It's been a while since Montezuma's opened in Ipswich at the Riverlink Shopping Centre, but I'd never been excited by the idea of checking it out. It never seemed to be particularly busy when I'd walk by and I heard somewhere that it wasn't particularly great. It was by accident that my husband and I ended up there the other night. We originally set out to go to the brand new Yum Cha restaurant that just opened nearby, but I was so disappointed with the place before even getting to place an order, I wanted to leave. We wandered around and ended up walking into Montezuma's (around 8:15 or so at night). There were only 2 other tables with people at them and they looked to be wrapping things up. I was worried they may have closed their kitchen but the lady at the front counter cheerily told us their kitchen was still well and truly open, so we were seated. They have a large menu and a decent selection of drinks at the bar (order drinks at the bar and either pay there or add to table number). I ordered the Tamale pie and my husband ordered an enchilada. We both tried Mexican beers we'd never had before and enjoyed them, and the food was hot, tasty and filling. Service was friendly and quick (though they were quiet!). I was truly surprised when another couple walked in at 8:45pm (they close at 9pm) and were seated and placed an order. I thought for sure they'd have been told it was too late and they were about to close. If I'm in the mood for Mexican and craving more than a quick grab and go burrito (which I'd normally go to Zambrero for), I will definitely hit up Montezuma's again and maybe try one of their combination menu items. read more

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Well we thought we would give Montezumas a go seeing as though it was new for Ipswich. After walking up to the counter and not being acknowledged by the two staff behind the counter for about a minute even after eye contact, we were seated. The seats were every upright and uncomfortable. Our knees were hitting the legs of the table. One group of our party went and got drinks. I ordered a Coke and when I got the glass I could not help but laugh. The glass was smaller then I would have given a small child. It only took three modest mouth fulls to finish but yet cost a not so modest $3.50. We looked over the menu. I liked the idea of Nachos but after reading the description it said nothing about guacamole or sour cream. We went to the bar and asked to be told they had to be ordered as a side ($4.95 for guacamole and $2.95 for sour cream). We then contemplated leaving as thing where getting worse and not very appealing. But decided to soldier on and give it a go. We ordered two Combination Dips starters and I decided to give the large nachos a go with my side order of guacamole and sour cream because for the price it must be amazing. The dips were nice enough BUT they came out with only 10 corn chips on one plate and 13 on the other so the corn chips were gone before the dips. The empty plates sat on the edge of the table for 15 minutes as staff walked pass the table constantly. We ended up moving them to an empty table next to us and surprisingly they where cleared right away. We waited another 20 minutes for the mains to arrive. My nachos arrived and as a 'garnish' around the outer rim of the plate were...... You guessed it about 10 corn chips that was all. My partner ordered the 1/2 serve nachos and got about 8 corn chips. A friend ordered the Colorado and said 'Well the plate may be hot but that's about it!' as his enchiladas were lukewarm. He was right all the plates were ridiculously hot. But enough about the bad. On to the good. The restaurant temperature was comfortable. I am glad we tried Montezumas because now we know never to go back. To sum it up an expensive learning experience. read more

Unfortunately- there is no option to leave a review on their facebook page; the wait staff were absolutely lovely, but there was one lady who took it upon herself to make my family's dining experience rather "interesting" (for lack of a better word) My family arrived there, with expectations for amazing food, like the Montezuma's in Toowoomba, however, the food was nothing special, if anything- can be made at home from scratch with better results. Anyways, my family ordered early awaiting company, and when her friends arrived, saw the food arrive after placing their order; they decided to cancel and politely informed the wait staff. There was a woman, presumably management (old, kinda pudgy) who stormed out to the table and in a nutshell asked what was wrong with the food. The diners responded in an honest and polite manner, that they changed their mind after seeing what came out and proceeded to pay for the meals that were already brought out. The finale was what really sealed the deal, upon payment- she quickly proceeded to close the transaction and when my mother asked for her copy of the receipt; this woman gave her the MERCHANT COPY and sent them off with "People actually like our food and you can eat somewhere else." If her approach was different, perhaps it wouldn't have been so appalling- and she was right, hog's breath do better meals. At the end of the day, the customer satisfaction is important (surprise!) Not only is it the leading indicator to measure customer loyalty, identify unhappy customers, reduce churn and increase revenue ,it is also a key point of differentiation that helps you to attract new customers in competitive business environments. read more

Montezumas provides an authentic Mexican experience. Its decor, music and food are amazing and it is well worth the drive there.

TERRIBLE meal and customer service. Cold stiff dips with barely any "corn chips". The chips were deep fried tortillas I'm assuming to save money and they tasted awful and like oil. The portion sizes were significantly smaller than the standard Montezumas serving size and the dips tasted different. Upon complaining to the manager I was looked up and down and asked "what's the problem?". Her name was Tina and had an attitude worse than a 14 year old girl's. She mumbled rude statements under her breath to the other staff such as "well I don't believe that" in response to my complaints. Not at all what I expect from a manager of any functioning business. The notion of "the customer is always right" was certainly not perceived from Tina's treatment of my sisters and I. I will never return to this restaurant and will tell anyone who asks how awful my experience was. read more

Went to Montezuma's tonight. Very busy and yet we had wonderful service. Didn't wait long to have our order taken, drinks reasonably priced and even though there were a few people ahead of me for drinks at the bar, it still ran smoothly. Meals came out and were fresh and tasty. Plates were hot which kept the meal at a decent temperature whilst eating it and you didn't have to rush to eat quickly whilst it was warm!!! And the waitress quickly informed us as such before placing the plate on our table. Meals were very well priced, spent just $125 for several drinks and meals including entrees for 5 people. Will definitely be back - weekly if I can afford to! Overall customers service was awesome! read more

I suggest buying an old El Paso kit and making your own Mexican at home, you will be much more satisfied with the meal and service then by eating here read more