VISITOR PARKING PERMIT POLICY UPDATE, Feb. 2024: Each guest limited to 20 days per year. (Note: 2 monthly dinners with family/friends is 24 days. 1 evening of baby-sitting per week would be 52 days. If you require in-home childcare, assistance, or health services... good luck?) In-person appointments required for guest parking permits over 2 hours. Appointment availability: M-Sa 10:30-12:30 and 2:30-4:30 Su 12:30-4:30. Permit requirements: Guest name, number, vehicle make, model, year, color, license plate. I am an original tenant, living here since 2016. During that time, visitor parking has been a constant problem. Residents would use visitor stalls instead of their own assigned parking, leaving few stalls available for guests. Street parking is not practical due to the size of the community and the fact street parking is not available on any side directly adjacent to the property. Despite the issue, this new parking policy is impractical, unreasonable, and places an undue burden on both residents and staff. Monticello is a 5-building, 825-unit property with 1,728 parking spaces to service residents, guests, staff, and retail shoppers and employees. The Resident Services Office (RSO) is only open 6 hours per day; 10am-5pm with a 1-hour lunch. How does management expect all residents to be served in a reasonable and timely manner? A more practical, less invasive solution would be a parking permit app where the guest takes a photo of the license plate and parking stall number to track for abuse. Other options are using an online system to self-print permits or installing a permit machine; both would also track abuse. In addition, the only guest information needed are parking stall number, license plate, and date/time; why make the process so complicated? Other aspects of the community: UTILITIES: Fiber internet access available; Silicon Valley Power is reliable with reasonable rates. CLEANLINESS: Inconsistent; staff does their best with their resources, but has declined over the years due to budget constraints and management changes. Pet washing area was previously cleaned once a week, now it seems to be random. Hallway vacuuming went from monthly to weekly, then almost stopped completely. MATINTENANCE: Staff are friendly and, again, do their best with what they are given. The buildings and facilities are aging and require more upkeep. The main access to the garage has been closed for months over the past year due to paver repairs. Access gates break frequently. Flickering or broken lights are present for months. FIRE ALARMS: There are frequent false fire alarms, typically caused by someone smoking (this is a non-smoking community). Over the years, the time to investigate has increased significantly from under 5 minutes to over 15. APPLIANCES: Kitchen appliances are okay. Echoing other reviewers, the washer/dryer is poorly designed and can only handle medium-sized loads (about 2/3 of the washing machine tub). LEASING/RESIDENT SERVICES: The original team was awesome, great service and communication. As with other attributes, this has also declined. Repair times are inaccurate or not provided; information is not consistently posted to the resident portal; office and amenity closures are not communicated in advance (e.g. At 3pm "Our office will be closed today from 3pm-4pm"). The office is now only open 5 hours per day. A few team members are still helpful and try to be accommodating, but it is difficult when others are inflexible or provide contradicting information. EV CHARGING: Took several years, but finally implemented an idle fee with a reasonable grace period. Charging fees are also reasonable. read more

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so disgusting! my new car is towed away in my own parking slot and i paid $395 for this, just because the plate number is my temp plate when i bought the car and move into the apartment.The parking slot number is right and the valid date is right, and you said it is not my car? You disppointed me so much!!!!!!Never ever live here!!! And the crazy garage cleaning, are you trying to kick us all out? read more

