Our daughter started at Allie Alligator when she was just 3.5 months old. We truly loved her…read moreteachers--they've been wonderful, caring, and loving toward her. However, the lack of action from management has been incredibly disappointing and frankly, heartbreaking.
Since April 1st, our now 14-month-old daughter has been bitten over 10 times. Of those bites, four broke the skin, one led to a thumb infection that she's still dealing with today, she was bitten twice in one day just two weeks ago, and today, she was bitten in the face.
We know toddlers bite--it's developmentally normal--and we were more than understanding of a couple of incidents. But at this point, she is sustaining bites every week, sometimes multiple times per week, and it's gotten to the point where we fear for her safety every time we drop her off.
After about the fifth bite, we brought our concerns to management and were told a "plan" was in place and that they were working with the parents. We're now almost a month out from that conversation, and nothing has changed. In fact, the bite pattern has gotten significantly worse. The bites now take nearly a week to heal, and because she's being bitten so often, she constantly has visible bite marks on her little body.
Today, I got a call at work saying another child had bitten my daughter in the face. HER FACE. This is the 10th or 11th bite since April 1st. My husband went to speak with the office, expressed our concerns, and let them know our daughter would not be returning. He was met with, "I'm sorry you feel that way."
Sorry we feel what? That our daughter isn't safe in your care? That we feel awful dropping her off each day, wondering what new injury she might come home with? That we expect better protection for babies who rely entirely on you to keep them safe? That response told us everything we needed to know about how seriously our concerns were being taken.
We are devastated to be pulling her out of a place where she truly loved her teachers, but we can't keep her somewhere that fails to protect her and dismisses repeated, serious concerns. Please take this into account if you're considering this facility for your child.
I do want to sincerely recognize Eva, Jill, and Maddie from the infant room, and Nadia, Anya, and Abi from the toddler room. These women have been phenomenal with our daughter. They are the reason we stayed as long as we did. They truly love and care for these kids like their own, and they deserve far better support from leadership.