Ceasar was extremely knowledgeable. He helped me understand the proper way to water my trees and explained the need to have them trimmed properly. The workers did a good job and cleaned up very well. read more

We were very excited to purchase our two Pygmy palms. Implantation was June 3. After a few days we noticed the trunk of one of the palms was leaning very far over, and there was fibrous root material exposed above the ground. On June 6, both I and my husband (who was out of town at the time) spoke with the salesman at Moon Valley Nursery. I indicated my concern and provided him with pictures and told him one of the trunks was very wobbly and leaning at such an angle that it was almost parallel to the ground. He told me that it looked normal and they could come out and put additional mulch on it. He said the wobbliness was normal as the roots hadn't taken hold. I told him the other palm was not wobbly like that and they were planted at the same time. The other palm was doing just fine. I reiterated that it just didn't look right to me. He conferred with his supervisor and told me that his supervisor also said it was fine and looked normal. I felt reluctance on their part to come out to inspect it. There are also many palms in my neighborhood, none of which looked like this. Including my other palm. Midway into the next week my husband was in the yard and a landscaper stopped his truck and approached my husband, commenting that there was something wrong with the palm. He said he was familiar with them, having planted many, and it didn't look well. We phoned Moon Valley again and waited for a return call at which time we relayed this conversation and said someone needed to come out and take a look at the palm. This was on a Friday--nine days post-implantation. Our salesman said that a supervisor would reach out to--most likely Monday and schedule a visit. Monday came with no call. When we followed up, the story changed and we were told someone would contact us to "get us on a schedule." We were having other work done and opted to replace it the third week of June. We were given the name and number of the district manager and left a message for a callback. On June 18 (next day), he phoned us back and we shared our experience with him. He was very apologetic for the service we received and gave us the store manager's name, said he was going to note our account and take care of us. At that point, I asked for clarification on what "take care of us" meant. He said he would be having the manager refund us for the palm. On June 19, we finally got an email that we were on the schedule for someone to inspect the palm on June 25. We did not respond as we were waiting for a call from the manager and planned to address that inspection with her at that time. I followed up with the nursery on the June 22. The manager was off that day however, the man I spoke with said he would see about getting our refund processed that day. I asked for a call back to confirm it was in process. As you can probably guess, there was no call back. On the morning of the June 24, I phoned the nursery again. I asked if the manager was in. The woman who came to the phone was not the manager, and said they would provide an in-house credit. I told her that is not what the district manager told me would be happening; that I was specifically told I would get a refund for that palm. She told me that is not their store policy at which point I told her that she needed to follow up with the district manager that I spoke with, and that it was supposed to have been noted on my account that it was a refund, not a credit. I asked her to look confirm and call me back. At that point, we also left a message for the district manager to look into it on his end. No response from either the nursery or the district manager. Today, the 25th, we have texted the district manager to follow up, and phoned the nursery yet again. This time we have asked for the manager herself to phone us back. I have over 40 years in the financial and member services industry. I recognize great customer service when I receive it. There is definitely room for improvement from this company. The whole situation with the palm has caused no small amount of stress. I am hopeful that the refund will happen. I know that bad reviews travel further than good ones. If this is resolved to my satisfaction, I'm happy to edit this in the near future; for now I remain extremely disappointed and would not recommend this company. read more

Moon Valley Nurseries - Palm - Nurseries & Gardening Near Me - Surprise, Arizona

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If you love plants like I love plants than your definitely need to go to this spot!!! Not only a great selection of outdoor species but their indoor..... I can't tell you how many we've purchased from them. Make sure you see Summer or Mike. They are some amazing people with great knowledge of their products plus they're great to talk to. read more

Mike Brooks! Thank you for the wonderful customer service. It was nice seeing you again. We love this cottonwood St. Surprise az location!!

Tommy with his quiet personality let me know me that my tree - that looked like it was dying - only needed some changes. Tommy knows what he's talking about & I believe in him! read more

Julio was very helpful, I stopped by surprise and he was able to set me up with moon juice for my struggling tree.

