trimmer.
We returned their call, and they said that our Polaris ATV was ready. So, we drove the 90-minutes to pickup our ATV. Well, they have not even looked at our ATV, yet. It has been over a week since we dropped it off. The weed trimmer was ready, but that is not what they told us over the phone.
The lady at the counter told us several stories, and was unwilling to tell us which employee it likely was that gave us the false information. The incompetence of the employees at this location, is unacceptable. Additionally, the management was on vacation. We will follow up with management, when they get back. read more