August 4, 2025: I went by today and they had a sign posted on the door and it stated that they are…read morenot a shoe repair shop!

Today I brought in three leather belts needing additional holes placed. The gentleman not only…read moreadded the holes immediately, but he did not charge me! He was so polite and friendly! Thank you so much!

Josh did an amazing job refurbishing our Pottery Barn leather couch!!!! He is a true professional…read moreand is a true craftsman. The price was very reasonable for the amount of time and effort that was put into making my couch look amazing. Josh is an honest man and I see him being very successful in the Flathead Valley for years to come! Thanks again Josh!!! The Weishaar Family Kalispell

From the owner: Over 35 years of experience with Wood and Leather Repair. -…read moreWood furniture repair and rebuilding (scratches, gouges, heat rings, water stains and more) - Leather Repair (recoloring and conditioning for sofas, love seats, sectionals) - Antique Furniture Restoration (Cleaning, Recoloring, Rebuilding, Refinishing)

These guys are the best!! I had a boot emergency at Rebecca and Tara was so helpful in replacing…read morezippers on tall boots and I had them back the next day! for a rush charge of course, but i was more than expecting to pay that! boots work great, disaster averted, and the show will go on. Thank you Tara and JD Saddlery.

My friend and I stopped into this location because Kemo Sabe previously had a Las Vegas store and…read morewe were excited to check it out. Upon entering, we were warmly greeted by a young woman whose customer service was truly impeccable, easily the best interaction we had with any employee that day (December 23rd around 2:30pm) I regret not getting her name, as she set a very high bar for what hospitality should look like. We walked in and found the slap-bracelet koozies and were talking about how nostalgic these are and similar to items we grew up with. She mentioned that a bar had recently opened inside the store - an easy "yes" for us. She walked us over to the bar, where we were greeted by Titus. Initially, he was kind, engaging, and friendly. He made us two cocktails, and we spent some time chatting about other Kemo Sabe locations. The conversation was pleasant and the experience started off strong. Unfortunately, that positive impression did not last. As we exited the bar area and moved onto the sales floor, Titus walked over to two of his colleagues and whispered something to them. Immediately afterward, all attention shifted to my friend and me and four eyes locked on us in a way that was unmistakable and deeply uncomfortable. When I directly asked what had been said, one associate responded that he was "going to get food," which was clearly not the full story. The entire vibe changed in an instant. What had been a welcoming, engaging interaction suddenly felt judgmental and targeted. As customers, we should never feel scrutinized or made to feel "othered" simply for existing in a retail space. I finished my drink and left shortly thereafter because the atmosphere had become so uncomfortable. The two store employees who had been watching us were awful. Locked eyes and all and not even a peep from either of them if we needed help. As someone who has worked in the service industry previously, I understand how critical it is to remain neutral, professional, and aware of the impressions you're giving especially in a wanna be luxury retail environment like KS. Whatever was whispered in that moment led to behavior that felt rude, dismissive, and frankly, icky. Titus left a very distasteful impression, and it overshadowed what could have been an excellent experience. My friend stayed behind briefly to find the associate who initially helped us and shared what had occurred. While that associate was apologetic, the apology does not undo how we were made to feel as customers. This experience was incredibly disappointing and, unfortunately, has ensured that I will never be returning to a Kemo Sabe location. Hospitality and customer service is about how you make people feel and on this visit, that mark was missed entirely and sadly has ruined this brand for me.

Not impressed with the customer service. We live in Whitefish part of the year. I've bought a…read morecouple pairs of boots at this location and was planning on buying another pair this summer. It was fairly busy which I understand because it's summer and they do have super fun hats that they customize to fit your style, so it takes some time. So with that said I don't mind waiting at all. But not even acknowledging someone when they have been in the store for 30 minutes is not cool in my opinion!! It was like we were invisible!! Not good for such a high end establishment!! On a positive note their hats, boots and retail items are absolutely stunning!! Maybe we went on an off day.