Excellent removal and installation of new trees in my yards.. All crews who showed up to dig up roots and all my existing trees and plant a new Texas Olive were helpful, quick, professional and went out of their way. To deliver fantastic customer service. One of the guys even helped me with my outdoor Christmas decoration set up. Highly recommend! read more

Mike Brooks at the Moon Valley store in Surprise was very helpful- both in picking out a tree and after the tree was planted. Because of our experiences with him we will recommend Moon Valley to others. read more

Pleasant experience from start to finish! We purchased a Pineapple Palm from Moon Nursery. We were lucky to have Ricardo Ramos and his crew remove our existing 30ft tree. The crew were professional and hard working and did a great job! 3 hrs later Nestor Beltran and his partner came to remove the stump, and prepared the ground for the planting, they did an awesome job! 2 days later Myron Perez came with his crew and delivered and planted our Pineapple Palm and did an great job! We are super happy with the end results and would definitely recommend Moon Nursery! Steve & Julie S read more

Moon Valley Nurseries - Pineapple Palm - Nurseries & Gardening Near Me - Surprise, Arizona

Aaron and his crew once again did an amazing job! Aaron is very personable and remembered our plantings from a few years ago. The crew replaced a palm for us and took a lot of care with the removal and the replacement. The planting process was done professionally and they all took extra care to clean up after the with not only the planting supplies but the loose dirt and mulch as well. The replacement palm matches the size of our others from Moon Valley and we're happy to have it replaced read more

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Wonderful nursery featuring mature trees. Prices are fair for the quality and level of quality you find, but may feel expensive if you're trying to level a small budget. The design consults and planting included are also a big value. If your serious about making a statement landscape (especially in the desert environment) they are a solid choice read more

This place is completely overpriced and we got ripped off on everything we purchased. Found out from the guy that used to work for the company after he quit. The same palm tree that we paid $650 each for was selling at Lowe's and Home Depot for $150. Buyer beware. read more

Moon Valley Nurseries - Nurseries & Gardening Near Me - Surprise, Arizona

You get what you pay for!! Moon Valley in Surprise was excellent from going there after our landscaping guys did a great job but when it came to plants didn't get what we wanted so went to Moon Valley and Mike Brooks was excellent from showing us what we asked for, plants got tagged we got on the schedule and paid and done. Today Myron & guys got here early got the plants plant, soil poured & of course the famous Moon Juice put on the plants. Myron gave me a card with QR code for the watering instructions and said if followed we won't have any problems & if so give the a call. Thank you for your excellent service. read more

Great customer service and fabulous inventory of native plants and trees. We'll definitely be back!

Taylor recommended Bryant to trim my fruit trees. I was very pleased with their triming and cleanup after work was done. They were informative and courteous.I will hire Moon again. read more

I went to MoonValley nursery, picked out 3 citrus trees. Joe walked me around so I could see the trees I was buying. He was very helpful. When the team of men came to plant, they were very efficient. Helpful in every way they could. A great experience with Moon Valley nursery. Highly recommend!! read more

Moon Valley representatives from Mike (the brocker) to Ricardo (the on site arborist) & the crew were all great to work with on this job. We had 6 palm trees trimmed in our neighborhood. They did a fantastic job. We are so pleased with the results. I had previously used Moon Valley to trim our 5 orange trees 3 years ago and that was also a great experience. I highly recommend them for your tree trimming needs. read more

They came out and removed two trees and replaced them, They did not check their work. The cut my irrigation lines and never checked before leaving that everything was working, Even when I called and reported the problem, they noted it but never sent anyone to check it our or repair it. They took no thought of the other plants in my yard that might not longer be watered. read more

Bryce Mackel: I first met Bryce Mackel through a phone call to Moon Valley Nurseries to schedule care for our apricot tree. He was very helpful, pleasant, caring, and spoke to me like an old friend, even though he had never talked or met me before. Later, I needed to stop at Moon Valley, so I asked for Bryce. He was so down-to-earth, with compassion, integrity, and patience. You could tell he was very responsible and listened intently to our concerns and needs. He didn't treat me like just another customer but like an old friend! Bryce is the epitome of customer service. Don't lose him!! read more

Prices are outrageous! If you don't continue to buy and feed moon juice (that stuff smells wrong!) then your tree dies and you have no warranty! read more