Monticello Apartment Homes - Apartments Near Me - Santa Clara, California

I'm an original tenant of Monticello, and lived there from 2017-2022. Here's a few tips if you're considering moving here: 1. Get a credit card with purchase insurance for all your online orders. This way, you'll have a shot at being reimbursed when they're stolen after being left unsecured in Parcel Pending. 2. Invest in car insurance with a low deductible. That way, when your windows are shattered, or your car is spray painted with a 6 foot d*ck, you won't have to pay more than a few hundred dollars to get it repaired. Monticello won't contribute financially to the damage you received in your $125 a month parking spot, but you will get a nice email from them letting you know how concerned they are about the rise in vandalism. 3. Mack's silicone earbuds are the most effective at drowning out the fire alarms. They go off, intermittently and without warning, around 5-10 hours a year. The planned drills go off around 40 hours a year. 4. When your upstairs neighbors have violent domestic disputes, Monticello will be very sorry for the inconvenience. They'll offer to come to your apartment to listen to the screaming and see if it's bad enough to do anything. Unfortunately, they'll tell your neighbors exactly when they're doing this, so they'll be on their best behavior. It's best to just call 911 directly, especially for the 1 am incidents. 5. Some patios have the dryer vent built into the wall instead of outfitting to the outside of the building. As a result, your patio will be constantly covered in dust and lint. (This will not be improved by emptying your lint trap more often, which was Monticello's solution.) Invest in a handheld dirt devil that you can use every time you do a load of laundry. 6. When you have guests over, take the elevator. That way, they won't see the dead roaches, bags of dog feces, empty drink containers, and general filth in the stairs. I want to end by saying that the resident services, security, and maintenance teams at Monticello are truly wonderful. I was conflicted to even write this review because of them--they genuinely care about their tenant's experiences and are always there to support as much as they can. They really tried to help me with many of these issues. But there's only so much they can do about the inherent design flaws and overall mismanagement of the complex. None of this information is new to the people who work at Monticello, who spend their time there trying to put lipstick on a pig. So, whoever in corporate reads these messages and places the blame/responsibility to the staff who are doing their best with the resources they're given: it's not them, it's you. Invest in better security, better construction, and a bigger staffing budget, and many of these problems go away. Until then, future tenants beware: as it stands today, Monticello certainly isn't worth the $4,000+ monthly price tag. read more

Monticello Apartment Homes - Packages are unsecured, so expect yours to be stolen semi-regularly. Monticello's response is to post a sternly worded flyer to deliverers. - Apartments Near Me - Santa Clara, California

DO NOT RENT!!! tl;dr I have a bidet seat that got reported by a maintenance worker, which led to an abusive warning letter, and my request to keep the bidet seat got denied because I'm not disabled. Similar review: https://www.yelp.com/biz/monticello-apartment-homes-santa-clara?hrid=YRh9mniwmKiQGzVJgUlE0A&utm_campaign=www_review_share_popup&utm_medium=copy_link&utm_source=(direct) Reviewing is the only leverage that tenants have when treated unfairly by management. Future residents should really consider if they could tolerate the situations described in one star reviews. It started with the annual inspection. The notice for inspection emphasized air filter inspection and replacement. I permitted the workers to enter while I'm absent out of trust. Weeks later I received a printed warning for unauthorized alteration that began with "It has been brought to our attention that you have installed a bidet in one or more of your bathrooms." How creepy is this. Why should anyone know what I have in my bathroom? It was the worker that I trusted to inspect air filters who also entered my bathroom, took notes, and reported to more people. The letter then demands a licensed plumber to remove the bidet and have them inspect again. Mind you this is a DIY bidet seat you can get from Costco, demanding a licensed plumber to remove it is laughable. The letter ends with "It is our sincere hope that this warning letter will suffice to resolve this issue, and further action will not become necessary". This sets the tone of the interactions. They assume malicious intent from you, that you won't cooperate and has to be threatened by "further actions" to comply. The ground of this warning is unauthorized alteration. The lease agreement explicitly prohibits wallpapering, flooring, among other things of that nature. It also states that residents shall make alterations with Landlord's written permission. In my view, a bidet seat that doesn't require drilling or adhesives to install shouldn't be prohibited. However, I respect the warning, and decided to discuss with management to obtain the written permission. I made an appointment with the leasing office. On a side note, they are obsessed with appointments, but whenever you get there on time, you still have to wait for the next available worker to help you. Wasting your time is another theme of this interaction. One lady helped me and directed me to the "reasonable accommodation request form", which has to be sent to the Irvine company legal team to be approved, because it counts as a modification to the lease agreement. Okay. I took it home and spent time to detail to a law professional why warming your butt is a good thing and how it's completely harmless to the property. As it turned out I didn't have to worry about the law professional. The form asks you to choose if you are disabled, which I checked false. 19 days later I got an email reply that denied my request unless I can prove that I am disabled. How rage inducing is this. They waste your time to have you fill out an application just to deny it on the account that you are not disabled. Why ask me if I'm disabled on the form if any non-disability related accommodations straight up get denied? I replied to them to reconsider my reasons written in the form, not just the "are you disabled" check box. Quote from their reply "it did not meet the specific criteria outlined in the lease or governing policies". What criteria/policy can justify that removable bidet seats should be prohibited? Give me a concrete valid reason then I'm happy to comply, and the reason cannot be that I'm not disabled. You don't need to be disabled to want to warm your butt, and I already feel so insensitive toward disabled people to have this argument. They said "we understand the frustration you feel with the outcome". No I'm not frustrated with the outcome. I'm more than frustrated that the outcome is attempted to be justified by that you have to be disabled to be allowed a bidet seat, that management, specifically Community Manager Monica Hill gets to use abusive language in the warnings, that maintenance workers can invade your privacy and all you can do is leaving a review. Following up on the resolution, they still demand a licensed plumber to remove it, which of course I didn't hire and removed it myself. Knowing this they replied "any leaks or damages occurring post-inspection due to general wear and tear or issues like old pipes would INDEED fall under the general maintenance policies outlined in the agreement." I find the word "indeed" here unnecessary, unprofessional and salty. The inspection is scheduled for today, Dec 6. I opted to be present for the inspection, however the inspection worker never showed up, left me waiting at home all day. Again, wasting your time is a theme of this interaction. At Monticello, your butt is cold. Don't rent. read more