On April 30 I purchased a Meyer Lemon Tree from Moon Valley Nursery. At the time of purchase, I was told the dirt like residue on the leaves was simply dirt and would wash off. The sales representative said they get dusty from sitting out, which made sense to me at the time. It was not dirt, but rather a fungicide spray residue. This was not disclosed and I'm still being lied to about it a month later. Two weeks after purchase, on May 14, I called in and tried to speak with someone about my tree. When I connected with a gentleman on the phone, I believe his name was Troy, he didn't ask me any questions about what was going on, he just said to water it daily and give it Moon Juice. I told him I was provided Moon Dust and he said that would shock my tree and not to give it that. He asked how long it had been in the ground and if they planted it or I did, and I told him it was still in the pot. He told me to give it Moon Juice and water, and the conversation was then over. Feeling defeated, I texted with the sales representative I purchased the tree from, showed him pictures, and inquired about the health of the tree. He told me he'd have the Arborist look at it the next day and advise. The next day I was told it "doesn't look that bad," and to give it half a handful of fertilizer and a little more sun (it gets full sun all day). I was then told to update them in a couple of weeks and if it still needs attention or replacement to let him know and he'll take care of it for me. I followed up again this week on May 28, two weeks after the previous contact. After a day of no response, I was sent a quick text that the arborist would look at it tomorrow. (Noticing a trend?) On Friday, after no response, I packed up the sick leaves and fruit and walked back into the nursery asking for answers about what was wrong with my tree, considering it was a lot of money spent. I was then deferred to their tree expert who was one of the least professional individuals I have ever met in my life (I wish I would've caught his name, I have a hunch it was the same rude gentleman from the phone call). He told me after looking at the photos I sent the sales rep that the new growth was "sexy" and he was happy to see my tree looking like it was this time of year. I was again told there was nothing wrong with my tree, to water it like crazy, and to purchase their insecticide which would allegedly help the tree, even though this "expert" just got done telling me my tree was fine. After some research and discussion with actual tree experts, it was identified it has a fungal disease and the residue on my leaves was from a previous fungal spray application. This has not been disclosed in my numerous conversations with more than one representative at this location. They are not forthright and their business practices are shady, at best. If I could provide 0 stars, I would. I hope this review deters even one person from doing business with them. I would hate to see anyone else waste their hard earned money from a nursery that does not care about their customers or doing the right thing. If you dig a little deeper into Moon Valley Nurseries, not just this location, you'll learn this is a common theme from customers who purchase plants or trees from them without using their landscaping services. read more

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Definitely the BEST!!!! I had the pleasure of working with Kaysandra on my Apricot Tree Replacement. She is very knowledgeable and passionate about trees. She was very helpful and patient with me during the entire scheduling process too. Very polite and friendly.... Thank you. read more

Cody has been amazing helping my family plan, shop and care for our Palm trees and bushes. He's super friendly and caring. Loved our experience at Moon. read more

Micheal is AMAZING!! He first help me pick out 4 fruit trees and 4 "decorative" plants for my backyard and when 2 of those trees died (within 2 months of planting) he quickly replaced them for me for a low cost. He even came to my house and responded to texts while we were trying to figure out why the trees were dying. Everytime we go in he is so kind and helpful, he's become like family! The managers here are also always so great, they find the best way to help and get the best prices. Our backyard and home look stunning because of this place, we're literally going back today to get more lol we've been 5 times within the last 7 months. Cannot say enough good things about Micheal and his team, thank you guys! - Samantha T read more

We give our Highest recommendations to Moon Valley Nurseries, & Mr. Pastor & hie Dedicated Crew. For the Great customer service and Support. Moon's Nurseries has a Great selection of plants, tree's & products. read more

Moon Valley Nurseries - Nurseries & Gardening Near Me - Surprise, Arizona

Thank you Michael Brooks for all your help on the dark pink oleander tree. It turned out beautiful. read more

Moon Valley Nurseries - Nurseries & Gardening Near Me - Surprise, Arizona

OMG!! Where do I start? We were looking for metal outdoor decor,,,they have a great collection, the salesperson that helped us was super nice.The prices were better that Facebook Marketplace prices. They had some cool Ska music playing,,it was a great visit. We will definitely going back. read more

I went there to get a geranium plant for my son for his science project. Both gentlemen who helped me were so helpful. They led me right to where I needed to go, all the flowers were alive and so full of color. I really appreciated their help. Thank you again to both of them for helping me through the whole process. They knew what they were doing and it didn't take me very long. My son and I are happy with the flower and happy to be able to complete this homeschool science project/experiment. read more

Moon Valley Nurseries - Salmon colored geranium plant - Nurseries & Gardening Near Me - Surprise, Arizona

Mike Brooks has an absolute heart of gold and is filled with endless plant and tree knowledge. Gets me everything I need whenever or wherever no slick rick sales gimmicks either. Cool as the other side of the pillow thanks for always taking care of me Mike! read more

Moon Valley Nurseries - Meet Pedro Escobar - Nurseries & Gardening Near Me - Surprise, Arizona

Scott the regional planting crew manager Patrick the planting crew manager Nate the equipment operator Along with the entire crew, all did an absolutely awesome job preparing and then planting the new tree and bush. They were all very friendly, explained everything to me. I enjoyed watching both Scott and Patrick coach their crew with patience. Letting g them know what to do as well as why they were doing it. Our entire experience with Moob Valley Surpisre from Shena who helped us decide what to purchase to the crew that cut down the dead tree and then the crew that ground out the stump made this whole process simple and easy. Thanks so much read more