I've been here for about 6 months now and I think I can offer a fair review. Overall thoughts: I'm content here. Services: Maintenance is very responsive, the complex is regularly cleaned and maintained well, and the folks at the RSO are helpful. Safety: I haven't personally experienced any safety issues or had anything stolen. All entrances to the complex are gated and it suffices as a deterrent in most cases. That said, I have heard reports of people having their car windows smashed in the non-gated section of the parking lot and it wouldn't surprise me if there were reports of theft. It's frustrating, but unfortunately it's a reality of living in the bay area these days. You will experience these same issues at any apartment complex in this area - in that sense Monticello is no worse than the other options. Package delivery: The parcel locker system is nice. Most of the time packages are safely delivered to a locker. I've only had a couple experiences of a delivery being left in the parcel room outside of a locker, and only one experience of a large package being left at the wrong door. Fire alarms: The fire alarm in my building does go off about once every 1 - 2 months. It happens infrequently enough that it's only a minor nuisance and it usually turns off after a couple minutes. It's more of a safety issue as I have no way to differentiate a false alarm from an actual emergency. Amenities: The fitness center is clean and decent. I do wish it was bigger. read more

Extremely poor apartment community. AVOID LIKE THE PLAGUE. - Fire alarm "testing" every once in a while - This week they continuously rang the fire alarm the whole day with very little warning. - They are taking this further with "pretest" alarms. Extremely frustrating and makes the community unlivable. In the age of WFH how is this acceptable? I had important office meetings that I had to cancel. - we had to literally go out and camp in our cars outside while they tested. What are we paying the rent for? - No cleaning of common areas - Extremely dirty walkways, trash chutes always full - Common areas with shopping carts. Seems like I'm living in a HOMELESS SHELTER. - Dog poop and pet litter in common areas that are not cleaned. Would rate 0 if yelp allowed. If you're looking to move in here, AVOID AT ALL COSTS. read more

Monticello Apartment Homes - SHOPPING CARTS AND SHOES THROWN AROUND IN WALKWAYS - Apartments Near Me - Santa Clara, California

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Looks like Monticello has been busy having fluff reviews posted to keep the stars up recently... If you are thinking of moving here please read. My husband and I lived here for 3 1/2 years, (would have been less if there hadn't been a pandemic) and the last two years were completely miserable! We made friends with security, maintenance and leasing and so we got some pretty good insight into issues as well. We also are smokers (yes I know) and dog owners so we have seen quite a bit around the complex in our years there. Every review you read is correct. Alarms, noise, the gate. If you chose to live here the good luck to you. **CLEANLINESS** First year was great. They pressure washed the outside walkways all the time. Touched up paint everywhere, cleaned the hallways. Then new management came in and Covid happened. For whatever reason during Covid they stopped cleaning and laid the employees off. Trash and dirt everywhere, dog poop all over the walkways, the elevators were always disgusting with grime. There were piles of trash left for so long it became a game to see how long it took for it to be cleaned. My trash pile in the building 5 garbage by the elevator won ... taking almost 11 months to be cleaned. **SECURITY** DO NOT park in the nob hill parking lot!! Car break ins happen a few days a week. We have even seen the robbers in action and break into cars right in front of us. The amount of times we called 911 and spoke to police is ridiculous. The complex won't do anything about it and unfortunately the security guards are not equipped to handle such criminal activity. Police said this is a perfect spot for crime because they can get away in either direction to a highway quickly. Police camp out in the lot but they are not able to chase them by car due to new policies. The garage won't save you either. There have been multiple break ins and cars stolen and windows smashed. The office will tell you cars don't get stolen. I know of 4 instances personally. **NOISE/COMMUNITY** The locked doors on the gates are always broken. At any point in time at least a few won't work and people can come and go inside as much as they please. The back door by 3585 in the summer swells and won't close. After so many attempts to have the office fix it I offered to fix it myself for safety.... I imagine it's still not fixed. If you live by the parking lot by the shopping expect to keep your windows closed. Especially by the restaurants where families will come out in groups and just stand in front of the units talking loudly for some time. If you live on the first floor you will hear cars with their music blasting in the parking garage below you. You will smell weed smoke from the tenants around you. If you lived there long enough you know the broken gate used to screech loudly. Yeah....we lived above that gate and yes you could hear that noise in the apartment every time it opened closed. 3 years we asked to have it fixed and they would patch it and walk away never truly fixing it. Finally I learned my rights, realized it was a city violation and when I recorded the sound and called the city the office was forced to fix it. In the event it breaks again because people drive into then yes you will hear that horrid noise in your apartment. **LANDSCAPERS** The building must put all our rent money only to landscapers because they are ALWAYS there. They will trim the same bush 4 days a week. FYI the water you pay for there also covers all the broken sprinkler heads gushing water that take days/weeks to fix. If you have a first floor they will cut around your patio, climb onto your patio without notice from the office and not clean up the scraps and break things on your ledge. **UNITS** Cheap appliances. The washing machine will destroy your clothes. The dishwasher never works and smells like mold. The air filters were changed twice. Once when we moved in and then 3 years later. **PET WASHING STATION ** So gross!!! I was told if I wanted it cleaned I had to put a maintenance ticket in. It is not regularly cleaned and tenants are gross in this space. Husky owners like to shave their dogs in here and leave all the hair clippings. It is always a disgusting mess. **PACKAGES** will be stolen and more than once. Office won't help. Security told me they can easily check the cameras and do often, but when it comes to showing you who stole your package I was told I will have to file a police report for them to look into it. **MAINTENANCE** They do the best they can being short staffed and tied hands from corporate but are super nice and helpful! **LEASING OFFICE** Horrible. Avoid if you can, expect attitude if you do. And if you have to come here and one person tells you no come back and the next person may tell you yes they can help. I could go on but I'm over writing this and am glad we finally moved out! read more

Monticello Apartment Homes - Apartments Near Me - Santa Clara, California

Update as promised! In my previous review, I mentioned a few issues. Overall, it seems like the RSO is making a real effort to listen to residents and take their feedback into account. The following issues have been fixed: - Excessive fire alarms: fixed! They also let residents know the cause of each fire alarm, which I appreciate. - Gym closed for weeks: fixed! - Resident gate broken for weeks: fixed! - EV charging availability: somewhat improved. The following issues still exist: - Poor sound isolation: I can hear noises from the garage below me in my apartment. - Main vehicle gate to apartments: still pretty broken, often causes traffic buildup in the garage. I'd like to see the following improvements: - A replacement for Konjoe Burger, which has been closed for some time - Improved EV charging availability - Fixes to the metal panels on the floor of the garage that make very loud noises that I can hear throughout my apartment read more