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We bought a 7' Ash a year ago, we were told it was grown in Arizona so it could handle our summer heat! Well half of the tree has died and it's not because it has not gotten enough water. the sheet they gave us said during the summer watered 3 times a week at least 25 gals each water which I have done and I have used super charged like they told me too. Because we didn't do their care plan they will not stand behind it. This tree cost us $2700! I have three huge beautiful trees I bought from Home Depot that cost us a third of moon valley. I should have listen to my neighbors because they had the same experience! read more

I had both my front and back yard landscaped. I worked directly with Jordan from start to finish. I had an idea in my head with what I wanted done, but still had a lot of questions. Jordan answered all my questions and gave me some excellent advice. He is extremely knowledgeable and professional. During the design phase, Jordan came out to my house on his personal time. He came up with a game plan and went to work on the design. With the choices I decided on, Jordan sent over photos of each cactus and shrub that was going to be planted. He personally made sure he chose the best available options and would not plant them if he didn't approve. He told me that he would not plant anything in my yard that he wouldn't put in his own. His knowledge, professionalism, and customer service are top notch. The entire team at Moon Valley made the process as smooth as possible. For any future projects, Jordan will be the first person I contact. Moon Valley is lucky to have Jordan! read more

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Went there with specific list of asks. Noah D went above and beyond to take care of my requests.. His customer service is exceptional! I am a definite customer for life. read more

At first I was impressed with the staff and variety of plants and shrubs. After I made my purchase and set up my delivery and planting, I slowly felt like I had fallen into a trap. Communication soon became difficult and the friendly atmosphere disappeared. Issues and questions fell on deaf ears. My suggestion, buy it and plant it yourself. Do your homework and shop around. read more

Their arborist made an appoint (an agent called to set up for him) then never showed and never did a follow up contact. Not how to do business read more

Moon Valley in Surprise AZ is an excellent place to get your landscaping done. Great people to work with Cam in the office and Junior in the field, very knowledgeable, helpful and understanding. We bought 3 huge trees from them, me not knowing anything about plant life they taught me how to get grant landscaping in my yard. highly recommended company to work with. read more

We had a great experience with Moon Valley Nursery. They have so many choices that you can easily spend a couple hours looking at everything they have. I have to say the best part of the experience was working with Jordan as our consultant. Jordan introduced himself when we arrived and told us where to start based on what we were looking for. He came by again to check on us and we already had questions. He was able to answer those for us and he said the next step was to do an at home consultation. He arrived on time and was able to create a design that was perfect for what we wanted.His knowledge and patience is what we liked most about him. We felt comfortable with the price, so we moved forward with the purchase. When our trees arrived on planting day, they looked beautiful! Jordan was great at selecting which ones would look best in the back yard based on the shape and size and he was not wrong. We also loved the fact that he would provide pictures of the ones he selected, so we knew what we were going to recieve. On the delivery day, he checked in before and after the install was done to make sure we felt comfortable with how it all went. The planting went smooth and the workers were great. They even assisted us with a broken noodle drip line, which was very nice of them. We have now had these trees in our back yard for over 6 months and they all are doing so well, even in the hot weather here in AZ. With that, we then started to think we wanted 3 more trees and we know who to call, Jordan. Jordan once again jumped right on it to show us what trees he had in stock. Unfortunately, they were not what we were looking for, but Jordan said he would find the perfect ones for us in his inventory at other locations. Once again, he did not disappoint and found 3 great trees. The new set will be planted here at the end of Oct 2024 and we know it will be a beautiful addition to the others that are already there. If you are on the hunt for some great mature trees and want a consultant that doesn't push you and knows how to provide you with the best options, ask for Jordan as he will be the person that will set you up. We know if we need more, we know who to call too! Thanks again Jordan for your help as our backyard looks like an oasis! read more

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It's always a pleasure working with Moon Valley to help create our perfect backyard! Today Mike Brooks helped us pick a beautiful laurel and answered ALL our questions! Thank you! read more

Way overpriced, we looked here and went down the street for a better tree at $100 lower.

What could improve??? Customer Service!! Went to the Surprise location looking for a certain flower. I had called before hand and was told they had them and that they were blooming. When I got there, I asked one of the employees where the plants were as he was walking away he said if we have them there either up front or (as he pointed) over there and walked away. Very, very unprofessional!!! Asked another employee, he didn't even know what we were talking about!! I called Summer Winds off Tatum, customer service was excellent!!! He was happy, energetic, told me he did not have the plant I wanted and why and also gave me suggestions for other flowers. They'll be getting my business from now on. Thank you, Summer Winds!! read more