Writing this as the fire alarm just ended after like 30 minutes. It is the second or third fire alarm so far this month and its loud asf. I was having a nice dream in my nap and it was all ruined. I can't remember how many times it has happened cause it happens very often. This place is straight garbage. -There's nonstop false alarms ALL THE TIME -Resident garage entrance gate breaks often -Elevator sometimes smell like curry -Extra utilities charge on top of your regular utility bill -Same homeless guy that sleeps in the retail side of garage next to Nob Hill. He also hangs out on the patio area too -Gym sometimes closes. One time someone 'injured' himself/herself and the gym closed for almost a month -Charges around $120 for an extra parking spot even when the garage is nowhere near full, it's probably 30% occupied with so many empty parking spaces left -Wireless cell phone signals and internet are bad here -Staff driving golf carts are pretty reckless and many times almost hit my car Do yourself a favor and don't move to Monticello unless you like stress. I rather downgrade to a cheaper apartment to save $1,000/month on rent. As a matter of fact, that is an upgrade because this place is straight garbage. read more

The worse Residence Service ever. Nobody was available yesterday to help me with a mouse at my unit, and literally the manager said "catch the mouse is a favor, I am sorry for you". I created a pest control service request as oriented and SO FAR nobody showed up. At this place, expect a lot of rules and none rights. Too pricing for what is offered. read more

This review is purely for one of the leasing consultants. I ultimately did not decide to rent here for other reasons. During my apartment search, I worked with Dallas, one of the leasing consultants at Monticello. She was incredibly responsive and proactive in helping me with my search. She made sure my self-guided tours were prepared ahead of time and provided live support. Additionally, after my tour, she proactively sent me upcoming units that met my criteria. 10/10, would recommend working with Dallas when looking for a new apartment! read more

The management team is very lazy and none responded. It takes days to get things done. And even then at times they are not fixed properly. Not to mention they have the audacity to increase the rent only after 1 rental term. Wish i knew about all of these issues prior to moving in. Hopefully this provides some help for others. read more

I agree with the sentiment for the new parking rules. The community has severely declined in quality of living. New staff at the resident services offices are not responsive, work less hours than before. Consider twice before moving in... get multiple concessions if you must. read more

Constant false fire alarm that's so annoying. Almost in a daily basis, there's no week that it didn't have a fire alarm. The false fire alarm normally goes around 20 to 30 mins. read more

Run away don't rent here!!! As a resident, I'm extremely frustrated with the apartment management team! They never address residents' complaints. The gym has no WiFi or data connection! Please fix this issue! The stair machine has been broken for a long time. Please repair it! The call box isn't working! How much longer until it's fixed? We need a guest parking permit system on the app! We have plenty of software development engineers (SDEs) living here who can help if needed! read more

It's crazy to think you can pay so much in rent and your property can still not be safe. I was able to look past the alarms frequently going off, the shopping carts in the hallway from the market downstairs, mail getting stolen from time to time. now they are towing resident cars who actually live in the building and have assigned parking spaces. This place needs new leadership!! Too many issues, not enough results!! read more

The shower faucet was broken. Fabio fixed it in no time. He arrived on time, fixed it in the first visit fairly quickly. And he was super professional. Thanks a ton Fabio! read more

Updated: To make it clear, I moved in Monticello apartment on Saturday(July 20th) and the precious review is wrote on Sunday (July 21th) and below continuing part is wrote on Tuesday (July 23th) Before continuing, Many thanks for manager Tiffany, Vanessa, and service manager Fernando's helping and time Monday (July 22nd). Now my apartment cleaning situation becomes ok from bad/terrible situation. I appreciate the staff quick moving and organizing for my clean request! I think manager Liz lowed me an explanation for 3hrs' waiting (so far, still no reply at all for my precious several emails) and Cristian owned me an sincere apologize since he yelled at me and let me go out side of the office!!!! Cristian told me that he had lots of good reviews on yelp and that is what he is and that is his attitude. But can you believe that the staff here let the resident living here go out of the office???? Is it an appropriate thing the staff should trait residents here? To continue my story. Saturday noon I visited the office again after morning's 3 hrs waiting and requested some staff to re-re-clean my apartment. Luckily this time they sent me a nice cleaning staff named Rogelio, he spent about 1h45 here and helped clean all the kitchen cabinets, kitchen faucet and bathroom tub and stains. But he mentioned that the whole bathroom floor seems like has not been cleaned at all before we moving in. He cleaned a little area and showed me the color difference inside the circle and around area. He mentioned it is too much work for him to clean the whole floor and requested me to show them to the manager for possible solution. In addition, I found out the carpets has several obvious colorful stains and almost every corner between carpets and sidewall exists lot of dust. Picture attached. After Rogelio left, I went back to the office and requested to show these left issue (dirty floor and dirty carpets) to supervisor Carlos. Thanks for his time to let me show him. But he insisted on that floors (two bathroom and washer/dryer room) and carpets (two bedrooms) are already clean/good condition... Monday morning, so glad that managers are here. Many thanks for Vanessa's time for meeting with me at 1:00pm and many thanks for Fernando's time and helping for the carpets and floors cleaning appointment around 11:30am. Also Fernando visited my apartment several times for the checking afternoon. I appreciate Vanessa and Fernando's time. If they were here Saturday, then the whole story will be very different. I do not need to go through this terrible experience (calling/emailing//stopping by the office hundreds of times to solve the problem) Finally now it looks like ok (but not good) condition although we still have the smelly kitchen cabinets and sticky bathroom drawers. read more

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We toured this premises and we were very impressed with the maintenance and cordiality of the staff there, especially Missy Stalcup. The particular plan we needed were booked, and we missed one by an hour. However, Missy went out of the way to figure out a way. She looked through her records, and saw a tenant was requesting to move out early, so availability could come up. They prioritized us especially she knew we wanted this place badly and quickly within a week. The community is so coveted that good apartments go within hours. She did all she could so that we could avail the wonderful unit. read more

Pros: Picturesque complex. Feel safe most of the time. Updated appliances. Family and pet friendly environment. Maintenance is prompt and effective. Cons: They are a younger Irvine company complex so they have the ability to raise rent. They don't have to but they do. If I renewed the 2bd, they would have raised my rent by 25%. Fire alarm goes off a lot. I hear one at least every other day. The move out cleaning vendors they choose are expensive. From the inspection, I had no damages and the move out cleaning fees alone used up my entire security deposit. Plus, I had to pay additional fees out of pocket because I didn't have enough security deposit. While a pretty complex, you spend a leg and an arm here. I chose not to renew my lease. read more

Having the worst scammy resident services office for Monticello is an understatement. I gave them my vacancy notice well in advance in person. They did not record it properly in their system and never bothered to tell me. I went to the office two weeks after to ask them about my remaining rent and there I realized they did not record the notice properly. They told me they will "fix" the date in their system as it was their fault to begin with. I left California for Canada and received a bill asking for two more weeks of rent because they never fixed their mistake. All my attempts to call and email them were faced with complete radio silence. They scammed me with such brazen attitude that I am left speechless. Stay clear of this property if you value your time and money. read more

This review is purely for Noah, a leasing agent who showed us units and held our hand after a regrettable experience at The Hamptons in Cupertino. He was the perfect tour guide, taking into consideration our sensitivity to noise and preferences. He took us to see a handful of properties and stayed after closing just to answer all of our questions. He checked the details of everything with us (does the door next to you have a soft close, or does it slam shut?). Things my fiancé and I wouldn't have thought to ask - until after we moved in somewhere. He knew all of the specs and was professional and fun to be around. Noah followed up with really thoughtful emails keeping us in the loop of pricing, etc. In the end - we found a great place elsewhere that's a great fit for us - but I have no doubt we would have also been happy at this property. If you need to see this place, ask for Noah!! read more

Updates! --FIRE ALARM-- I sit here as the fire alarms go off for the *third* time this week. Why did they go off the last two times? Because the people that live here still don't understand that you need to LEAVE YOUR FRONT DOOR SHUT WHEN YOU COOK YOUR FOOD and DO NOT SMOKE ANYWHERE IN THE BUILDING. Fellow residents don't know how to cook and don't know how to follow simple instructions, so they set off the entire building's fire alarms for 15+ minutes until the fire department can come here and turn them off. Why are the fire alarms so god damn sensitive to not smoke, but simply the heat from cooked food? If there is ever an actual fire here you can rest assured every single person in this place will die and there will be a multi-billion dollar class action suit against the Irvine Company and their "always cries wolf" fire alarms. Class action lawyers: feel free to use this post and contact me if I'm not one of the people that has died--I will testify on your behalf! --RENT-- Inflation is 9% this year? Guess we should raise rent 9% as well even though people are paying $4000+/month already. If that wasn't offensive enough, they tried to convince us to sign a 13-14 month extension at nearly $5000/month ($65,000-$70,000 commitment) by offering us free dinner at a food truck they had come on site (a $30 value maybe?). --WATER-- It's somehow become even more filled with minerals to the point where glasses come out of the dishwasher nearly opaque. We pay $100/month for water delivery service because of this and you should expect to as well. --DRIVING-- Very few of the residents here actually know how to drive properly. They blow through stop signs, cut corners of turns, don't wait their turn to drive through gates, and will either run into your vehicle or you (as a pedestrian) if you're not careful. --SPEAKING OF GATES-- The gates to the parking area are constantly broken and being repaired. As a mechanical engineer, I literally don't understand how these gates are so unreliable. --RESIDENTS-- There's a demographic here of newly arrived tech workers (seemingly mostly software) that work at Apple, Google, Meta, LinkedIn, etc.. They are almost all universally afraid of dogs, no matter how small, unfamiliar with customs/culture/being considerate, and seem to bring their elderly parents to live with them for months at a time. You'll frequently hear very loud phone conversations in hallways and common areas at strange hours as they call home as a result. --PACKAGE/FOOD DELIVERIES-- Continue to be an off-and-on nightmare. This place is a maze that no delivery person is willing to navigate, so packages are constantly not delivered and food deliveries are left in random places. --ALLERGIES-- Do you have them? If yes, then I'd recommend against living in an interior facing unit. Some geniuses decided to plant a lot of flowering trees and as a result our patio gets CAKED with pollen 3-4 months of the year. I found things I didn't even know I was allergic to (e.g. olive trees, which are everywhere here) and now we can rarely open our windows as a result. --MISC-- Our showers in our previous apartment clogged frequently. The main bathroom's shower in the new apartment does the same thing (but not the secondary shower). We spend about $75/month on drain unclogging liquids because the plumbing in this place is terrible. Maintenance can do nothing to fix it because the water is hard and any sort of debris in your pipes causes huge buildups. I've spent about 15 minutes typing this and yes the fire alarms are still going off. We can't wait to move out next month. read more

We moved into the apartment 2 years ago and we absolutely love it. The amenities are worth it. Special mention to Rob the technician, since the time he has been handling the work orders I think management has become more efficient and quick in addressing the issues we might face while living here. read more

I had ok experience for the first year and a very bad experience since then. 1. Noise can be a big issue. This was the main reason why we moved out. During our first year, we could hear normal activity noise from neighbors, and it's not a big deal as we would not expect an apartment complex to be as quiet as a single-family house. In the second year, we were bothered by new neighbors due to the excessive noise they've been making, which caused health issues because of lack of sleep and anxiety. Monticello helped with this and it was much better after several months of back and forth, and we would not like to go through all these again. 2. The fire alarm is a constant nightmare. False alarm happens very frequently and there was never a real fire. Eventually, we stopped evacuating even if we hear the alarm. The volume is super loud and hurts. We had to buy noise cancellation earpods along with shooting earmuffs to protect our ears. For the annual alarm inspection, they didn't take the WFH situation into consideration. The whole building rings for a whole day when they inspect. The worse thing was that our building started ringing by accident while they were inspecting other buildings, this interrupted my wife's job interview and was a very frustrating experience. 3. There's a 7.6% increase when I renew the lease and was told the occupancy was high so they didn't care if I leave. Since it's a hassle to move, I tried to negotiate and the increase was lowered to 5% - still quite a lot. When we move out, they further ripped us off. Even though we hired a professional house cleaning service and provided the receipt to Monticello, they still charged us a decent amount of "standard" cleaning fee - we were not told that their "standard" cleaning service was an option before we moved out. read more

False fire alarms almost every other week, sometimes at 4am. The fire alarm testing takes all day which in my previous apartment complex, was just turned on per apartment for around an hour. It's currently 4pm and it's been ringing nonstop since 8am. If you have little kids, I'd suggest not to lease here at all. We also had my race car wheels stolen inside the gated parking community. It was great when I started living here but I am ending my lease now. read more

Terrible service!! We are longtime residents of Monticello. Since 2016 - 2023, amounting to a total of 8 years. Throughout our tenancy, we have consistently paid our rent on time and have maintained a positive relationship as responsible residents. Over the years, we have made accommodations for Monticello on numerous occasions. For instance, in May 2021, we encountered a water leakage issue at midnight in our apartment that necessitated our stay at a hotel for nearly a month, causing great inconvenience. Despite the unfortunate condition of the apartment upon our return, we refrained from filing a complaint. Now when roles are reversed, they didn't accommodate and charged us 10days extra. This is a last minute surprise for us just before move out and they gave us terrible service. read more

I had an issue with my washroom and put out a maintenance request at 8 am , I was reached out by Rob Pereira from maintenance after 2 Hours who fixed it instantly. He further pointed out a water discharge issue that would potentially pile up our water bills and helped us in it as well. He also helped us in fixing an issue related to dishwasher. He is very customer satisfaction oriented and knows every little detail about the apartment/unit amenities. He was well mannered and happy to help as well. Thankyou Rob. Kudos to the maintenance team. read more

We were looking for a new apartment and the staff (e.g. Aaron and Michelle) were super helpful. We ended up signing a lease because the price, location, and amenities could not be beat. I'm excited to have a grocery store in the complex and a gorgeous pool to hang out in. There was one slight mishap: after our first visit, we called the office to get some questions answered and the person who answered our call gave us incorrect information, so I recommend cross checking the answers you get and having it documented in an email for future reference. Aaron and Michelle were able to resolve one of the main issues on our lease that arose from the incorrect info given to us, so I really appreciate their help and support! read more

Back to one star. The parking thing is a confusing nightmare that has unreasonable expectations of its residents. The person who was helping me resolve these issues doesn't even work there anymore. read more

I'm really unhappy with the false alarm...it can go off at any time: middle night, morning, late evening.... ANY time!!! This is unacceptable!! We've been informed by the community manager that our building will do the alarm inspection on 11th. However today(5th) when I was in the middle of an important interview, the alarm went off for no reason! It highly disturbed my performance during the interview! I don't recommend anyone to move in. read more

Please Pay attention to the reviews written by the people about this place and especially about fire alarm which keeps beeping anytime without any notice. Noise is so loud which can give you fatigue believe me. Unfortunately i didn't pay attention to the reviews when i was choosing this place to stay. Don't do that mistake. read more

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They finally seem to be getting the fire alarm system under control. I'm still opening a lot of fire doors, and my return to the office means I'm not experiencing all of them; but I'd say the number of alarms is down to maybe one or two a quarter. My clothes are coming out of the washer with gunk they didn't have going in. It seems like the water is so hard (my faucets are also showing some nasty buildup and weakened flow) that you have to clean the washer after every three or four loads. I cleaned my washer once over about ten years in my previous home--I never knew how much my water softener was doing for me until I moved here without one. Then there is the noise from upstairs. Whatever structure there is between floors is not sturdy enough to handle the activities of several different neighbors I have had. The pounding causes my lamps to rattle. read more